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What is msg2ai?

msg2ai serves as a robust AI messaging platform specifically designed for hotels, vacation rentals, and events, with AI Ambassador functioning as an engaging assistant for both guests and attendees. This advanced software skillfully manages a wide range of common questions and service requests through SMS, WhatsApp, and RCS, offering details on property features, check-in instructions, concierge assistance, event timelines, and relevant updates. Guests have the flexibility to communicate in their preferred language, while staff can supervise interactions and handle requests that require personal attention. Furthermore, the platform integrates effortlessly with property management systems in the hospitality sector, facilitating the automation of communications for guests throughout their stay or event duration. Teams are empowered to tailor messaging workflows according to their specific properties or events, allowing them to effectively respond to frequently asked questions, share critical updates, and route requests to the appropriate personnel. In addition, msg2ai provides a range of tools to optimize communication processes, including specialized products for message tracking and AI-enhanced support for events, which ensures a more cohesive experience for both guests and staff. By adopting this innovative approach, operational efficiencies are significantly improved, leading to a notable increase in guest satisfaction levels and a more organized management process overall. This comprehensive solution not only streamlines communication but also fosters stronger relationships between guests and hospitality providers.

What is Hinfo?

The Hinfo digital hotel compendium keeps guests informed about the amenities and services available at their accommodation, along with suggestions for nearby attractions, dining options, and grocery stores. By implementing our interactive digital platform, your establishment can enjoy lower operational costs, enhanced revenue prospects, and a boost in guest satisfaction. Hinfo is conveniently available through both a mobile application and a web-based platform, with QR code access for added ease. Most guests prefer using the mobile app to explore hotel compendium information, which delivers a tailored experience that maintains consistency across different member properties. This personalized touch not only enhances their stay but also fosters a stronger connection between guests and the hotel.

Media

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Media

Integrations Supported

Guesty
Hostaway
Hostfully
Mews
Protel Cloud PMS
apaleo

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$9.99/month
SMS Starter costs $9.99/month for 250 messages and includes SMS and WhatsApp support. It also includes AI-powered guest responses, broadcast messaging, chat history, analytics, sentiment analysis, and email support. The Expert plan has custom pricing.
Free Trial Offered?

Pricing Information

$25.00 AU per month

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Msg2.ai

Date Founded

2020

Company Location

United States

Company Website

www.msg2.ai/

Company Facts

Organization Name

App IT Byte

Date Founded

2017

Company Location

Australia

Company Website

www.hinfo.com

Categories and Features

Guest Messaging

Not specified

Categories and Features

Concierge

Not specified

Guest Messaging

Not specified

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