Sonetel Reviews

Whenever i have an issue they will be with me until i find the right solution and then they fix my problem and go.

They are professional and great in helping each and everyone as their needs. 

They solve my issues.

As of now i have no bad experience with this company.

It was very easy to set up, amazing User interface, their overall pricing system is competitive, cheaper and preferable to other platforms.
lastly their customer support is quick, problem-solving, friendly and empathetic.
i would definitely be using them till the foreseeable future.

Easy to set up.
Amazing User interface.
Cheap and competitive pricing system.
New interesting features.
Great customer support.

So far been using them for over a month now , and so no problems.
Maybe after a year I'll do a full review and update if there are any cons to using the platform.

I would recommend it to those who are looking for local numbers in different countries across the world.

We needed a service where we can just get a local number in a country and forward it to an existing number in another country, without the need of a PBX. So this service is offered by Sonetel and they have a good customer support. Quick to respond and fix issues.

The only con I have is the payment option. If there would be a possibility to purchase credit without linking the card it would be nice.

In total, the services provided by the user are noteworthy and I believe the facility will solve my purpose.

I have been overwhelmed after using the services as it is user friendly and hassle free. The AI customer support is worth to mention.

Webpage can be made more attractive by adding colour combinations.

I have enjoyed every bit of Sonetel. I tried signing up for an Australian number on several platforms and they made it so difficult, Sonetel made it very easy and the onboarding process smooth.

I like that I can make calls easily at an affordable rate with Sonetel.

The support is also very great, they are quick to respond and always help to solve issues. I had the most amazing onboarding experience.

I can’t send text messages with the phone number which is very limiting.

I recommend you to make a video tutorial on YouTube, and leave a channel link on the site. It is cheaper than hire agents for live chat.

- Fast service
The Sonetel provide phone number with less than 8 hours. It is very comfortable. Nowadays speed is very important to make a business. I have used other services before, but they provide phone number with delay 1-2 days.

- Verification process
Verification is easy to pass, even more when I needed a new phone number I was able to get it without additional verification.

- SMS/call
Good connection + SMS were delivered very fast.

Start
It is a bit difficult on the start. I haven't seen tutorial how to get SMS from services or friends.

Support
There is no live chat support. Sometimes I need to wait 12-24h for reply.

Still to be determined.

I await eagerly to seethe power of this application so i can offer a better review.

It appeared simple to setup on the surface.
Not really much to say as it has served no purpose to date.

Lack of direction to actually get the service up and running, and its eaten a week of my rental time with no usage.

It would be helpful to see some kind of banner when you login once you have no remaining funds on the account and need to reload. I didn’t figure it out until someone tried to phone me and the call didn’t connect.

I received a call the next business day to help troubleshoot my issue as well as email follow up which I appreciated.

I don’t find the website to be very intuitive.

If you need a land number, the first choice is Sonetel.
They are famous and honest.
Provide land numbers worldwide.

Access to various landline phone numbers around the world.
Easy to use.
Pricing.
Support.
A famous company.

ID requirement, slow process.
I would appreciate it if it becomes easier.

Good experience.

Prompt and accurate response, request for call back was fulfilled within 2 days, service caller was offering deep satisfaction of my needs of resolving the payment issues.

Customer care number is not toll free for overseas clients, call back time of 2 days is still long.

Sonetel has proven to be a reliable and cost-effective communication solution for our business. The features, affordability, and excellent call quality make it a top choice for startups and small businesses. The global reach of Sonetel has allowed us to foreign phone numbers at a local cost.

Cost-Efficient: The affordability of Sonetel's services is a major plus, especially for small businesses and startups. The competitive pricing ensures you get value for your money.

Call Quality: Crystal-clear voice quality ensures that business calls are professional and reliable, without any disruptions or static.

International Reach: Sonetel's global reach is a standout feature, allowing businesses to connect with customers.

User interface- this can be improved with simple solutions for phone number, recharge etc.

I've been using Sonetel since they came out and just a great business with great features and value.

Perfect for any virtual presence required.

Sonetel is a easy to use but most importantly fantastic value for any individual or business looking to make an online presence of their business.

You can forward calls from any country to your mobile and show either the incoming number or your "external" number so you know that this call is coming from one of your owned numbers.

None - I can easily say the only con is the compliance with local governments which requires paper work (but Sonetel makes this process seamless).

Very satisfied. I experienced prompt service with startup when I experienced some initial difficulties that proved to stem from a foreign mobile network.

Prompt service with startup when I experienced some initial difficulties that proved to stem from a foreign mobile network.

None to date, and I do not anticipate any problems as my needs are quite simple.

Good value for money. I recommend it if you have foreign business partners and want to communicate with them online.

- possibility to buy phone numbers from several countries
- messaging facility
- communication is easily traceable
- helpful video tutorials
- affordable prices

- the user interface requires learning time
- sometimes the page lags

This service is very clear when your make call.
Professional customer service.
Excellent in Overall.

I so much love your customer service team, quick in response and professional. This is best service I have ever come across.

I love your charges, very cheap and affordable.
Tested and Reliable.

The experience has been great so far. However, there is room for improvement concerning the delay when verifying an address when a mail is not sent.

Sonetel provides quick responses to escalated issues, good technical support and also quick number activation.

Delay in address verification until a mail is sent.

Very good experience in regular basis and very much satisfied with their services and support system.

Very easy to use.
Call comes on multiple devices together.
Cheap rates.
Good customer support system.

Application design can go better but am actually enjoying the services.

Great value with affordable prices and good quality service.

Quick set up and ready to go service. Good quality and fast response to any requests/issues.

Mobile app sometimes glitches but still does the job.

Super happy with the service. Worth the subscription for sure! They are very safe and secure as they verify everything, even your account, which helps prevent fraud.

Customer service is top notch! Kudos to their customer success team for being to responsive and helpful. They’ve made everything smooth sailing. Cannot recommend it enough!

Nothing, all positives to be honest! I don’t have much to complain because the software is easy to use, and customer service is super helpful with questions.

I just renewed my subscription and I am happy with the product and the services. The website is easy to use and when encountering difficulties the client service was effective.

The price is good, the service is good and effective and it works. I just renewed my subscription for another term.

Once there was a problem with one of their suppliers and I had to reroute, but it was a one off in eight years, it was manageable and they helped me though until it was resolved.