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What is plusoft Omni CRM?

A recent study published by the Harvard Business Review indicates that a notable 73% of shoppers utilize both online and offline channels during their purchasing journeys. This trend compels businesses to provide a uniform experience across all avenues. To meet this demand, it is essential for organizations to operate a reliable and current system that tracks the complete history of customer interactions. Utilizing plusoft Omni CRM serves as an excellent approach to achieving a cohesive experience by bringing together customer data. This advanced technology not only scales effectively but also adeptly manages various workflows across multiple channels while integrating seamlessly with pre-existing legacy systems. Additionally, the urgency for improved communication between healthcare providers and patients has grown, especially in light of social distancing practices, leading to an increased dependence on solutions that centralize user information to guarantee superior care and engagement. This evolving landscape underlines the critical need for businesses to adopt digital solutions as a fundamental part of their customer service strategies, ensuring that all interactions are both efficient and meaningful.

What is Infor Rhythm for Commerce?

Infor Rhythm® for Commerce delivers a seamlessly integrated online shopping platform that harmonizes with select Infor® ERP solutions, ensuring real-time insights into pricing and inventory status. Its robust content management capabilities allow organizations to leverage their existing teams to create customized and scalable customer interactions with ease. This feature significantly reduces the dependency on technical teams during future upgrades or integrations of both Infor ERP and Rhythm. By utilizing a centralized product data hub, also known as a product information management tool, businesses can optimize their product offerings effectively. Infor Rhythm also empowers Cycleurope to adapt their regional e-commerce platforms swiftly, addressing varied market needs without compromising quality. Consequently, Cycleurope can offer outstanding customer experiences across multiple channels, effectively sharing their product narratives in a unified manner, which is essential for building customer satisfaction and loyalty. This holistic approach not only boosts customer engagement but also strengthens Cycleurope's competitive edge in the market landscape. Furthermore, with the ability to respond to changing consumer preferences swiftly, Cycleurope is well-positioned to thrive in an ever-evolving digital marketplace.

Media

Media

Integrations Supported

EasyAsk

Integrations Supported

EasyAsk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Plusoft

Date Founded

1988

Company Location

Brazil

Company Website

plusoft.com/en/produtos/omni/

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/solutions/service-sales/ecommerce

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

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