Sonetel Verified Customer Reviews (2026)

Great experience.
Personal support is what I liked the most.
I would recommend being more clear what documents each country requires before making a payment.

I contracted 1 Swiss phone line.
After 2 days I got contacted to provide information that the local company needs to register the phone.
Sajida was a charm, she explained what I needed to provide. She covered local numbers as well as toll-free.
In our final email I realized I could not get the service due to missing documentation. A full refund was done.

The web page is very good.
I only had trouble creating an account, an error was showing in the app and the web page. Most probably a service was down.
Eventually I was able to create an account.
Finally, the web page could be better structured. I had to navigate all sections to know the different products. Maybe a wizard or main page explaining the services.

Pleasing. I'm totally overjoyed with my decision and highly recommend this product to anyone needing virtual communication

I was sceptical in the beginning but my customer service representative was extremely helpful before and after the financial transaction. I would most definitely recommend this service to my friends and family

You must be a little online savvy. Like most products it takes a little installation knowledge

Sonetel provides an affordable, and simple solution for those needing virtual international phone numbers. Its standout feature is the combination of ease of use and great customer support

• Excellent customer support team that is quick, professional, and helpful, guiding users effectively through setup and any issues.
• High-quality call connections

• The app needs to be kept open to receive web calls however they can be forwarded to other numbers
• A few minor interface improvements could enhance user experience.

I live in Venezuela and I found SONETEL online. I have received their help from the beginning, to obtain the service, during registration, payment and questions regarding use.
Once again I am very grateful to the SONETEL team.

I live in Barquisimeto, Venezuela and I use the SONETEL virtual line to receive messages from the United States.
It is an economical and efficient plan, they always pay continuous attention to the Client, their Technical and Engineering Support has offered me their help with every question and all of them have been answered in a timely manner.
I am very grateful and highly recommend the use of SONETEL virtual lines, it is a serious, reliable company and provides excellent service.

So far the service has been excellent, no complaints.

It's an excellent and dirt-cheap service that gets the job done! It's worth every penny to anyone who needs a virtual number.

Sonetel is pretty easy to use. We've rented a US number to receive SMS OTP messages. It works great almost all the time. Customer support is also responsive and works beyond office hours to resolve issues. Above all, it's cheap.

I'm yet to encounter any issues worth complaining about.

So far pretty unreliable, 7 out 10 times I can't use it because there is a different problem. The user interface is extremely basic. I can't even create a contact list.

When it works you can receive or make an international phone call for an attractive monthly rate. the sound has been pretty acceptable when the communication become established.

Fix the architecture once for all. Perhaps you can't handle the volume of customers you have. Stop receiving new customers until you fix your issues. Skype never performed this bad, it had a couple outrage that I remember that affected me but that was in 15 years of use. The user interface is extremely basic. I can't even create a contact list.

No regrets in the move and I look forward to setting up the IVR system. Highly recommend this product to all.

Please with the seamless experience of porting a Canadian number.

The customer service during the process was outstanding and they communicate well. Annu was great on delivering on all commitments.

The only shortfall that I have noticed that the mobile app needs improvements however the web version of the platform has all options available.

It's simple and easy to use. The explanations are clear. There may be administrative difficulties due to country-specific regulations. But the support is there in case of difficulty. I unreservedly recommend it.

Setting up the service is very easy. The instructions are clear. Implementation is quick. The price is very attractive.

I had to join the support because of an administrative problem. They were very effective

What sets Sonetel apart is their attention to detail and willingness to go above and beyond to ensure customer satisfaction. I would highly recommend them to anyone looking for dependable and efficient services.

Sonetel has exceeded all my expectations with their outstanding service and reliable solutions. From the very first interaction, their team was professional, attentive, and genuinely committed to meeting my needs. The quality of their services is top-notch, and everything works seamlessly without any hiccups.

Lack of service in Swedish, would love that feature

I'm happy with that service!
I will for sure recommend it as it can be a crucial service in some cases and especially when you just want to use occasionally a foreign phone number.
Again, great support!

I needed a US mobile phone number and got it in no time for an affordable price.
Support was pretty efficient and I could validate my account quickly.

The application is sometimes slow but that's okay as I do not spend so much time on it.

Great experience working with the customer service team but the website itself could use some improvement

- Quick customer service response

- Website can be glitchy
- Phone number verification was done a via a phone call that cut off mid call
- Website continually told me I didn't have internet service but it was an issue with Sonetel website

We turned to Sonatel expecting efficient support for our international operations—something completely normal in the digital age. Unfortunately, the experience has been deeply disappointing.

