Sonetel Reviews

Sonetel has been an essential service for all companies, I am happy with the results obtained so far, I consider that the general experience within this platform has been regular, since it is the platform you need to use the call notification system, you also need improve to make it striking and extend the limits, since it currently has many limits when it comes to the duration of a call. Sonetel has been an essential platform to be able to communicate with clients in a broad way, since we constantly receive requests from our company to contact us about the real estate services we offer, therefore, this platform has been key to be able to call all our clients. , send them messages immediately, and it has also served to have a stable call with other clients, we have really liked this service, the stability that it has offered us in all calls has been incredible, in addition, I have loved the monitoring service , since I can control all the calls that customers make and that our agents are answering at any specific time. In addition, it is also important to highlight the database system manager that this application has, which is capable of recording a call history, registering contacts automatically with the CRM connection and marketing connection.

Sonetel has been an essential service for our entire company, mainly because the platform has helped us to communicate internationally with each of our customers. This is a fairly easy-to-use and very agile telephone service. The things I liked about this service were:

1- I really loved the stability of all the calls that I made within this platform, this stability helped a lot so that I could communicate with all my clients in a fluid way, in addition, the stability helped me to be able to interact with the client without any type of of interruption, achieving that each call could last several minutes without any type of problem.

2- I also liked that this platform allows me to have a list of immediate contacts with each one of the clients, in addition, it is perfectly synchronized and also integrates with advertising campaign services and also with the sales service, therefore, each Every time we have a negotiation request in another CRM system or we have contact information from a client during an advertising campaign, this platform will be able to collect that Contact data and register it within this platform, so that we can contact the client in a simple way. .

3- Another of the things that I liked about this platform is that it allows me to make calls simultaneously with collaboration in a work team, that means that the agents in charge of my company will be able to communicate with any client by calling within this application Simultaneously, I can execute calls while they are also in a call with a client.

4- I loved the way the platform allows me to monitor each call that is being made within my company, this platform is fully connected, therefore, every time an employee initiates a new call with a client, I can visualize the interaction they have, I can listen to that call and I can also monitor the duration of each call.

One of the main negative characteristics that this platform has are:

1- The free version has a limited duration for each of the calls you make, therefore, this free version is not so striking and it is not very beneficial either, since every time you try to communicate with a client, the interrupted call from immediately due to the current call duration limit.

2- There is no type of service to be able to confirm that a client has read one of the messages that we have sent through this platform, there is currently a service that allows you to be notified when the client has received the message, however, it does not we can see with that attitude when that client opened that message, therefore, this function is very important for us to know the status of the message we have sent.

3- Another of the negative things about notification of calls does not work correctly, which causes us to receive calls and we do not realize it, for which I recommend that this application be used at all times within the computer, that it never works in the background, so you can keep an eye on each of the calls you receive regardless of whether the notification system is working or not.

✓ Best company ever. You don't get an headache looking at the website, it's just simple, clean, just what you need.

✓ - easy SIP format, no domain needed, an IP is good enough ! :-) so handy;
✓ - friendly clear Roman Empire support from India/USA;
✓ - Voicemail is RECORDING already BEFORE the beep/talking, super handy;
✓ - no strange SIP ports, just the regular ones, good for firewall config;
✓ - works with YEALINK phones !
✓ - VERY FAST SUPPORT ! super important and super cool, amazing;
✓ - Loads of phone numbers, easy choosing and CHEAP when you are not sure yet to keep a number;
✓ - no hassle for a refund on a number, people are relaxed;
✓ - very solution focussed, not sales focussed, so no typical USA sales overkill;
✓ - no running costs if you don't use Sonetel for a while, it simply stops, the numbers you lose, but no weird contracts and overkill, and you can add again money months later, and just continue, no account disabling or penetrating sales emails;
✓ - chillest company on the planet

✓ - no Manhattan NY 212 number
✓ - Android Apps (classic and modern) might need a new version 3

Highly recommend so far! If the customer support stays like this, then I will continue to use this service for a long time!

Sonetel's service has been awesome so far. They answer emails usually within one business detail, and call me if they need to resolve something over the phone.

I had some small issues forwarding my calls to my local phone (my fault), so they helped me fix all of that. Super happy with the support!

Not really, sometimes the update has tiny bugs, but nothing super major.

Perfect experience, the price and service are great.
I use the service in order to have an American phone number and it works great for me.

Excellent service, very quick to solve my issue. I have contacted Sonetel by email and they immediately solved the problem.

Sometimes you cannot hear well the other but most of the time it's perfect.
I would love to be able to receive SMS to this number.

Excellent and trouble-free provider of SIP services. Have used Sonetel for many years now, and it is super easy to be traveling and still maintain the same phone number wherever I am.

Super support, excellent value for money, trouble-free service over many years! Highly recommended, and would not hesitate to purchase again!

