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What is storm Cloud Contact Center?

Content Guru's storm®, a cloud-based platform for customer engagement, provides effective solutions for numerous prominent global enterprises. This platform offers businesses in various sectors a user-friendly and all-encompassing interface that enables them to address customer inquiries and concerns while upholding superior service standards. By seamlessly connecting with external databases, storm not only augments existing systems but also broadens their functionalities, ultimately leading to an enhanced customer experience. As a result, hundreds of the world's top companies are empowered to foster remarkable customer interactions. In addition to its core cloud contact center capabilities, which include IVR, ACD, and omni-channel support, users can access a range of sophisticated modules that optimize experiences for both customers and agents alike. Furthermore, storm incorporates a collection of integrated features, such as workforce management (WFM) and customer relationship management (CRM) tools, which significantly boost operational efficiency. With its design focused on adaptability, storm is equipped to meet the dynamic needs of organizations while consistently delivering outstanding service. This flexibility ensures that companies can evolve alongside their customers' expectations and preferences.

What is CapStorm?

CapStorm delivers customized solutions to the Salesforce community, enabling users to manage and oversee their data independently within the Salesforce framework. Organizations can increase their enterprise value and foster trust by effectively controlling data throughout its entire lifecycle, while also gaining valuable insights, reducing risks, and ensuring adherence to data regulations. No matter if your data is stored on-premises, in the cloud, or spread across diverse hybrid cloud environments, CapStorm provides the expertise essential for success. Clients frequently come to us with complex issues, and they find that our solutions empower them to navigate the intricacies related to Salesforce data management. Whether your focus is on executing a migration strategy, protecting your organization against potential data loss, or utilizing data to enhance analytics and informed decision-making, we have the knowledge and solutions you need to excel in your endeavors. With CapStorm by your side, you can tackle any data-related obstacles that may surface during your Salesforce journey, ensuring a smoother and more effective management experience. Our commitment to your success means you can trust us to be a reliable partner in navigating the evolving landscape of data challenges.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Contact Center AI
Google Cloud Platform
IBM watsonx Assistant
Microsoft Azure
Salesforce
storm Customer Knowledge System (CKS)

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Contact Center AI
Google Cloud Platform
IBM watsonx Assistant
Microsoft Azure
Salesforce
storm Customer Knowledge System (CKS)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Content Guru

Date Founded

2005

Company Location

United Kingdom

Company Website

www.contentguru.com/en-gb/products/front-office-cx/storm-contact/

Company Facts

Organization Name

CapStorm

Date Founded

2011

Company Location

United States

Company Website

www.capstorm.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Database Backup

Automatic Backup
Backup Locations
Backup Scope Settings
Differential Backup
Filegroup Backup
Full Backup
Incremental Backup
Manual Backup
Multiple Backups

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