Sonetel Reviews

I am very pleased with the service! The support responds quickly and basically everything is done conveniently and understandably.

You can quickly get a phone number from any country!!! Very convenient.
I am very pleased with the service! The support responds quickly and basically everything is done conveniently and understandably.

I didn't find one like that.
the service works very well.

I am writing to express my heartfelt gratitude for the outstanding service you provide. Over the years, I have used various number platforms, including Twilio and Grasshopper, but none have met my needs quite like SONETEL.

While other platforms often come with high prices and numerous restrictions, SONETEL stands out with its affordable rates and flexibility. In the six months that I have been a loyal user, I have been deeply impressed by your humanized service. Whenever I encountered an issue, your team was always there to assist me promptly and effectively.

This level of customer care and dedication left a lasting impression on me. It's clear that SONETEL genuinely prioritizes its users, and this is why I continue to choose your platform over others.

I sincerely hope that SONETEL's business continues to thrive, and I also wish all SONETEL users great success in their own endeavors. Thank you once again for your exceptional service and support.

I wanted to take a moment to express my gratitude for the exceptional service you provide. As an online worker, I rely heavily on multiple phone numbers to meet my daily communication needs. Unfortunately, a single mobile phone number simply cannot accommodate the volume and diversity of tasks required in my work.

SONETEL's service has been a game-changer for me. Your solution not only bridges this gap seamlessly but also enhances my efficiency and productivity. The ease of setting up additional numbers, combined with the reliability of your platform, has exceeded my expectations.

Thank you for providing such an indispensable service for professionals like me. I truly appreciate the thought and effort that has gone into making SONETEL a reliable and user-friendly solution.

Some countries have more expensive numbers. That is it.

Good Experience so far. I would recommend it for anyone who wants to get virtual number for international calls.

Best way to get E-Sim / numbers. The support team is good. They resolve queries as soon as possible.

The product features and UI can be improved further.

Sonetel is a top-notch communication platform ideal for businesses and individuals seeking seamless connectivity, advanced features, and exceptional value.

Sonetel ranks among my top 5 communication platforms, thanks to its exceptional features. The standout virtual phone system is particularly impressive, allowing users to obtain a phone number from anywhere in the world. This ensures seamless connectivity, no matter where you are.

Key highlights:

- Global phone numbers
- Advanced call management
- Customizable voicemail
- Mobile app for on-the-go access
- Scalable and affordable pricing

Sonetel excels in keeping users connected across the globe, making it an ideal choice for businesses and individuals alike.

Rating:

- Features: 5/5
- Reliability: 5/5
- Support: 5/5
- Value: 5/5

So far Sonetel does not have any cons so am giving them 10⭐️.

I've used a lot of DID services but Sonetel is the top 3 for me, purchase the number, set up the destination, and you're good to go.

Easy to set up, affordable, fast compliance support.

Nothing so far, you can find almost every DIDs you need.

Great experience and knowledge. Great app to connect abroad. Looking forward to use this app in future as well.

It's very user friendly and getting option to connect to abroad very easily. Great app. Thanks for the app.

Little expensive but good one. At least service is very good.

Overall, Sonetel is a solid VoIP solution that offers good value for the price. With a few additional features and improvements, it could become an even more compelling choice for outbound marketing tasks.

I've been using Sonetel for one year and I'm really impressed with its features and reliability. The call quality is excellent, and I love the ability to make and receive calls from my computer.

I would like to see more customization options for call settings, and CRM integrations.

Sonetel has truly revolutionized how we handle business communication. Its feature-rich platform offers a seamless way to manage calls and messages, and the ability to get local numbers in multiple countries is a game-changer for businesses like ours looking to build trust with international clients.

What sets Sonetel apart is its robust features and exceptional customer support team. They are always available, incredibly knowledgeable, and go above and beyond to resolve issues promptly. Whether setting up a new number or troubleshooting, the support team makes the experience effortless.

If you're looking for a reliable communication solution with top-notch support, Sonetel is the way to go. Highly recommended!

𝗚𝗹𝗼𝗯𝗮𝗹 𝗥𝗲𝗮𝗰𝗵: Ability to get local numbers in multiple countries, enhancing trust and accessibility for international clients.
𝗙𝗲𝗮𝘁𝘂𝗿𝗲-𝗥𝗶𝗰𝗵 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺: Seamless call management, messaging, and integrations that streamline communication.
𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Quick, knowledgeable, and proactive assistance that makes the user experience stress-free.
𝗖𝗼𝘀𝘁-𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲: Competitive pricing for a service that offers excellent functionality and reliability.

𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗖𝘂𝗿𝘃𝗲: The initial setup and understanding of all features can take some time for new users.
𝗟𝗶𝗺𝗶𝘁𝗲𝗱 𝗢𝗳𝗳𝗹𝗶𝗻𝗲 𝗔𝗰𝗰𝗲𝘀𝘀: The platform requires a stable internet connection, which can be challenging in low-network areas.