They insisted on verifying a phone number we use exclusively to receive messages via connected apps, not for voice calls. Despite explaining that this is our internal procedure, they attempted to override it by forcing us to answer a verification call. This method is not only outdated, but also useless, since anyone could answer the call, defeating its intended purpose.

When we expressed our disagreement, the customer service team responded with coercive and unprofessional behavior, even denying us access to any kind of complaints or escalation channel. Instead of offering solutions, we were met with rigid, dismissive, and empathy-lacking responses, which is unacceptable for a company claiming to provide international communication services.

These types of practices wear customers down. Where is the respect for the user, or even basic common sense? Worst of all, it felt like there was no way to be heard within the organization.

I share this review as both a reflection and a call to Sonatel’s management:
It’s time to review your procedures, properly train your staff, and take customer experience seriously.
Hopefully, more alternatives will emerge so we’re not forced to rely on companies that operate without transparency or accountability.

Completely destroyed by such a terrible customer experience that lacked empathy, solutions, and respect.

Inefficient support for international operations.

Forced phone call verification, despite number being used only for app-based messaging.

Disregard for the client’s internal procedures.

Outdated and ineffective verification method (anyone can answer the call).

Coercive and unprofessional behavior from customer service.

No access to complaint or escalation channels.

Lack of real solutions or empathetic interaction.

Customers feel unheard and dismissed by the organization.

Poor transparency and lack of accountability in service delivery.

Call forwarding option is working excellently! Kudos to the customer support team who helped me in setting up the services.

Call forwarding option is working excellently! Kudos to the customer support team who helped me in setting up the services.

Cannot be used as a WhatsApp number but thats fine.

We have been using Sonetel for about five years for doyuk.de and doyuk.uk, and we are very satisfied. The service is highly reliable, and we fully recommend it.

Sonetel provides very good customer support and high-quality phone calls.

A big thank you to all the team members!

Sonetel provides very good customer support and high-quality phone calls. The interface is easy to use

We do not have any negative comments on Sonetel. Thanks.

Sonetel services tick all the boxes for us. I would give it 10/10. Great features, some we haven’t even explored yet, such as having the ability to transfer calls among our team and having multiple numbers from other countries.

We’re based in New Zealand and need to port our US number from Skype (that is to be shutdown). We explored several options and were glad we settled with Sonetel. From the outset, our enquiries were responded to promptly and professionally by Vasundhara, their support engineer. We are really impressed by the service and how smooth the entire process is. Every call is recorded in our account on the web and on the app. Text is delivered via emails. Simply brilliant!!

The IOS app has some minor issues, but I am sure their engineers will soon iron out.

The few calls I've been able to make are difficult to hear. In fact, some calls are cut off after a few seconds, and I have to call back, charging twice. The charge, in my case, is 0.01 CTS per minute, but it always shows double. I think if they solve the problem of being able to answer through the apps, it would be a good option.

The attention of support people via email, although they do not always answer what you ask. They say that no can't warranty the answer through the apps in international calls. This is the main idea of a voip number

You're selling a product that doesn't do what you claim. On several of your websites, you offer free call answering via apps, and that doesn't work. You want to transfer the call to your local number, charging extra per minute, which can be very, very expensive. I insist: don't offer anything you don't deliver.

My overall experience with Sonetel has been excellent. The service is efficient, trustworthy, and backed by a great support team. It has made communication easier and more effective for my business, and I can confidently recommend it to others.

Sonetel provides a very professional and reliable service. The platform is easy to use, and the support team is always responsive, helpful, and knowledgeable. I especially value the clear setup process and the smooth functionality, which makes it simple to manage communication needs.

No major drawbacks so far. Some features could benefit from more detailed documentation, but overall the service works very well.

Product offered are ok, can be made good with the addition of features and convenience of usability on different platforms.

Customer Service.
Flexibility of choosing the numbers.
Information on the website.
Able to choose different payment option.

Difficulty in using the app, integration of services to third party software.

My experience using Sonetel number while in US or travelling outside to receive voice call or text messages is very good. Also my interaction with Vasudhara has been really pleasant.

Vasundhara was very helpful in enabling me to make the required payment to Sonetel to continue to keep my US number active.
The US number is helpful for me to stay connected, specifically getting SMS.

I am very happy with the service and cannot think of any Cons.

Very pleased. SMS and calls where transmitted ok to my cell phone trough the application. Help Desk responses were quick and efficient.

it works! Thats a well beginning. SMS and calls where transmitted ok to my cell phone trough the application. Help Desk responses were quick and efficient. Very pleased.

That SMS couldn't be received or viewed in the home page.