Sonetel Reviews

Overall, I’m very satisfied with the support I received and will gladly recommend Sonetel to others. Thank you for ensuring a great experience!

Responsiveness: The team was quick to respond to my inquiries, and I never had to wait long for a resolution.
Professionalism: Every interaction was handled with courtesy and a positive attitude, making me feel valued as a customer.
Problem-Solving Skills: They understood my issue thoroughly and provided clear, effective solutions without requiring repeated explanations.

Clarity of Initial Instructions: While the support team was excellent, the instructions or information I received prior to reaching out were a bit unclear, which led to needing help in the first place.
Proactive Updates: It would be helpful if updates on my case were shared more proactively rather than requiring me to follow up.

Very happy with my overall experience and I plan to continue using Sonetel for as long as I need a foreign number.

Great customer service, got back to me with solutions to my problems and requests very quickly and handed them fast. Good price for a foreign number and lots of available countries.

I've had minimal problems, the app on android can be slightly slow but is very usable.

I like the service, SMS messages come to my email and always on time. It is very convenient to use when in another country.

I like the service, SMS messages come to my email and always on time. It is very convenient to use when in another country.

I didn't find any downsides when using this site, sometimes the browser glitches but you can log in from another one or update and everything works

Sonetel is a good choice for small businesses and individuals looking for an affordable, easy-to-use solution for international communication. However, larger businesses or those needing advanced features or flawless support may find other providers more suitable.

Affordable International Calling:

Sonetel offers competitive rates for international calls, making it a cost-effective solution for businesses and individuals who need to connect across borders.

Virtual Phone Numbers:

Users can get virtual phone numbers from different countries, which is useful for businesses expanding internationally, as it allows them to have a local presence in multiple regions without needing physical offices.

Cloud-Based System:

As a cloud-based service, Sonetel doesn’t require users to manage physical infrastructure. This makes it scalable and flexible, as users can access the service from anywhere with an internet connection.
Call Forwarding & Voicemail:

Sonetel provides features like call forwarding and voicemail, allowing businesses to maintain better communication management, even when employees are working remotely or in different time zones.

Call Quality Variability:

While Sonetel generally provides good call quality, some users report occasional issues with call clarity or dropped calls, especially with international connections.
Limited Advanced Features:

Sonetel not have as many advanced features as some larger or more specialized communication platforms, such as full-fledged virtual PBX systems or CRM integrations, which may be a limitation for more complex business needs.

Very useful tool we use all the time. Very easy to use and setup. Also great and responsive customer service!

Such a great tool for my multiple business, unique phone number for each company, all managed in one place!

Nothing

I’m pleased with Sonetel's service, especially the support team’s dedication to resolving issues quickly. After a misunderstanding about charges, they offered a fair solution, ensuring my confidence in using their service long-term. The flexibility to apply my balance for future renewals and the attentive support made a big difference. Special thanks to Vasundhara for her exceptional assistance and professionalism. Highly recommended for those needing a reliable number for communication services.

Responsive customer support resolved my issues efficiently.
Transparent about billing and proactive in offering solutions.
Flexible options for managing prepaid balance for future renewals.

Initial unexpected charges caused some confusion...

Overall my experience is satisfactory and peaceful. Especially Annu has helped a lot to understand the plan and pricing structure, I would highly recommend them.

Sonetel has been instrumental in helping us acquire international numbers for the UK and the US. The services are exceptional, and the support provided by ANU is excellent. I find Sonetel to be both reliable and highly helpful. Their customer service is responsive, and the entire process has been smooth from start to finish. Highly recommend!

I wish I could chat with my relationship manager on WhatsApp

You are the best

My issue was resolved within 24 hours
Great service

Easy to use

Overall, a great experience with Sonetel. The service is very reliable, and customer support is excellent. I recommend it to anyone looking for an effective and affordable communication service.

Simple and clear user interface

Great customer support

High and stable connection speed

Reasonable prices

Faced a few minor issues during initial setup

Some advanced features need improvement

My experience has been positive until now, and customer care has been very reactive whenever I needed help!

