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Ratings and Reviews 6 Ratings
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CTMCTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.
What is scandilytics AI?
Connect your analytics accounts to enable our AI to rapidly simplify complex data into clear, actionable reports that drive your ecommerce expansion. You can tailor the timing and frequency of your reports to fit your personal schedule and unique business needs. Take advantage of concise, automated reports that arrive right at your fingertips, allowing for quick responses and well-informed decision-making. Identify weaknesses in your key performance indicators and receive customized strategies to encourage significant improvements and help you reach your goals. With accurate and dependable data, you'll bolster the credibility of your insights and enhance the effectiveness of your decision-making process. Once the analytics AI is integrated with your data analytics platform, a secure AWS instance will be established to support your customized analytics AI application, guaranteeing a smooth and efficient user experience. This configuration not only optimizes your reporting but also allows you to concentrate on strategic initiatives for growth, ultimately leading to a more robust business foundation. By leveraging these advanced tools, you can stay ahead of the competition in the ever-evolving ecommerce landscape.
What is Adobe Analytics?
Adobe Analytics is a powerful, AI-enhanced customer analytics platform that brings together data, content performance, and customer journey insights into a unified framework. Designed for enterprise marketing, product, and business teams, it enables organizations to collect, process, analyze, and activate data from multiple channels in one centralized environment. Customer Journey Analytics connects cross-channel interactions across devices and time, delivering advanced segmentation, pathing analysis, and flexible attribution modeling. The B2B Edition provides account-level insights, buying-group analytics, and multi-touch attribution to support complex sales cycles. Digital Analytics offers robust reporting tools and governance capabilities for transforming digital engagement data into measurable impact. Content Analytics leverages AI to measure asset performance and understand content influence across the entire journey. Product Analytics delivers event-based insights, user and cohort analysis, and guided workflows to identify friction points and optimize conversion drivers. Seamless integration with Adobe Experience Platform ensures data consistency, compliance, and scalability. High-speed visualization tools and unlimited segmentation allow teams to uncover trends quickly and make informed decisions in real time. By unifying analytics across marketing, sales, product, and content strategies, Adobe Analytics helps enterprises deliver personalized experiences, improve attribution accuracy, and drive measurable revenue growth.
Integrations Supported
Adobe Customer Journey Analytics
Adobe Experience Platform
Anark
Beveel
CompreFace
Conversionomics
Echo AI
Insightech
Ketch
Omeda
API Availability
Has API
API Availability
Pricing Information
$29,99 per month
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
scandiweb
Date Founded
2003
Company Website
www.scandilytics.ai/
Company Facts
Organization Name
Adobe
Date Founded
1982
Company Location
United States
Company Website
business.adobe.com/products/adobe-analytics.html
Categories and Features
eCommerce Analytics
Not specified
Categories and Features
Conversion Tracking
Not specified
Digital Analytics
Not specified
eCommerce Analytics
Not specified
eCommerce Tools
Not specified
Marketing Analytics
Not specified
Marketing Attribution
Attribution Modeling
Cross-Channel Attribution
Product Analytics
Not specified
RFM Analysis
Not specified