Annu was very good in finding a resolution to the problem Very impressive and reassuring about resolving the issue

Very quick response to issue with follow-up reminder email when I did not respond. Detailed instructions to remedy the issue.

Nothing to complain about. Support was very good and resolved the issue quickly and efficiently.

Nice and nice whenever I have a question I get my answer I am feeling very happy that i am with Sonetel.

It is really nice to have with Sonetel I always want to be with Sonetel it is really nice and I really appreciate.

There is nothing that I don't like I like every thing.

The experience was great. Yaseem assisted me with all my queries. He helped with articles and links to the relevant sections that can assist me further. I was able to resolve my problem much faster than expected.

Yaseem assisted me promptly and made me feel at ease that my query was being attended to by a human and not AI.

Yaseem, types fast and can make small typos. There is a room for improvement here.

My experience is very nice. I like all the features on dashboard. customer care is also very good. fantastic guys!

Calling and phone receiving facility is fantastic, Goo Experience with Sonetel. SMS facility is also good. Voice mail services are good.

i like all. I like all the features on dashboard. customer care is also very good.

Good experience. We are using this service for the last 2 years and we found it really good. We are happy to recommend Sonetel to our friends,

It is very easy to use this phone. This is a very good option for online business. It helps us to keep a US phone number while residing in India

Not noted yet. We use only income call facility.

I am still in Germany and needed a phone number in the USA and in a specific state. Since I wasn't sure about a few things, I contacted customer service. I received a direct response, a very nice phone call and quick and uncomplicated help.
I had a query about uploading the documents. This was also answered directly and to my complete satisfaction.

Quick and easy processing. Fast help from customer service if you have any questions. Friendly staff.

There are no disadvantages for me. I was helped directly when I had questions.

The calls I've made so far have been very clear and with a good connection. Sometimes there's a bit of a delay.

The platform is simple to use. The support is very responsive, with objective answers and good solutions to questions. The price is very fair for what it offers.

SMS could go straight to the app and not to email.

I have recently opened an account with Sonetel for my freelance activities. I can confirm they really care about customers and their statement in this regards is true: “Customers are at the heart of everything we do at Sonetel.”. I would also add a notice that Sonetel also take accounts security very seriously. Beside the regular KYC verification they make sure customers are not gonna use phone numbers for any reasons not listed in the TOS. After you have passed verification, you will be sure you have a reliable platform to manage your phone services. I wish Sonetel a big success.

Reliable infrastructure; Low prices; Well recognized - many service like Instagram allow usage Sonetel phone numbers.

Not all virtual cards are accepted - if card does not support subscriptions you will not be able to add it to the account.

Good App. Great service. It allows you to have a phone number (local or tool free) and answer anywhere in the world. Great for frequent travellers. I’m very satisfied.

The Sonetel 2.0 app is easy to use. I had an issue with the purchase of an international phone number and the customer Support was fast and efficient. I'm very satisfied so far.

I wish I could answer to the incoming call directly from the iOS app. At the moment I can answer only through the web app but you can also transfer all the incoming call to a Sonetel user (myself) on my personal cell phone. It is easy and with a premium you have lot of minutes available!

I could not be happier with the service provided by Sonetel! From start to finish, they have consistently delivered exemplary service that exceeds expectations. Their platform is user-friendly, their features are robust, and the support team is incredibly responsive and helpful.

Sonetel has truly been a game-changer for my business communication needs, providing reliable and seamless solutions every step of the way. I highly recommend them to anyone looking for top-notch communication services. Thank you, Sonetel, for your outstanding commitment to excellence!

I am a United States citizen living as an expat in Mexico. I need a service that can forward my clients' calls directly to me here in Mexico for a reasonable fee.

Any glitches were minor, and Customer Service has always responded promptly.

I could not be happier with Sonetel.

One minor glitch was due to the Sonetel billing software. I am on auto-pay, and there was a single event, just single, where I kept receiving emails that I had to top off my account with funds. Customer Service responded, and we worked through this glitch.
I consider this glitch minor and am very realistic in my expectations regarding any service. Problematic events happen with anyone and any service. No system runs perfectly. Such is life. I pay attention to Customer Service response and how effectively solutions are managed. Sonetel receives favorable flying colors in their response time and the remedy provided.

Average.
Confused based on need for documentation & validations in beginning.
Further confusion when a different number is being used than the one I have purchased?

What appeared to be an easy & straightforward implementation.
Web based record system seems well constructed.

Lack of definition & still not convinced is solution intended for US users as global call forwarding is not supported. i.e. US caller could not use number as was intended to reach NZ recipient.

I was bit discouraged initially as found website difficult to navigate. However the service center staff is awesome and they quickly resolved the issues.

1. Customer support staff displays high empathy and resolves the issues quickly.
2. Transparency of Terms of usage

1. It may take a while for one to figure out how to navigate through the website and set up the account.