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What is smrtPhone?

smrtPhone is a Conversational Platform specifically designed for sales teams leveraging CRM systems. It incorporates both team members and AI agents, ensuring that all interactions—including calls, texts, and follow-ups—are automatically logged into the relevant CRM records, which removes the hassle of manual data entry. The system includes smrtDialer, an advanced dialer capable of making simultaneous calls to up to four lines, allowing the representative to engage with the first respondent efficiently. Furthermore, smrtAgents, the platform's AI assistants, handle incoming calls, evaluate leads, and conduct follow-ups within a predetermined timeframe before handing over the conversation to a human representative who has all the necessary context. Additionally, it provides a host of features such as SMS/MMS automation, video conferencing, call recording, AI-generated summaries, sentiment analysis, interactive voice response (IVR), customizable calling workflows, local presence capabilities, number porting, voicemail transcription, and a robust mobile application. The platform integrates seamlessly with various CRM systems including Podio, Salesforce (including Left Main REI), InvestorFuse, Tape, GoHighLevel, Invelo, Realeflow, Carrot, and DataSift, which enhances its adaptability. With a focus on compliance, it meets regulations such as TCPA, CCPA, CPNI, and STIR/SHAKEN, ensuring users can operate within legal frameworks. Since its inception in 2017, smrtPhone has consistently adapted to better serve the evolving requirements of agile sales teams, making it a reliable choice in the market. The ongoing enhancements and updates reflect its commitment to staying ahead of industry trends and customer needs.

What is Broadband Dynamics?

Comprehensive omni-channel software solutions integrate multiple communication methods, including Voice, SMS, WebChat, and various social media platforms. They boast a TCPA-compliant manual dialing system that is enhanced with predictive, progressive, and power dialers. In addition to these features, they provide ACD/queues, capabilities for call and screen recording, sentiment analysis, as well as tailored dashboards and sophisticated reporting tools equipped with automation options. Quality Assurance is embedded in the system, which includes automated call scoring, and is further enhanced with AI-driven solutions for Voice, Chat, and SMS BOTs. Moreover, the platform offers CPaaS for the automated acquisition and management of phone numbers through our carrier network, facilitating seamless connectivity and operational efficiency across all communication channels. This all-encompassing framework empowers businesses to refine their customer engagement strategies and significantly improve interaction quality. As a result, organizations can better meet their customers' needs and drive long-term loyalty.

Media

No images available

Media

No images available

Integrations Supported

Integrations Supported

Debtmaster

API Availability

API Availability

Pricing Information

$24/month/user
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
Chromebook

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Not specified

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

smrtPhone

Date Founded

2007

Company Location

United States

Company Website

www.smrtphone.io

Company Facts

Organization Name

Broadband Dynamics

Date Founded

1996

Company Location

United States

Company Website

www.broadbanddynamics.com

Categories and Features

AI Voice Agents

Not specified

Categories and Features

AI Call Center

Not specified

Cloud PBX

Not specified

IVR

Not specified

SD-WAN

Not specified

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