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What is parcelLab?

parcelLab stands out as a worldwide provider of enterprise software solutions, empowering brands to enhance their revenue streams while minimizing both operational expenses and complexities, all while improving the customer journey. Our acclaimed post-purchase platform allows brands to elevate their operational interactions from ordinary to extraordinary, crafting highly personalized experiences that leave customers with memorable moments of joy. With a trusted network that includes over 800 brands such as IKEA and Chico's, we monitor shipping information from 350 carriers and efficiently manage post-purchase experiences across 175 countries. Discover more by visiting parcelLab.com to see how we can help your brand thrive in the global marketplace.

What is Malomo?

Elevate your brand's identity with every shipment by implementing Malomo, a specialized tracking solution designed for ecommerce firms that not only enhances repeat purchases but also reduces the volume of customer service inquiries. By transforming the order tracking experience into a unique marketing tool, you can ensure a cohesive brand experience from start to finish. Take control of delivery tracking information and effectively relay it to your customers through a platform that embodies your brand's essence. Innovate and test unique post-purchase interactions alongside tailored marketing tactics that include personalized tracking pages for packages. This strategy will foster trust, enhance brand loyalty, and provide joy to customers during their most engaged moments. Furthermore, this method will considerably decrease the number of shipping-related support requests, paving the way for increased repeat purchases. By prioritizing these components, you can build a more gratifying customer journey that not only encourages loyalty but also drives sustained business growth over time. Ultimately, a well-executed tracking process reflects positively on your brand while ensuring that customers feel valued and informed.

Media

Media

Integrations Supported

Zendesk
Budbee
Delhivery
FedEx Ship Manager
Flip
Paack
SAP Store
SEUR PRO
Salesforce

Integrations Supported

Zendesk
Foursixty
Gorgias
Instagram
Justuno
Klaviyo
Nosto
Olark
Shopify
Shopify Plus
Yotpo
YouTube

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$39 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

parcelLab

Date Founded

2015

Company Location

United States

Company Website

parcellab.com

Company Facts

Organization Name

Malomo

Date Founded

2018

Company Location

United States

Company Website

gomalomo.com

Categories and Features

Returns Management

Not specified

Shipment Tracking

Not specified

Shipping

Not specified

Categories and Features

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For eCommerce
Status Tracking
Website Integration

Popular Alternatives

Popular Alternatives