Sonetel Verified Customer Reviews (2026)

Great service. Very helpful. Did a great job with the website and app use. Can update number or any details quickly with a fuss.

Quick problem solving assistance. Updated details on time. They helped quickly over email and don’t bother with unnecessary wait times.

Didn’t have any problems with them. The services is fantastic to use.

Overall services are very good. Support staff is always on the top. If you face any issue just reply to their emails, they'll get back to you and guide you thoroughly.

No issue while making calls
Inbound and outbound works perfectly
Best in terms of pricing
Best support services

Tricky to set up account initially
App and web needs to sync
Need more improvement by IT

another thing, i still dont know why they suspended my account. i was able to recover it

easy to communicate, you can call anyone in all over the world, i usually call from argentina to united states

my account usually logs out after a few weeks and i dont receive calls, there is no way to know if my account is active in my cell or not.

Sonetel's service works very well. I have been using it for over a year and haven't had any issues so far. Plus, support responds within the timeframe when you run into problems. It's a great service for anyone looking to buy a mobile number.

- The numbers provided by Sonetel are not blacklisted by applications
- Good support
- Great pricing

In a year of using the service, I haven't had any major issues.

Sonetel has been a vital part of my business infrastructure. It allowed me to establish a professional presence in multiple countries instantly. It’s reliable, affordable, and perfect for founders who need to handle international outreach without a massive overhead.

Extremely easy to set up international phone numbers. As someone running an agency with clients in the UK and Canada, having local numbers is a game-changer for credibility. The pricing is very transparent, and the call forwarding works seamlessly without any noticeable lag.

I would love to see even more local number options.

I am pleased with the service. It was very helpful when I needed to call 800 (U.S.) number and be kept waiting online for a long time. I am still a new user and have not tried this service fully. I look forward to exploring the service more. Thank you.

Very helpful and provided well-experienced knowledge patiently. The assistant patiently kept in touch with me when I could not solve the problem quickly. It was helpful that the assistant gave me several options to try out. It was comforting that I could personally get to reach the assistant. Inexpensive communication tool.

Time difference. I could not contact or reach the assistant immediately, but we can’t do anything about this.

It takes a while (more than a minute) for a caller to wait to finally reach other party, when I try to call. And, in my case, I have to call several times to get my line connected.

Overall Sonetel provided a smooth and reliable experience. The service was professional, convenient, and easy to use, with helpful support and good value.

Excellent experience with Sonetel! The service was professional, the staff were friendly and helpful, and everything was smooth and convenient. Great value and a very pleasant overall experience. Highly recommended!

The only minor downside was that some features could be improved, but overall the experience was very positive and convenient

Sonetel is a practical and user-friendly communication solution for businesses. It offers useful features, easy setup, and flexibility for managing business calls and communication. Overall, it provides good value for businesses looking for a simple and professional communication platform without unnecessary complexity.

Sonetel is easy to set up and provides useful business communication features without requiring complicated technical knowledge. The service is convenient for managing business calls and keeping communication organized. I also like the flexibility and the overall simplicity of the platform, especially for businesses that need professional communication tools without a large setup.

Some features and settings could be more intuitive, and customer support response times could be improved.

Very good customer service. Customer service promptly and concisely responded to and answered my question.

Very good customer service. Customer service promptly and concisely responded to and answered my question.

Everything was good. No cons. Very happy with the results.

I purchased a Netherlands number through Sonetel ahead of an upcoming relocation. Setup was quick and the app itself works well once numbers are active.
I ran into two hiccups along the way. First, verification for a national (085) number required Netherlands address proof in my own name, which I did not know about until after purchase. Since I did not yet have local documentation, support processed a refund for that number without any pushback. Second, a Netherlands mobile (097) number briefly had an issue receiving incoming calls, but the support team followed up quickly, asked the right questions, and resolved it after investigation.

∙ Fast signup and easy-to-use app
∙ Wide range of countries and number types available
∙ Support is responsive and genuinely follows through until issues are resolved

∙ Address verification requirements for national numbers could be communicated earlier, ideally at checkout

After Skype closed, I searched for a suitable host for my Skype number. Sonetel was able to port the number to their service. It was a huge relief having access to my number again. The customer service at Sonetel is topnotch. The agents are very responsive and helpful. Technical issues, if any, are resolved within a short time. This is an exceptional company with an outstanding product. There's no need to look any further - Sonetel is the best!