Fast and simple
It does exactly what it should
The app is convenient
The customer care is very helpful

It took a bit of time for me to understand how it worked

Good, sufficient for what I'm looking for. The only comment I have is that sometimes the App doesn't connect calls so I end up using the Web version. Otherwise it works well!

It works well. Service is good. I like that they send emails with the script and audio of voicemails - it reminds me to call back clients.

The only con is that it works better on Web than on the App.

I am very much impressed and i would always recommend Sonetel to business associate as it give room for easy connectivity to clients.

The app is user friendly, the call connection is standard and the customer service is top notch. Sonetel is the future to virtual numbers.

Pricing is a bit on the high side and more payments options like bitcoin should be added.

Highly Recommend new start-ups, new online business to use SONETEL for they provide you the best quality and value!

The value for money is just GREAT. They are the best phone number provider for real. I looked for one so many months till i landed here and since then Sonetel is what i will be using for a long time now!

Takes a while to setup everything but after that its smooth, UI could have some rework.

I did that that it was a fast set and the customer service was good. I need to to more testing on my new number.

At the beginning I was skeptical but it worked. My number is up and running already and I did like the customer support.

Everything works good, but I’ll do more testing on my new number.

Overall, at this point I am very satisfied with my purchase. I started using the number right away with no issues.

It's simple and inexpensive. Good customer service. Offer text messages to email. Free trail available.

The limit on free trail calls. I can't find the app in Google Play.

Shazia from Sonetel guided me through the time to understand how Sonetel works. Her reactivity and clarity are the reason for my 5 stars notation. I had never used a Virtual Phone number before.

I can say now that Sonetel is a Swedish company that is listed and trustworthy.

Sonetel support is awesome: reactive, clear, precise.

I needed a Canadian number for banks and business purposes, but did not need to pay the full incumbent Telco price as my European Phone works fine in Canada. I researched the Virtual Phone competition market.

Sonetel offers the best value. Incomparable pricing.

I had never used a Virtual Phone number before, so getting used to the Sonetel system and the different payment schemes took me some time.

Also, as I had no prior knowledge or brand recognition of Sonetel, I was always wary of being involved with a legitimate company. I have been a victim of Internet abuse, and I have a high level of sensitivity; obviously, Sonetel is legit.

I want to thank SONETEL for the excellent service you provide. As an online worker, managing multiple tasks often requires more than one phone number, and your platform has been a perfect solution.

SONETEL makes it easy to set up additional numbers, and its reliability has greatly improved my productivity. I truly appreciate the effort put into creating such a user-friendly and dependable service. Thank you!

I want to express my gratitude for SONETEL's exceptional service. As an online worker, I rely on multiple phone numbers to manage daily tasks effectively, and your platform has been a game-changer.

SONETEL's ease of use and reliability have significantly boosted my productivity. Thank you for creating such a dependable and user-friendly solution!

In certain countries, the cost of numbers is higher. That’s just how it is.

Overall, my experience with Sonetel has been positive. The app provides cost-effective communication tools. While there are occasional issues with call drop/quality, they are minor and do not significantly impact our operations.

1. Affordable Calling
2. Virtual Phone Number
3. Customer Support Tools
4. Multi-Platform Access
5. No Hidden Fees

1. The app lacks a dark mode option, which can be inconvenient for users who prefer a darker interface for better readability or to reduce eye strain, especially during nighttime use.

Its was amazing this fast support and i took every thing from them
its was good and Low price
really I liked every thing
I will use it always for my work

Low price
fast support
really I liked every thing
I will use it always for my work and my personal mobile

Nothing because i found every thing like Low price
fast support
really I liked every thing
I will use it always for my work and my personal mobile

The app provides all functions I need for operating my account and using the service with just my mobile phone.

I like the neat design of the app, and that it offers all functions I need to operate my virtual number, from call forwarding to making international and local calls at lower rates. For companies, it should be useful for communication among people working in different countries.

At the beginning, it took some time to figure out how to work around.