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What is storm Cloud Contact Center?

Content Guru's storm®, a cloud-based platform for customer engagement, provides effective solutions for numerous prominent global enterprises. This platform offers businesses in various sectors a user-friendly and all-encompassing interface that enables them to address customer inquiries and concerns while upholding superior service standards. By seamlessly connecting with external databases, storm not only augments existing systems but also broadens their functionalities, ultimately leading to an enhanced customer experience. As a result, hundreds of the world's top companies are empowered to foster remarkable customer interactions. In addition to its core cloud contact center capabilities, which include IVR, ACD, and omni-channel support, users can access a range of sophisticated modules that optimize experiences for both customers and agents alike. Furthermore, storm incorporates a collection of integrated features, such as workforce management (WFM) and customer relationship management (CRM) tools, which significantly boost operational efficiency. With its design focused on adaptability, storm is equipped to meet the dynamic needs of organizations while consistently delivering outstanding service. This flexibility ensures that companies can evolve alongside their customers' expectations and preferences.

What is StormGeo?

We empower strategic business decisions aimed at ensuring a sustainable future by offering tailored weather intelligence and advanced analytics that adapt to your changing requirements. The task of predicting tropical storms and hurricanes is undeniably complex; however, with our specialized tools and a dedicated team of meteorologists available 24/7, StormGeo provides timely updates on global tropical systems along with crucial insights for making informed business choices. In the face of extreme weather and the impacts of climate change, our team of thought leaders and analysts is devoted to guiding your organization through these challenging times. Embrace a future where sustainability and technology go hand in hand, as our team of climate, ocean, and data scientists works alongside hundreds of meteorologists to protect your business from environmental fluctuations. We manage forecasts for 100,000 locations worldwide, offering precise, site-specific predictions, which means we are always ready to assist you, every hour of every day throughout the year. By harnessing cutting-edge analytics and real-time data, we enable businesses to flourish even amidst the uncertainties posed by a shifting climate. Our commitment to innovation and support ensures that you are never alone in navigating these challenges.

Media

Media

Integrations Supported

Google Cloud Contact Center AI
IBM watsonx Assistant
storm Customer Knowledge System (CKS)

Integrations Supported

Google Cloud Contact Center AI
IBM watsonx Assistant
storm Customer Knowledge System (CKS)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Content Guru

Date Founded

2005

Company Location

United Kingdom

Company Website

www.contentguru.com/en-gb/products/front-office-cx/storm-contact/

Company Facts

Organization Name

StormGeo

Date Founded

1998

Company Location

Norway

Company Website

www.stormgeo.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Fleet Management

Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Routing
Tire Management
VIN Lookup
Work Order Management

Popular Alternatives

Popular Alternatives

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Apache Storm

Apache Software Foundation