Sonetel Reviews

What sets Sonetel apart is their attention to detail and willingness to go above and beyond to ensure customer satisfaction. I would highly recommend them to anyone looking for dependable and efficient services.

Sonetel has exceeded all my expectations with their outstanding service and reliable solutions. From the very first interaction, their team was professional, attentive, and genuinely committed to meeting my needs. The quality of their services is top-notch, and everything works seamlessly without any hiccups.

Lack of service in Swedish, would love that feature

I'm happy with that service!
I will for sure recommend it as it can be a crucial service in some cases and especially when you just want to use occasionally a foreign phone number.
Again, great support!

I needed a US mobile phone number and got it in no time for an affordable price.
Support was pretty efficient and I could validate my account quickly.

The application is sometimes slow but that's okay as I do not spend so much time on it.

Great experience working with the customer service team but the website itself could use some improvement

- Quick customer service response

- Website can be glitchy
- Phone number verification was done a via a phone call that cut off mid call
- Website continually told me I didn't have internet service but it was an issue with Sonetel website

We turned to Sonatel expecting efficient support for our international operations—something completely normal in the digital age. Unfortunately, the experience has been deeply disappointing.

They insisted on verifying a phone number we use exclusively to receive messages via connected apps, not for voice calls. Despite explaining that this is our internal procedure, they attempted to override it by forcing us to answer a verification call. This method is not only outdated, but also useless, since anyone could answer the call, defeating its intended purpose.

When we expressed our disagreement, the customer service team responded with coercive and unprofessional behavior, even denying us access to any kind of complaints or escalation channel. Instead of offering solutions, we were met with rigid, dismissive, and empathy-lacking responses, which is unacceptable for a company claiming to provide international communication services.

These types of practices wear customers down. Where is the respect for the user, or even basic common sense? Worst of all, it felt like there was no way to be heard within the organization.

I share this review as both a reflection and a call to Sonatel’s management:
It’s time to review your procedures, properly train your staff, and take customer experience seriously.
Hopefully, more alternatives will emerge so we’re not forced to rely on companies that operate without transparency or accountability.

Completely destroyed by such a terrible customer experience that lacked empathy, solutions, and respect.

Inefficient support for international operations.

Forced phone call verification, despite number being used only for app-based messaging.

Disregard for the client’s internal procedures.

Outdated and ineffective verification method (anyone can answer the call).

Coercive and unprofessional behavior from customer service.

No access to complaint or escalation channels.

Lack of real solutions or empathetic interaction.

Customers feel unheard and dismissed by the organization.

Poor transparency and lack of accountability in service delivery.

Call forwarding option is working excellently! Kudos to the customer support team who helped me in setting up the services.

Call forwarding option is working excellently! Kudos to the customer support team who helped me in setting up the services.

Cannot be used as a WhatsApp number but thats fine.

We have been using Sonetel for about five years for doyuk.de and doyuk.uk, and we are very satisfied. The service is highly reliable, and we fully recommend it.

Sonetel provides very good customer support and high-quality phone calls.

A big thank you to all the team members!

Sonetel provides very good customer support and high-quality phone calls. The interface is easy to use

We do not have any negative comments on Sonetel. Thanks.

Sonetel services tick all the boxes for us. I would give it 10/10. Great features, some we haven’t even explored yet, such as having the ability to transfer calls among our team and having multiple numbers from other countries.

We’re based in New Zealand and need to port our US number from Skype (that is to be shutdown). We explored several options and were glad we settled with Sonetel. From the outset, our enquiries were responded to promptly and professionally by Vasundhara, their support engineer. We are really impressed by the service and how smooth the entire process is. Every call is recorded in our account on the web and on the app. Text is delivered via emails. Simply brilliant!!

The IOS app has some minor issues, but I am sure their engineers will soon iron out.

The few calls I've been able to make are difficult to hear. In fact, some calls are cut off after a few seconds, and I have to call back, charging twice. The charge, in my case, is 0.01 CTS per minute, but it always shows double. I think if they solve the problem of being able to answer through the apps, it would be a good option.

The attention of support people via email, although they do not always answer what you ask. They say that no can't warranty the answer through the apps in international calls. This is the main idea of a voip number

You're selling a product that doesn't do what you claim. On several of your websites, you offer free call answering via apps, and that doesn't work. You want to transfer the call to your local number, charging extra per minute, which can be very, very expensive. I insist: don't offer anything you don't deliver.

