tawk.to
4.2 out of 5 starsSonetel
4.8 out of 5 starsRatings and Reviews 4 Ratings
Ratings and Reviews 447 Ratings
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What is tawk.to?
Connecting with your customers fosters appreciation for your efforts. By engaging in dialogue with website visitors, addressing their support requests, and creating a help center that empowers them to find solutions on their own—without any cost—you build a strong relationship. An easy and free way to communicate is crucial for establishing a bond with your audience. Potential customers often have questions before completing a purchase, and being available to assist them enhances their confidence in choosing your service over competitors. However, understanding the entirety of their journey can be difficult with customer information dispersed across multiple platforms. Thankfully, this challenge is now resolved with a centralized hub for all customer interactions. You can quickly identify common inquiries and monitor help center searches to create informative articles and shortcuts, which enable agents to respond more quickly while allowing customers to seek help independently. Just by adding a simple JavaScript snippet to your website, you'll be set up in less than a minute. Additionally, tracking visitor behavior in real time, including the pages they browse and their search terms, allows you to further refine your service. This proactive approach enables you to craft an experience that truly addresses their needs, ultimately leading to greater customer satisfaction.
What is Sonetel?
Experience seamless communication with a free app that combines global phone numbers, customer chat, and team collaboration. You can obtain a local number from virtually any country or city, enhancing trust with visitors to your website, which can potentially boost sales. If you utilize our chat feature on your site, you can secure this service at no cost; otherwise, subscriptions begin at just $1.79 per month. Incoming calls can be answered for free through our innovative apps or redirected anywhere in the world for the same price as a local call. By supporting globalization and entrepreneurship, we aim to contribute positively to the world by equipping business owners in distant regions with tools that bridge gaps and create equality. Currently, around 160,000 out of the 170 countries that joined have transitioned to paying customers, showcasing the demand for effective communication solutions worldwide. Our mission is to continue fostering connections that empower individuals and businesses alike.
Integrations Supported
Facebook Messenger
Stackreaction
Weebly
WordPress
Zapier
All-in-One Messenger
BigCommerce
Builder.io
Clear Ring
Desktop.com
Integrations Supported
Facebook Messenger
Stackreaction
Weebly
WordPress
Zapier
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Pricing Information
$0
Customer service, live chat and team communication functions are free. 1 phone number can be obtained free (with limitations) if you also use the free live chat widget. Otherwise virtual numbers worldwide start from $1.79 per month. Call forwarding worldwide costs like a local call.
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Company Facts
Organization Name
tawk.to
Date Founded
2012
Company Location
United Kingdom
Company Website
www.tawk.to
Company Facts
Organization Name
Sonetel
Date Founded
2005
Company Location
Sweden
Company Website
sonetel.com
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Business Phone Systems
Call Recording
Call Routing
IVR / Voice Recognition
Live Chat
Canned Responses
Offline Form
Proactive Chat
Third Party Integration
Website Visitor Tracking
Second Phone Number
Not specified
SIP Trunk
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
Team Chat
End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Search / Filter
Threaded Discussion
Voice Calling
Team Communication
Activity / News Feed
Audio Calls
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Telephony
IVR / Voice Recognition
VoIP
Virtual Phone Number
Not specified