Sonetel Verified Customer Reviews (2026)

I am happy that this app helps me to turn over the business to international level by providing international numbers which makes my work ease anywhere.

The support which the team provides in any queries I have
This app makes my business grow with world wide connections with customers.

I have no problem with this app with excellent team to provide solution at any time.

Personal service, call quality is good, I would recommend others to use, I liked having the free option to start with.

Personal service, call quality is good, I would recommend others to use, I liked having the free option to start with.

Everything works great, I liked everything, I have nothing to expand on.

Very good.

Good and easy setup to configure Virtual number, it was realy helpful in job search and lot of other work.l

Did not found any, i would definitely recommend this to someone looking for job search and facing difficulty getting local number.

- Quick response even via email
- Good service and stable
- Better price than others such as CallHippo

- Quick response even via email
- Good service and stable
- Better price than others such as CallHippo

No chat, just email support. It would be better if you guys could support us through WhatsApp.

Overall it's a very nice product. I will recommend for anyone looking into getting a virtual phone number.

Their pricing is competitively reasonable and Sonetel is easy to setup with little or no knowledge of IT.

Little delay in response from support probably due to a lot of ticket been attended to concurrently.

Overall a good experience with the services so far. Definitely recommended for virtual numbers for self or for business.

Ease of availability and good for single user and also for business as well.

Customer service experience was good so far.

The user experience on website is better but the mobile apps are little unfriendly when it comes to navigating to certain features. it would be good if they can be embedded in the mobile apps as well.

The overall experience is that it was easy to set things up with the needed features and the pricing that I found appropriate.

I looked at many competitors before choosing Sonetel based on:
- the different plans and their progressivity
- the ability to do quick tests of the features I needed
- the friendliness of the UI to form out the team, the different numbers needed and the administration flexibility provided by the service
- the fair value of the pricing
- the interaction of the support

None so far. I have just started using the service and everything has worked as expected.

I came across this company by chance, because I was looking for a virtual mobile number. While surfing the internet I clicked on their concept. I first created an account as a test and everything went smoothly. The internet is full of these services that are disappointing. But Sonetel is the big difference here and is not expensive. 5 stars easily earned. Happy New Year and keep up the good work.

Fast and clear service.
Cheap solution.
Not too much administrative redundancy.
High quality value.
Friendly and prompt customer service.
etc...

If you don't experience any disadvantages or negatives, it is impossible to add them, hence this text with appreciation.

So far satisfied with services. Attentive, professional and friendly staff available and get back to you through voice call or emails very quick.

Attentive, professional and friendly staff available and get back to you through voice call or emails very quick.

Probably improving the app’s features, such as call listing editor, blockage etc…

I found it in a Google Search a year ago and I have been using since. It allows me respond phone calls when travel and working abroad.

It is a very helpful service when traveling abroad , it is secure and offer the customer service responds quickly.

The do what they offer nothing more nothing less.

Overall, I am very pleased with the service that Sonetel has provided me. I just wish that my Colombia number would be less expensive but that is fine.

The representative was very professional, and with ease was able to resolve my concerns. The representative is always open to giving me multiple options for my ease in working my business.

Every time not only in this case, we always have to send multiple emails before we are contacted back and most likely it’s because Sonetel does not work on weekends, which is acceptable.

Excellent product and service just that the app needs to have more details as much as the desktop.

The app is super easy to use and i really loved it. For businesses this is the best I've come across.

I would recommend the app to have more details.

Everything works perfectly, no hidden charges or conditions.

Support is extremely efficient, takes them less than 10 minutes.

N/A.

Excellent service.
Excellent Customer Support Service.
You're able to port your existing USA number.
You're able to use WhatsApp.
Fair price.
That's all you need, 100% recommended.

I have some very specific requirements and was looking for a while for a reliable option until i found Sonetel.
It's absolutely great, you can port your existing USA number and make use of it even in WhatsApp (these two features combined was my no brainer decision)

So far, there's nothing i can consider as a con.
Only thing that worth to mention is that porting your existing number can take some time and effort (but not because of Sonetel but because of your existing carrier), in my case it took me like 3 weeks but because carrier was not providing the right information to accomplish the porting process but Sonetel's support team was always there to guide me and help me out during this process, Vikas you rocks!

Generally speaking, the system is really good, it's nice to get my voicemails in the email etc.
If anyone asks me i would definitely advise Sonetel.

Any time there is a problem, they get back to me very soon and take care of it right away.

It is really a pleasure to use their services.

And the prices are also very reasonable!

My line just stopped working without notice, i would have liked to be notified that my balance ran out, before people got stuck trying to call me.

It has been a good experience and the customer support has been very helpful the entire time, if a little slow to respond as they are not in my country/time zone.

I like that I seem to be in the country the number is associated with. This has helped me when I do not want the company I am involved with to know I am not in their country. People can call and text me with a local number and they don't pay for an international call/text and I only pay .02c per minute to receive the call, which is very inexpensive and I pay nothing to receive texts (which come to my email).

The monthly cost is very reasonable, $2.99 US.

I would like the texts to go to my phone rather than email.

Overall experience is very satisfying.

How easy to get a new number.
Excellent customer service.
Big range of numbers.

Can’t tell what line is being called if you have multiple linked to same number.

Not used it yet, but the interface looks simple. easy to use. the price is okay comparing to others, the quality I don't test yet need verify everything.. it's not easy at beginning.

Not used it yet, but the interface looks simple. easy to use. the price is okay comparing to others, the quality I don't test yet.

Need verify everything.. it's not easy at beginning.

So, have been using Sonetel since 3 years, it's very convenient, i mainly use it to guard my privacy, and use it for having a few extra numbers which always come handy, very happy with their service!

Conveniently priced.
Fast and gets the job done.
Can Add world wide numbers fast.
Worldwide numbers available.

No cons, i can think of except some times the sms come a bit late!

I searched a lot to buy a phone number online where I can receive SMS and make calls. Sincerely, I had a bad experience with a lot of services. Until I found SONETEL, I chatted with their support team, I confirmed that I can use their service without any restriction. So I signed up easily, then I confirmed my identity and billing address in the same day. Finally, II bought my favorite phone number and still use it for my business. thank you SONETEL. Your are the best.

Ease sign up.
Ease to use.
Available support team with the good assistance.
Affordable prices.
Free chat for your website.
Receive Chat notifications on your email.
Unlimited phone numbers purchase, anywhere in the glob.
Receive SMS on your email.
Nice mobile app with the best accessibility.

Need to confirm your identity with ID document.
Need to confirm your belling address with a real invoice.