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What is parcelLab?

parcelLab stands out as a worldwide provider of enterprise software solutions, empowering brands to enhance their revenue streams while minimizing both operational expenses and complexities, all while improving the customer journey. Our acclaimed post-purchase platform allows brands to elevate their operational interactions from ordinary to extraordinary, crafting highly personalized experiences that leave customers with memorable moments of joy. With a trusted network that includes over 800 brands such as IKEA and Chico's, we monitor shipping information from 350 carriers and efficiently manage post-purchase experiences across 175 countries. Discover more by visiting parcelLab.com to see how we can help your brand thrive in the global marketplace.

What is PAQATO?

PAQATO is a cutting-edge platform aimed at improving the post-purchase journey in ecommerce, transforming the delivery process into a significant factor for growth and customer engagement through automated, personalized communications, tracking, and detailed analytics. By delivering branded and proactive shipping notifications through various channels like email and SMS, PAQATO keeps customers well-informed about their package status, which not only maintains their interest but also motivates them to return to the online store, ultimately boosting sales and reducing inquiries related to service. Moreover, it allows merchants to design custom track and trace pages within their own online environment, enabling customers to interact with the brand while viewing product suggestions, exclusive promotions, and upsell options, all while tracking their order status—effectively converting delivery updates into sales opportunities. In addition, the platform features advanced shipping performance metrics and dashboards that provide clarity on carrier KPIs, transit durations, delays, and logistics information, giving businesses the necessary insights to enhance fulfillment strategies and make data-driven decisions aimed at improving operational efficiency and customer satisfaction. By integrating these capabilities, PAQATO not only refines the shipping experience but also cultivates enduring relationships between brands and their clientele, ultimately establishing a more dynamic interaction that goes beyond the initial purchase. Consequently, this innovative approach not only strengthens customer loyalty but also positions businesses for sustainable growth in a competitive ecommerce landscape.

Media

Media

Integrations Supported

Zendesk
Brevo
CleverReach
Flip
Gambio
Jimdo
Jira
Klaviyo
Magento
Microsoft Dynamics 365
Paack
PrestaShop
SAP Cloud Platform
SAP Store
SEUR PRO
Salesforce
Shopify
Shopware
Wix
xt:Commerce

Integrations Supported

Zendesk
Brevo
CleverReach
Flip
Gambio
Jimdo
Jira
Klaviyo
Magento
Microsoft Dynamics 365
Paack
PrestaShop
SAP Cloud Platform
SAP Store
SEUR PRO
Salesforce
Shopify
Shopware
Wix
xt:Commerce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

parcelLab

Date Founded

2015

Company Location

United States

Company Website

parcellab.com

Company Facts

Organization Name

PAQATO

Date Founded

2015

Company Location

Germany

Company Website

www.paqato.com

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

Shipping

Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management

Categories and Features

Shipping

Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management

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