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What is plusoft Omni CRM?

A recent study published by the Harvard Business Review indicates that a notable 73% of shoppers utilize both online and offline channels during their purchasing journeys. This trend compels businesses to provide a uniform experience across all avenues. To meet this demand, it is essential for organizations to operate a reliable and current system that tracks the complete history of customer interactions. Utilizing plusoft Omni CRM serves as an excellent approach to achieving a cohesive experience by bringing together customer data. This advanced technology not only scales effectively but also adeptly manages various workflows across multiple channels while integrating seamlessly with pre-existing legacy systems. Additionally, the urgency for improved communication between healthcare providers and patients has grown, especially in light of social distancing practices, leading to an increased dependence on solutions that centralize user information to guarantee superior care and engagement. This evolving landscape underlines the critical need for businesses to adopt digital solutions as a fundamental part of their customer service strategies, ensuring that all interactions are both efficient and meaningful.

What is Vocalcom?

A cloud contact center solution driven by AI, this platform enhances communication through innovative, personality-based routing. It efficiently consolidates multichannel customer interactions into a single conversation thread. Vocalcom represents the intersection of digital engagement and artificial intelligence, allowing for a seamless integration of live agents within the customer interaction process. With the ability to manage all customer interactions collectively, this next-generation cloud contact center platform is designed to integrate smoothly with existing systems while supporting every communication channel available. By offering an intuitive user interface, Vocalcom boosts productivity and empowers businesses to unify their customer interactions across various platforms into continuous conversational threads. This approach not only minimizes customer effort but also fortifies relationships with each touchpoint. Remarkably user-friendly, flexible, and fueled by AI, it ensures that conversations remain active and accessible. Every type of customer interaction, such as chat, email, text, phone, and social media, is conveniently centralized, making it easier for businesses to engage with their clients effectively.

Media

Media

Integrations Supported

Amazon EC2
Amazon Web Services (AWS)
Balto
CROSS-CRM
Chatlayer by Sinch
Docusign
Facebook
Microsoft 365
Microsoft Dynamics 365
Oracle CRM On Demand
SAP CRM
Salesforce
Salesforce Service Cloud
Video RTC
WordPress
X (Twitter)
Zendesk
Zuora

Integrations Supported

Amazon EC2
Amazon Web Services (AWS)
Balto
CROSS-CRM
Chatlayer by Sinch
Docusign
Facebook
Microsoft 365
Microsoft Dynamics 365
Oracle CRM On Demand
SAP CRM
Salesforce
Salesforce Service Cloud
Video RTC
WordPress
X (Twitter)
Zendesk
Zuora

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Plusoft

Date Founded

1988

Company Location

Brazil

Company Website

plusoft.com/en/produtos/omni/

Company Facts

Organization Name

Vocalcom

Date Founded

1995

Company Location

France, United-Kingdom, USA, Spain, Colombia, Mexico, Argentina, Chile, Brazil, United Emirates Arab

Company Website

www.vocalcom.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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