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What is root9?
root9 is an Alert Management, On-Call, and IT service management (ITSM) platform, built for the teams that keep production running: IT Operations, NOC, SRE, DevOps, Platform Engineering, and Infrastructure.
Rather than bolting AI onto a system designed to store tickets, root9 runs on a single foundation that learns from your operation as it happens. Alerts, on-call response, incidents, changes, problems, and service requests all sit on that shared foundation, so every workflow draws on the same operational identity, memory, and understanding instead of starting from a blank page.
In one platform, teams get alert management and event correlation; incident, problem, change, and request management; on-call scheduling and escalation; a knowledge base; automation; operational analytics; and collaboration inside Microsoft Teams and Slack. AI agents work on every record, helping investigate incidents, preflight changes for risk and conflicts, find the root cause of recurring problems, and fulfill routine requests. Every recommendation carries the evidence and reasoning behind it, so your team stays in control of what happens next.
root9 also retires the CMDB that no one has time to maintain. Its Identity Correlation Database (ICDB) builds operational identity from real activity, earned by evidence rather than kept up by hand, so your inventory reflects what is actually happening. By connecting alert data, response behavior, ownership, correlations, and operational history, root9 reduces alert fatigue, speeds incident response, improves visibility, and surfaces the operational patterns that traditional monitoring and observability tools miss. It gets sharper every time your team uses it. Built to learn, not to be taught.
root9 complements the tools you already run, including Splunk, Datadog, Grafana, Azure Monitor, Amazon CloudWatch, New Relic, Prometheus, PagerDuty, ServiceNow, Jira, Microsoft Teams, and Slack.
What is Splunk On-Call?
Boost your team's productivity by channeling alerts to the correct personnel, which paves the way for rapid collaboration and effective problem-solving. By ensuring that alerts are delivered to the right individuals, you can significantly reduce the time required to acknowledge and resolve incidents. Our comprehensive ChatOps experience integrates effortlessly with your current tools, providing incident timelines and reporting features that aid in conducting blame-free post-incident evaluations. Increase engagement by connecting with team members in their workspaces; our mobile-first solutions leverage machine learning to ensure on-call access from virtually anywhere. Splunk On-Call simplifies the incident management workflow, reducing alert fatigue and enhancing system uptime. Take advantage of Splunk On-Call to refine your on-call schedules and escalation protocols, automating processes ranging from rotations to overrides. Our platform offers contextual alert information, machine learning-driven recommendations, and fosters teamwork to effectively address issues, all while diligently recording essential remediation details for future review. This not only allows teams to swiftly resolve incidents but also equips them with insights to enhance their responses in the future, fostering a culture of continuous improvement. By embracing these tools, teams can cultivate a more resilient and responsive incident management approach.
Integrations Supported
Checkly
Cronitor
Dynatrace
Healthchecks.io
Honeybadger
Jira
New Relic
ServiceNow
Slack
SolarWinds Pingdom
Integrations Supported
Checkly
Cronitor
Dynatrace
Healthchecks.io
Honeybadger
Jira
New Relic
ServiceNow
Slack
SolarWinds Pingdom
API Availability
Has API
API Availability
Pricing Information
$179/month unlimited users
Free Trial Offered?
Pricing Information
$27.00/month/user
Free Version
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
root9
Date Founded
2026
Company Location
United States
Company Website
root9.io
Company Facts
Organization Name
Cisco
Date Founded
1984
Company Location
United States
Company Website
www.splunk.com
Categories and Features
Incident Response
Compliance Reporting
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
SLA Tracking / Management
Timeline Analysis
Workflow Automation
Categories and Features
Application Performance Monitoring (APM)
Not specified
Issue Tracking
Dashboard
Escalation Management
Issue Scheduling
Knowledge Base
Project Management
Scheduling
IT Alerting
Not specified
IT Asset Management
Contract/License Management
Inventory Management
Supplier Management
IT Management
Not specified
Log Management
Not specified
Network Monitoring
Not specified