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What is storm Cloud Contact Center?

Content Guru's storm®, a cloud-based platform for customer engagement, provides effective solutions for numerous prominent global enterprises. This platform offers businesses in various sectors a user-friendly and all-encompassing interface that enables them to address customer inquiries and concerns while upholding superior service standards. By seamlessly connecting with external databases, storm not only augments existing systems but also broadens their functionalities, ultimately leading to an enhanced customer experience. As a result, hundreds of the world's top companies are empowered to foster remarkable customer interactions. In addition to its core cloud contact center capabilities, which include IVR, ACD, and omni-channel support, users can access a range of sophisticated modules that optimize experiences for both customers and agents alike. Furthermore, storm incorporates a collection of integrated features, such as workforce management (WFM) and customer relationship management (CRM) tools, which significantly boost operational efficiency. With its design focused on adaptability, storm is equipped to meet the dynamic needs of organizations while consistently delivering outstanding service. This flexibility ensures that companies can evolve alongside their customers' expectations and preferences.

What is brain Artificial Intelligence?

The advancement of artificial intelligence has arrived, enabling sophisticated automation and enhanced self-service capabilities. Content Guru's AI toolkit, referred to as brain®, operates alongside storm® to significantly transform communication structures by integrating cutting-edge, AI-driven features. By leveraging the most recent developments in AI technology, brain is crafted to provide global clients with an exceptionally intelligent and tailored AI solution that meets their unique objectives and requirements. This groundbreaking toolkit integrates effortlessly with all storm applications and enterprise technologies, empowering organizations to utilize AI for better decision-making and improved interactions within their current contact centers. Such integration ensures that customer experiences are not only smooth but also personalized from beginning to end. In addition, brain Machine Agents collaborate with live agents to optimize resource usage and provide the fastest service possible, all while maintaining a personal connection in customer interactions. This synergy not only enhances operational efficiency but also significantly elevates the customer experience by delivering prompt and pertinent assistance. Furthermore, the continuous evolution of AI technologies promises even greater enhancements in service delivery and customer satisfaction in the future.

Media

Media

Integrations Supported

Google Cloud Contact Center AI
IBM watsonx Assistant
storm Customer Knowledge System (CKS)

Integrations Supported

Google Cloud Contact Center AI
IBM watsonx Assistant
storm Customer Knowledge System (CKS)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Content Guru

Date Founded

2005

Company Location

United Kingdom

Company Website

www.contentguru.com/en-gb/products/front-office-cx/storm-contact/

Company Facts

Organization Name

Content Guru

Date Founded

2005

Company Location

United Kingdom

Company Website

www.contentguru.com/product/brain/

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

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