Not much. Maybe could use some more detailed manuals for how to configure physical SIP modems, but not a major problem.

Good VoIP services, 1st of its kind when started, good coverage on number availability in market.
Thanks.

Application and services are unique and one of the kind started by Sonetel, Good VoIP application.

Not cost effective compare to other services, customer portal needs to be optimised for its working on all features to be made more user friendly in terms of adding and updating users and new phone numbers

This fantastic organization allows me to have a Canadian phone without living there. Another important reason is that you connect people worldwide.

I like that you work so fast; I can receive a call from other places; this allows people to have phone calls from everywhere only paying a few dollars.

Some corporative phone numbers do not work; this is probably because some companies do not allow you.

I use it has a second number for my business and it’s been very helpful, I always have the features of having a voicemail for my customers to leave a message.

I’ve been with Sonetel for about 2 years, always amazing service and very helpful. I call customer service and he helped guide me to how I use and pay for the service.

No complaints, if I have a problem I just call customer service and they are very helpful

Very good, punctual, and precise.

How promptly the response came.
How clearly the situation was explained that I needed to remedy.

The instructions but the explanation along with email clarified it.

Very simple and straightforward process and the service works! The number works and the calls are directed to the right contacts within the company.

Quick and easy to setup and great customer support. Highly recommended for anyone looking for a virtual number in Europe.

No complaints. The process to get up and running was easy.

Overall I would recommend this product due to it being easy to set up, user friendly and the customer service is really good.

Set up was easy and worked like a charm. I was able to set up an International number and was getting calls to my local phone.

Nothing I can think of yet as the service is working well so far.

Overall awesome experience with Sonetel.

Best service and quick response from customer service. Products are the best. Sonetel is the best in all aspects including best customer service, best product and price range. Overall, I am satisfied with Sonetel.

As such no cons. Overall it was the best experience.

Great product and service. I did not face any issue throughout my association so far and customer support team is prompt and really work to resolve any query or concern you may have.... extremely happy i used them instead of anyone else.

- Ease of sign-up
- Ease of use
- Extremely friendly UI
- Great connectivity
- Amazing customer support team

Though from service point of view things have been excellent, the only thing i missed a little is that the live support is not available 24/7. Other than that everything is great.

Overall I am happy with the use of the Sonetel solution for my very small company. I can have customers calling me in their own geos for a price I can afford. Give it a try!

It's very easy to sign in, create teams and configure calls the way you want. Cross team functionality is easy, the mobile application is user-friendly. Once the configuration is complete, incoming calls are routed properly to the team members according to the defined rules.

Getting a dial-in number verified can take time (plan for a few days) depending on your country verification requirements, but the Sonetel Support Team was really responsive & helpful. The administration of the company cannot happen in the mobile app, it sends you to a web browser page. Nothing major, nor super annoying, I can live with it.

Fast, reliable, simple service with fair price and nice support. Overall, my experience with it has been very positive!

The service is very quick to setup thanks to a simple, minimalistic dashboard. It took less than a week between signing the service and having a working number on my mobile. The chat feature on the website was super easy to configure as well. Prices are according to the market.

Up to this point, honestly there are no complaints about this service.

Overall it’s been fantastic, the GUI is super easy to use and the support team have been very responsive/eager to assist when needed. Also the degree of automation means getting what you need ASAP is achievable as you’re not waiting on people to manually process your requests.

We really liked how easy setup was, including that we got two free numbers to get us started straight away without having to wait for funds to clear etc.

The only downside we’ve experienced has been that if paying by credit card you need to have a cellphone registered to the card to authorise the transaction, and as a business paying with a company credit card this isn’t something we were Ybor to set up so had to setup and use a PayPal account and pay using that.

I use Sonetel almost 10 years now with my ip phone, we have a Mexican number to stay in contact with family. It is the easiest and cheapest company we could find and in case of problems there is always a fast response.

Fast response on my question about a financial problem, answer and solved within one day as always!

Nothing to complain about, fast and accurate response.

My company has been using Sonetel for a while, mainly for the purpose of call forwarding. From what I have heard it is an affordable and useful service for us.

Vikas from the Support Team was helpful in solving my problem and arranging a call at a time that suited me.

Myself and my colleagues struggled to navigate the website to solve the issue (changing our account settings) ourselves, and had to contact support.

Overall a great product and great support!
I have been using Sonetel for many years and have never had a problem with either their products or support.

What I liked was:
the price compared with others
the quality of service - always there to help
uptime - never had a problem

The Android app could be more comprehensive - apart from that totally satisfied.

Great app overall. I haven't seen a strong con till now. The UI/UX is great. It does the job. Better than its competitors. Must download.

I downloaded the app because I needed a Singapore number quickly and they had a revert time of less than 1 day. By the end of day 2 I had my number!

For Singapore number, I haven't been able to set up my WhatsApp number.