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What is smrtPhone?

smrtPhone is a Conversational Platform specifically designed for sales teams leveraging CRM systems. It incorporates both team members and AI agents, ensuring that all interactions—including calls, texts, and follow-ups—are automatically logged into the relevant CRM records, which removes the hassle of manual data entry. The system includes smrtDialer, an advanced dialer capable of making simultaneous calls to up to four lines, allowing the representative to engage with the first respondent efficiently. Furthermore, smrtAgents, the platform's AI assistants, handle incoming calls, evaluate leads, and conduct follow-ups within a predetermined timeframe before handing over the conversation to a human representative who has all the necessary context. Additionally, it provides a host of features such as SMS/MMS automation, video conferencing, call recording, AI-generated summaries, sentiment analysis, interactive voice response (IVR), customizable calling workflows, local presence capabilities, number porting, voicemail transcription, and a robust mobile application. The platform integrates seamlessly with various CRM systems including Podio, Salesforce (including Left Main REI), InvestorFuse, Tape, GoHighLevel, Invelo, Realeflow, Carrot, and DataSift, which enhances its adaptability. With a focus on compliance, it meets regulations such as TCPA, CCPA, CPNI, and STIR/SHAKEN, ensuring users can operate within legal frameworks. Since its inception in 2017, smrtPhone has consistently adapted to better serve the evolving requirements of agile sales teams, making it a reliable choice in the market. The ongoing enhancements and updates reflect its commitment to staying ahead of industry trends and customer needs.

What is TekTape?

TekTape serves as an audio recording solution specifically designed for Windows Server Editions from 2003 to 2019. It features a user-friendly HTTP interface that enables the real-time monitoring of SIP calls. This application allows for the recording of audio streams from SIP conversations, with the capability to save the captured calls in a 16-bit, 8 kHz mono wave file format. Additionally, it supports the TZSP (TaZmen Sniffer Protocol) and can generate Call Detail Records (CDR) for both monitored and failed calls. Users can listen to audio in real time and even terminate specific SIP calls as needed. Secure SIP calls benefit from TLS decoding using SRTP encryption. For those utilizing Lync endpoints, TekTape can successfully record conversations provided that the Lync Server certificate and its corresponding private key are properly installed on the system. It supports various audio codecs, including G.711 AMU Law, G.722, G.729, and GSM. Furthermore, TekTape is capable of executing recordings across multiple sites effectively, ensuring comprehensive coverage for audio monitoring needs. The versatility and reliability of TekTape make it an ideal choice for organizations requiring efficient audio recording solutions.

Media

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Media

Integrations Supported

Integrations Supported

PowerSchool Atrieve
PowerSchool Enrollment
PowerSchool SmartFind Express
PowerSchool Student Analytics
SchoolSpring Job Board

API Availability

API Availability

Pricing Information

$24/month/user
Free Trial Offered?

Pricing Information

$1100 one-time payment
Free version of TekTape supports maximum 3 minutes of monitoring.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
Chromebook

Supported Platforms

Windows
On-Prem

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

smrtPhone

Date Founded

2007

Company Location

United States

Company Website

www.smrtphone.io

Company Facts

Organization Name

KaplanSoft

Date Founded

2011

Company Location

Turkey

Company Website

www.kaplansoft.com/tektape/

Categories and Features

AI Voice Agents

Not specified

Categories and Features

Call Recording

Archiving
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval

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