My overall experience with Sonetel has been excellent. The service is efficient, trustworthy, and backed by a great support team. It has made communication easier and more effective for my business, and I can confidently recommend it to others.

Sonetel provides a very professional and reliable service. The platform is easy to use, and the support team is always responsive, helpful, and knowledgeable. I especially value the clear setup process and the smooth functionality, which makes it simple to manage communication needs.

No major drawbacks so far. Some features could benefit from more detailed documentation, but overall the service works very well.

Product offered are ok, can be made good with the addition of features and convenience of usability on different platforms.

Customer Service.
Flexibility of choosing the numbers.
Information on the website.
Able to choose different payment option.

Difficulty in using the app, integration of services to third party software.

My experience using Sonetel number while in US or travelling outside to receive voice call or text messages is very good. Also my interaction with Vasudhara has been really pleasant.

Vasundhara was very helpful in enabling me to make the required payment to Sonetel to continue to keep my US number active.
The US number is helpful for me to stay connected, specifically getting SMS.

I am very happy with the service and cannot think of any Cons.

Very pleased. SMS and calls where transmitted ok to my cell phone trough the application. Help Desk responses were quick and efficient.

it works! Thats a well beginning. SMS and calls where transmitted ok to my cell phone trough the application. Help Desk responses were quick and efficient. Very pleased.

That SMS couldn't be received or viewed in the home page.

I really like Sonetel and recommend it highly to all that are looking for a safe and secure way to connect with customers or potential customers.

Yo to date I have not had any issues with Sonetel and the Support Team (Kudos) great support but most of all issue resolution in a timely manner.

I like that is it very user friendly and always connects the calls, I don't experience any outages when using Sonetel. I also like that it has a large amount of caller IDs available for USA and that you can forward the calls to your personal cell phone or voicemail.
That is very helpful to ensure customer we are a legit company.

I would like to have an auto dialer available on Sonetel, you already have the caller IDs that we can use. Voicemail and other great features. Why not have it all?
Sonetel your one stop shop for all your communicational needs.

It is a good experience.
Sonetel help me to start my business in what we know communication. Before Sonetel I had a problem to communicate with my client, but now I am communicating with them easily.

I liked their availability to help their clients.
They always be here to support the client. And their Platform is easy to use.

Thank you Sonetel for helping me in my business.

Nothing

Affordable pricing, good VoIP quality, and helpful features. Great for small businesses.. I have so far enjoyed using it.

Pricing is okay
The app is supported on web and android
The UI can be more intuitive
Good VOIP Quality
Good for small agency

The UI can be more intuitive
Can include debit card as a payment option.

1. Easy to Handle For Calling
2. Need to change the Payment Methods for India Country's
3. I like Very much of Product
4. Need to change the UI and Admin Restrictions

1. Numbers cost is very low compared with the other providers
2.Easily understanding Application
3.Available Mobile Application Also

1. Responses from support team
2. Payment Methods
3. Calls Report

for casual use i can see it as good, but i try running business and its really frustrating, but overall ok

It easy to set up compared to others ones, it has fair prices, and offers caller id in premium package

App and website really buggy cant refill cant check the balance, or anything for that matter

We had about 4 to 5 contacts with the Sonetel service desk since the last years: always helped with professional excellence.

It look like .... they know you : The personal approach gives a "customer feeling "

The service desk provided the perfect information at first glance; whilst they understood the issue immediately.

The are NO cons or questions raised : straightforward solution, Right to the point.

My overall experience with Sonetel has been excellent. It solved the problem of managing business calls across countries at a fraction of the cost of traditional solutions. Once you get past the initial learning curve, it becomes a very reliable and flexible tool for any small business or freelancer looking to appear local in multiple markets.

Sonetel makes international communication simple and cost-effective. I especially like how easy it is to set up numbers in different countries and start receiving calls without needing complicated hardware. The call quality has been consistently clear, and the mobile app makes it convenient to stay connected while traveling or working remotely. Pricing is very competitive compared to alternatives.

The interface can feel a little outdated at times, and the first setup takes some patience to fully understand. Customer support is helpful, but response times could be faster.

Helped me setup my virtual number and pointed it quickly to solve my problem in a short amount of time and fixed my issues with payments as well. It was a good experience compared to other companies I have tried.

Helped me setup my virtual number and pointed it quickly to solve my problem in a short amount of time and fixed my issues with payments as well.

I had no problems with setting up my number once I contacted their support.