Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • VisitUs Reception Reviews & Ratings
    81 Ratings
    Company Website
  • Hostinger Reviews & Ratings
    56,462 Ratings
    Company Website
  • ULTATEL Reviews & Ratings
    103 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    250 Ratings
    Company Website
  • CallTools Reviews & Ratings
    488 Ratings
    Company Website
  • Yeastar P-Series PBX System Reviews & Ratings
    82 Ratings
    Company Website
  • Dialpad Connect Reviews & Ratings
    3,955 Ratings
    Company Website
  • Convoso Reviews & Ratings
    703 Ratings
    Company Website
  • DialedIn Reviews & Ratings
    535 Ratings
    Company Website
  • CallHub Reviews & Ratings
    422 Ratings
    Company Website

What is storm Cloud Contact Center?

Content Guru's storm®, a cloud-based platform for customer engagement, provides effective solutions for numerous prominent global enterprises. This platform offers businesses in various sectors a user-friendly and all-encompassing interface that enables them to address customer inquiries and concerns while upholding superior service standards. By seamlessly connecting with external databases, storm not only augments existing systems but also broadens their functionalities, ultimately leading to an enhanced customer experience. As a result, hundreds of the world's top companies are empowered to foster remarkable customer interactions. In addition to its core cloud contact center capabilities, which include IVR, ACD, and omni-channel support, users can access a range of sophisticated modules that optimize experiences for both customers and agents alike. Furthermore, storm incorporates a collection of integrated features, such as workforce management (WFM) and customer relationship management (CRM) tools, which significantly boost operational efficiency. With its design focused on adaptability, storm is equipped to meet the dynamic needs of organizations while consistently delivering outstanding service. This flexibility ensures that companies can evolve alongside their customers' expectations and preferences.

What is StormSensor?

Unlike traditional methods that limit you to occasional assessments, StormSensor® provides thorough surveillance across your entire sewershed, yielding a wealth of data that extends well beyond a mere couple of months. Our sophisticated analytics platform features real-time alerts and ongoing performance evaluation, capturing crucial insights that keep you updated on your system's operations. We empower our clients with the essential understanding required to effectively oversee their stormwater and wastewater systems, ensuring they receive prompt notifications about backups and flooding events. With StormSensor®, it becomes possible to accurately gauge overflows and pinpoint issues prior to implementing solutions based on reliable empirical data. Our dedication at StormSensor® focuses on equipping clients to make informed decisions driven by immediate data, which ultimately facilitates superior management of their infrastructure. This all-encompassing strategy not only streamlines monitoring processes but also bolsters the ability to address potential challenges in a proactive manner, fostering a more resilient system overall. By investing in such comprehensive capabilities, organizations can significantly enhance their operational efficiency and response times.

Media

Media

Integrations Supported

Google Cloud Contact Center AI
IBM watsonx Assistant
storm Customer Knowledge System (CKS)

Integrations Supported

Google Cloud Contact Center AI
IBM watsonx Assistant
storm Customer Knowledge System (CKS)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Content Guru

Date Founded

2005

Company Location

United Kingdom

Company Website

www.contentguru.com/en-gb/products/front-office-cx/storm-contact/

Company Facts

Organization Name

StormSensor

Date Founded

2015

Company Location

United States

Company Website

www.stormsensor.io

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

Popular Alternatives

Popular Alternatives

Apache Storm Reviews & Ratings

Apache Storm

Apache Software Foundation
GeoSTORM Reviews & Ratings

GeoSTORM

CivilGEO
OpenFlows CivilStorm Reviews & Ratings

OpenFlows CivilStorm

Bentley Systems