Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • VisitUs Reception Reviews & Ratings
    81 Ratings
    Company Website
  • Hostinger Reviews & Ratings
    56,462 Ratings
    Company Website
  • ULTATEL Reviews & Ratings
    103 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    250 Ratings
    Company Website
  • CallTools Reviews & Ratings
    488 Ratings
    Company Website
  • Yeastar P-Series PBX System Reviews & Ratings
    82 Ratings
    Company Website
  • Dialpad Connect Reviews & Ratings
    3,955 Ratings
    Company Website
  • Convoso Reviews & Ratings
    703 Ratings
    Company Website
  • DialedIn Reviews & Ratings
    535 Ratings
    Company Website
  • CallHub Reviews & Ratings
    422 Ratings
    Company Website

What is storm Cloud Contact Center?

Content Guru's storm®, a cloud-based platform for customer engagement, provides effective solutions for numerous prominent global enterprises. This platform offers businesses in various sectors a user-friendly and all-encompassing interface that enables them to address customer inquiries and concerns while upholding superior service standards. By seamlessly connecting with external databases, storm not only augments existing systems but also broadens their functionalities, ultimately leading to an enhanced customer experience. As a result, hundreds of the world's top companies are empowered to foster remarkable customer interactions. In addition to its core cloud contact center capabilities, which include IVR, ACD, and omni-channel support, users can access a range of sophisticated modules that optimize experiences for both customers and agents alike. Furthermore, storm incorporates a collection of integrated features, such as workforce management (WFM) and customer relationship management (CRM) tools, which significantly boost operational efficiency. With its design focused on adaptability, storm is equipped to meet the dynamic needs of organizations while consistently delivering outstanding service. This flexibility ensures that companies can evolve alongside their customers' expectations and preferences.

What is FormStorm?

FormStorm Classify is arguably the fastest and most agile document classifier on the market, proficiently managing a diverse range of document types with speed and accuracy. By utilizing a sophisticated AI algorithm, it learns from a small sample of your documents, allowing it to effectively categorize a multitude of variations and formats. As it processes an increasing number of documents, it consistently adapts and evolves, aligning itself with your requirements without the need for constant supervision. The diversity in document shapes, sizes, and content highlights the critical need for effective classification to ensure proper handling and routing. In this regard, FormStorm Classify stands out, requiring only a single training session to operate at full capacity. It skillfully comprehends the subtleties of the documents it encounters, enabling it to discern even the most minor differences with exceptional precision and efficiency. Additionally, its ability to continue learning ensures that it stays relevant and effective as new types of documents are introduced, making it a valuable asset in any document management system. This adaptability not only enhances its functionality but also guarantees that it meets the ever-changing demands of users in various industries.

Media

Media

Integrations Supported

Google Cloud Contact Center AI
IBM watsonx Assistant
storm Customer Knowledge System (CKS)

Integrations Supported

Google Cloud Contact Center AI
IBM watsonx Assistant
storm Customer Knowledge System (CKS)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Content Guru

Date Founded

2005

Company Location

United Kingdom

Company Website

www.contentguru.com/en-gb/products/front-office-cx/storm-contact/

Company Facts

Organization Name

CharacTell

Company Website

www.charactell.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Popular Alternatives

Popular Alternatives

Apache Storm Reviews & Ratings

Apache Storm

Apache Software Foundation
SoftExpert ECM Reviews & Ratings

SoftExpert ECM

SoftExpert