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What is storm Cloud Contact Center?

Content Guru's storm®, a cloud-based platform for customer engagement, provides effective solutions for numerous prominent global enterprises. This platform offers businesses in various sectors a user-friendly and all-encompassing interface that enables them to address customer inquiries and concerns while upholding superior service standards. By seamlessly connecting with external databases, storm not only augments existing systems but also broadens their functionalities, ultimately leading to an enhanced customer experience. As a result, hundreds of the world's top companies are empowered to foster remarkable customer interactions. In addition to its core cloud contact center capabilities, which include IVR, ACD, and omni-channel support, users can access a range of sophisticated modules that optimize experiences for both customers and agents alike. Furthermore, storm incorporates a collection of integrated features, such as workforce management (WFM) and customer relationship management (CRM) tools, which significantly boost operational efficiency. With its design focused on adaptability, storm is equipped to meet the dynamic needs of organizations while consistently delivering outstanding service. This flexibility ensures that companies can evolve alongside their customers' expectations and preferences.

What is BrainStorm?

BrainStorm streamlines the collection of information from your thoughts, screens, or documents, allowing you to effortlessly gather the necessary data. You can organize and enhance this information at your own pace, while the Magic Launch feature provides easy access to external references, such as files, applications, websites, and emails. Although it appears simple, BrainStorm is equipped with robust features that aid in refining and structuring your ideas into a coherent and comprehensive format. Additionally, the Magic Paste function captures text from your clipboard automatically, simplifying the process of copying and highlighting content from your screen, while traditional copy and paste options remain available for those who prefer them. You can customize BrainStorm to recognize or ignore aspects like indents, vertical spacing, and line breaks based on your preferences. Moreover, the web-publish button allows you to generate an HTML version of your project, complete with navigational features akin to those in BrainStorm, facilitating a smooth transition from brainstorming to presentation. Ultimately, BrainStorm stands out as an invaluable tool that not only organizes information effectively but also enhances the overall presentation of your ideas. With its user-friendly interface and powerful functionalities, it empowers users to maximize their creative potential.

Media

Media

Integrations Supported

Google Cloud Contact Center AI
IBM watsonx Assistant
Sherweb
storm Customer Knowledge System (CKS)

Integrations Supported

Google Cloud Contact Center AI
IBM watsonx Assistant
Sherweb
storm Customer Knowledge System (CKS)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Content Guru

Date Founded

2005

Company Location

United Kingdom

Company Website

www.contentguru.com/en-gb/products/front-office-cx/storm-contact/

Company Facts

Organization Name

Brainstorm Software

Company Website

www.brainstormsw.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

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