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What is storm Cloud Contact Center?

Content Guru's storm®, a cloud-based platform for customer engagement, provides effective solutions for numerous prominent global enterprises. This platform offers businesses in various sectors a user-friendly and all-encompassing interface that enables them to address customer inquiries and concerns while upholding superior service standards. By seamlessly connecting with external databases, storm not only augments existing systems but also broadens their functionalities, ultimately leading to an enhanced customer experience. As a result, hundreds of the world's top companies are empowered to foster remarkable customer interactions. In addition to its core cloud contact center capabilities, which include IVR, ACD, and omni-channel support, users can access a range of sophisticated modules that optimize experiences for both customers and agents alike. Furthermore, storm incorporates a collection of integrated features, such as workforce management (WFM) and customer relationship management (CRM) tools, which significantly boost operational efficiency. With its design focused on adaptability, storm is equipped to meet the dynamic needs of organizations while consistently delivering outstanding service. This flexibility ensures that companies can evolve alongside their customers' expectations and preferences.

What is StormWall?

StormWall stands as a premier force in the realm of cybersecurity, dedicated to shielding websites, networks, and IT infrastructures of diverse sizes from contemporary DDoS challenges. With a proven track record spanning over 12 years, we proudly protect more than 1,000 active clients across 70 nations and have successfully executed upwards of 8,000 projects. Our extensive global filtering network encompasses eight scrubbing centers, boasting a collective capacity that surpasses 5 Tbps, which allows us to effectively mitigate all recognized DDoS attack vectors, ranging from L3 to L7. Furthermore, our Enterprise plan is equipped with an Antibot solution designed to safeguard essential web applications against threats posed by malicious bots. StormWall harnesses state-of-the-art AI-driven threat detection methodologies that utilize sophisticated anomaly analysis to quickly pinpoint and counteract even the most intricate multi-vector assaults. Our cloud-based platform is perpetually advancing, ensuring that businesses are well-prepared to tackle new threats while receiving unparalleled protection. Clients of StormWall benefit from a pay-per-traffic model that ensures they are only billed for legitimate traffic, thus removing extraneous costs associated with attacks. Additionally, our dedicated support team is available around the clock, ensuring that response times are kept to 15 minutes or less for swift resolution of any issues that may arise. This commitment to excellence reinforces our position as a trusted partner in cybersecurity.

Media

Media

Integrations Supported

Google Cloud Contact Center AI
IBM watsonx Assistant
storm Customer Knowledge System (CKS)

Integrations Supported

Google Cloud Contact Center AI
IBM watsonx Assistant
storm Customer Knowledge System (CKS)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$72/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Content Guru

Date Founded

2005

Company Location

United Kingdom

Company Website

www.contentguru.com/en-gb/products/front-office-cx/storm-contact/

Company Facts

Organization Name

StormWall

Date Founded

2013

Company Location

Slovakia

Company Website

stormwall.network/

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

CDN

Content Acceleration
DDoS Protection
Load Balancing
Managed CDN
Multi-CDN Switching
Reporting/Analytics
Software Downloads
Transparent Caching
Video Streaming
Web Application Firewalls (WAF)

DDoS Protection

DNS Amplification Protection
DNS Reflection Protection
High Network Capacity
Illegitimate Traffic Recognition
Infrastructure Protection (Layer 3/Layer 4)
Post Attack Analysis
Traffic Monitoring
Website Protection (Layer 7)

VPS Hosting

Access Control / Permissions
FTP
Managed VPS
Multi-Server Management
One-Click Apps
Root Access
SSD Storage
Unmanaged VPS
Upload Custom ISO

Web Application Firewalls (WAF)

Access Control / Permissions
Alerts / Notifications
Automate and Orchestrate Security
Automated Attack Detection
DDoS Protection
Dashboard
IP Reputation Checking
Managed Rules
OWASP Protection
Reporting / Analytics
Secure App Delivery
Server Cloaking
Virtual Patching
Zero-Day Attack Prevention

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