The mobile number works efficiently through the Sonetel web app. I can receive SMS messages by email and also make calls internationally with very competitive rates per minute. Because I travel between the US and Australia a lot, my Sonetel number is a lifesaver for keeping in touch with colleagues and other important social and professional tasks.

I have no cons to report. All aspects of the product function smoothly as web and mobile apps.

Generally speaking, it's a good app to use. It's clear and easy to use. And it's very helpful. I would recommend this app to my friends.

It's easy to use. It has offer many options. And the price is good. It's very helpful for small business company.

I confront the issue to refill my account. And then I have to send e-mail and ask for help.

Overall it is nice the availability on all the platforms and costing is lowest in the market. And the support team is amazing.

The unlimited local call is a great catch
They have android, ios and web app.
The support team is very understanding.

Load time can be worked upon. Apart from that everything is amazing.

My overall experience with Sonetel has been good. It is one of the few companies that are offering virtual numbers to developing countries.

The process of getting a virtual number is easy with Sonetel. Yes, you are required to submit some document in order to go through verification, but the review process is done professionally.

So far, I have no complaints. It is easy to use, the interface is user-friendly.

Their service is awesome. I have been using Sonetel for a couple of years now and absolutely love it. I have multiple virtual numbers with them. Customer service is really good too. They have been extremely helpful with any questions or issues that I have.

Easy to use
Highly customizable
Reliable
Great customer service
Reasonably priced
Mobile app is very convenient
Website is very user friendly

Only con I have is that I didn't find out about Sonetel sooner. I wish they would advertise their services more.

We have been using Sonetel's service for many years for different countries and we are very satisfied with it.

High quality service. Excellent support team that has fast response rate. Multiple countries to choose from.

There are no general cons that I can point out. In case we have any problems their support team reacts fast.

It is here to stay that’s clear and has stayed so, we will continue with them for sure!
The fact that I get to have for my team global numbers that it’ll facilitate costumer service in that said country and continent it is unprecedented and give a unparalleled peace of mind to any client / costumer my company has in that location and, it comes without the insane paper trail that you’d need, long lines, documents and contracts individually you’d need country by country and A MUST residence and / or office!

We have used this service at a global scale for over half a decade and grew along with them and their updates and diversity in services!

Saved us headache & wasted fees over the years.

Perhaps a REVOLUT and Apple Pay option but, that it’ll mean more fees on our part so, maybe not. Apple charges 30% for apps so...

The overall Sonetel phone number experience is BEST BEST BEST. I have been using Sonetel for over four years now, and there is no other better competitor who can match their service expertise. First of all, they have quite a large pool of mobile numbers you can choose from. I like choosing easy numbers that are memorable. Sonetel's large pool of numbers makes me give them a BIG tick. Their services are very reliable, and their calls are as clear as using within the country.
Customer care and support is very key when it comes to choosing a reliable service provider. Sonetel's customer care is where I give them a tick in all the boxes.
Sonetel customer care is very responsive, knowledgable of your problem and you are served by a real person.

Sonetel international mobile numbers are easy to set up, and the best part is that they forward SMS messages to your email. Most other international phone providers do not provide SMS capabilities.
I find their customer care team very responsive in sorting the issue. They follow up with you until the issue is resolved.

Forwarding mobile calls to your country PSTN can be pricey.

Had quite a good experience, support was slow at first but got only better over time, also good connection when calling.

It takes some time to set things up but once everything is settled up, it is worth it because the connection is great

Took quite some time because of the verification process

One of the biggest challenges for a starting business is to be recognized, Sonetel allow us to have an international US number that can be used for all the business needs, even WhatsApp, because Sonetel is able to receive SMS with confirmation codes. Their customer support is always willing to help. Very affordable and convenient service, they also have their own web application and mobile application.

- Easy to access
- Affordable
- Convenient dashboard
- Multiple payment models, like prepaid account
- Customer support

- New features development speed
- No way to manually add contacts or import them from other apps