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What is storm Cloud Contact Center?

Content Guru's storm®, a cloud-based platform for customer engagement, provides effective solutions for numerous prominent global enterprises. This platform offers businesses in various sectors a user-friendly and all-encompassing interface that enables them to address customer inquiries and concerns while upholding superior service standards. By seamlessly connecting with external databases, storm not only augments existing systems but also broadens their functionalities, ultimately leading to an enhanced customer experience. As a result, hundreds of the world's top companies are empowered to foster remarkable customer interactions. In addition to its core cloud contact center capabilities, which include IVR, ACD, and omni-channel support, users can access a range of sophisticated modules that optimize experiences for both customers and agents alike. Furthermore, storm incorporates a collection of integrated features, such as workforce management (WFM) and customer relationship management (CRM) tools, which significantly boost operational efficiency. With its design focused on adaptability, storm is equipped to meet the dynamic needs of organizations while consistently delivering outstanding service. This flexibility ensures that companies can evolve alongside their customers' expectations and preferences.

What is PayStorm?

PayStorm is a cutting-edge platform that harnesses the power of artificial intelligence to optimize accounts receivable workflows, significantly improving cash flow management for small and medium enterprises. By employing advanced machine learning algorithms, PayStorm analyzes payment patterns to identify clients who may pose risks of late payments before they actually fall behind, resulting in an impressive 40% decrease in overdue payments and a faster collection timeline by 17 days. The platform seamlessly integrates with popular accounting solutions like QuickBooks and Xero, enabling automatic uploads of invoicing data for effective payment assessments. Notable features include machine learning-based risk assessments, automated payment reminders that maintain professional rapport, detailed cash flow analyses, and predictive insights for future financial planning. Furthermore, PayStorm enhances productivity by saving teams over five hours weekly through smart automation while maintaining strict compliance with GDPR security standards. This solution is especially valuable for businesses that follow project-based or retainer models, providing efficient receivables management without requiring extensive financial expertise. With its intuitive design and robust features, PayStorm not only empowers businesses to enhance their cash flow but also instills confidence in managing accounts receivable effectively. The platform stands out as an essential tool for businesses looking to modernize their financial processes and improve overall efficiency.

Media

Media

Integrations Supported

Google Cloud Contact Center AI
IBM watsonx Assistant
QuickBooks Online
Xero
storm Customer Knowledge System (CKS)

Integrations Supported

Google Cloud Contact Center AI
IBM watsonx Assistant
QuickBooks Online
Xero
storm Customer Knowledge System (CKS)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$24/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Content Guru

Date Founded

2005

Company Location

United Kingdom

Company Website

www.contentguru.com/en-gb/products/front-office-cx/storm-contact/

Company Facts

Organization Name

PayStorm AI

Date Founded

2022

Company Location

United States

Company Website

paystorm.ai

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Accounts Receivable

ACH Payment Processing
Billing & Invoicing
Check Processing
Collections Management
Online Payment Processing
Overpayment Processing
Partial Payments
Receivables Ledger
Recurring Billing

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Popular Alternatives

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