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What is nGeniusPULSE?

nGeniusPULSE delivers vital insights into the fast-evolving IT landscape, helping to ensure that essential business services remain consistently available, reliable, and performant across various multi-cloud environments. It actively identifies potential problems that may impact remote users, regardless of their connection type, whether through Ethernet or Wi-Fi, thus protecting the overall user experience. By merging real-time wire-data analysis from the nGeniusONE Service Assurance platform with synthetic testing and assessments of infrastructure health from user locations, NETSCOUT has set a standard in the field of monitoring and visibility. This holistic strategy provides IT teams with the necessary tools to significantly improve the quality of the user experience. Furthermore, interactive dashboards equipped with drill-down capabilities showcase the results of continuous automated testing, highlighting both the extent and effects of any detected issues, which supports informed strategic decision-making. Such comprehensive visibility is essential for organizations that aim to ensure seamless operations within a complex digital landscape, ultimately contributing to higher levels of customer satisfaction and operational efficiency.

What is InGenius?

InGenius Connector Enterprise effectively merges current telephone systems with leading CRMs through a solution that has been tested and proven in enterprise environments. Upland InGenius tailors itself to meet the specific needs of contact centers by employing cutting-edge computer telephony integration (CTI) techniques. With two decades of expertise in enterprise telephony and exceptional customer support, InGenius enhances productivity and elevates the customer experience for contact centers. The features offered by InGenius Connector Enterprise include screen pop notifications, click-to-dial functionality, automated logging of calls, and comprehensive call reporting. This enables agents to serve customers more efficiently while gaining a holistic view of all interactions, which aids in making informed decisions. The solution is compatible with various customer relationship management platforms and a range of phone systems, ensuring versatility and adaptability for different operational needs. Supported CRMs include Microsoft Dynamics 365, Salesforce, and ServiceNow, while compatible phone systems encompass Asterisk, Avaya, Cisco, Genesys, and Mitel. By integrating these technologies, InGenius facilitates a smoother workflow for contact centers.

Media

Media

Integrations Supported

Integrations Supported

Salesforce
Salesforce Agentforce Service

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

NETSCOUT

Date Founded

1984

Company Location

United States

Company Website

www.netscout.com/product/ngeniuspulse

Company Facts

Organization Name

Upland Software

Date Founded

2010

Company Location

United States

Company Website

uplandsoftware.com/ingenius/

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Inbound Call Center
Manual Dialer
Outbound Call Center
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Caller Identification

Customer Experience

Analytics
Dashboard

Telephony

Call Center Management
Inbound Reporting
Outbound Reporting
Voice & Data Integration

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