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What is parcelLab?

parcelLab stands out as a worldwide provider of enterprise software solutions, empowering brands to enhance their revenue streams while minimizing both operational expenses and complexities, all while improving the customer journey. Our acclaimed post-purchase platform allows brands to elevate their operational interactions from ordinary to extraordinary, crafting highly personalized experiences that leave customers with memorable moments of joy. With a trusted network that includes over 800 brands such as IKEA and Chico's, we monitor shipping information from 350 carriers and efficiently manage post-purchase experiences across 175 countries. Discover more by visiting parcelLab.com to see how we can help your brand thrive in the global marketplace.

What is Infracommerce?

Revolutionize your shopping journey with cutting-edge solutions specifically crafted to elevate customer satisfaction. This flexible and modern platform creates a holistic structure for your business. By seamlessly connecting with top market channels, you can enhance profit margins while simultaneously reducing operational costs. As the leading e-commerce solution for business-to-business interactions, we offer unwavering support throughout the entire sales journey, starting from initial welcome messages and extending to post-purchase engagement. Our specialized support team is devoted to nurturing authentic relationships between brands and their clientele. With a platform that promises consistent uptime and robust security, we also deliver innovative solutions across Operations, Marketing, and Design sectors. Our design is rooted in an omnichannel strategy, aimed at amplifying your brand's presence and maximizing your business efficiency securely. Additionally, our platform harnesses the latest technology to manage every facet of your business operations, ensuring you remain competitive in the marketplace. By leveraging these advanced tools, you can anticipate market trends and adapt quickly to changing consumer needs.

Media

Media

Integrations Supported

Budbee
Delhivery
FedEx Ship Manager
Flip
Paack
SAP Store
SEUR PRO
Salesforce
Zendesk

Integrations Supported

LinxCRM
SAP Cloud Platform
SmartHint
TOTVS ERP

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Webinars
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

parcelLab

Date Founded

2015

Company Location

United States

Company Website

parcellab.com

Company Facts

Organization Name

Infracommerce

Date Founded

2012

Company Location

Brazil

Company Website

www.infracommerce.com.br/

Categories and Features

Returns Management

Not specified

Shipment Tracking

Not specified

Shipping

Not specified

Categories and Features

eCommerce

Not specified

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