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What is storm Cloud Contact Center?

Content Guru's storm®, a cloud-based platform for customer engagement, provides effective solutions for numerous prominent global enterprises. This platform offers businesses in various sectors a user-friendly and all-encompassing interface that enables them to address customer inquiries and concerns while upholding superior service standards. By seamlessly connecting with external databases, storm not only augments existing systems but also broadens their functionalities, ultimately leading to an enhanced customer experience. As a result, hundreds of the world's top companies are empowered to foster remarkable customer interactions. In addition to its core cloud contact center capabilities, which include IVR, ACD, and omni-channel support, users can access a range of sophisticated modules that optimize experiences for both customers and agents alike. Furthermore, storm incorporates a collection of integrated features, such as workforce management (WFM) and customer relationship management (CRM) tools, which significantly boost operational efficiency. With its design focused on adaptability, storm is equipped to meet the dynamic needs of organizations while consistently delivering outstanding service. This flexibility ensures that companies can evolve alongside their customers' expectations and preferences.

What is AtroCore?

AtroCore is an adaptable open-source Data Platform and Master Data Management (MDM) solution designed to accommodate organizations of all sizes. It features an array of tools such as configurable entities, layouts, and access controls, which simplify data management tasks across diverse departments, including sales and support. In addition to its basic MDM capabilities, AtroCore facilitates smooth integration with external systems, allowing for fully automated data exchanges. Its contemporary and intuitive interface, combined with unlimited user access, promotes effective collaboration and boosts overall productivity. With affordable implementation costs and a quick time-to-market, AtroCore also provides ongoing support, making it a prime option for businesses in search of flexible and scalable data management solutions. This combination of features ensures that companies can adapt to changing needs and maintain a competitive edge in their respective markets.

Media

Media

Integrations Supported

AtroPIM
Google Cloud Contact Center AI
IBM watsonx Assistant
storm Customer Knowledge System (CKS)

Integrations Supported

AtroPIM
Google Cloud Contact Center AI
IBM watsonx Assistant
storm Customer Knowledge System (CKS)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0/months
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Content Guru

Date Founded

2005

Company Location

United Kingdom

Company Website

www.contentguru.com/en-gb/products/front-office-cx/storm-contact/

Company Facts

Organization Name

AtroCore GmbH

Date Founded

2020

Company Location

Germany

Company Website

atrocore.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Data Management

Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge

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