Sonetel Reviews

Awesome experience, awesome product. I need an UK number for my business and Sonetel is the ideal solution.

I needed assistance in regard to a number I chose. The support team is wonderful and eager to respond to enquires. I am happy to be a Sonetel customer.

There is no minus in regard to the service, and there is no minus in regard to the support I needed.

Sonetel is still my choice after 2+ years. It just works and has the extra features I need, that I can't easily find on other platforms. I only wish they invest more in improving their web app's UI!

- Pricing is reasonable. I could say it's been one of the cheapest I could ever find with the features I need so far.
- Voicemail works great! You can upload a greeting message and it instantly plays without any Sonetel branding as other telecom companies do, and it sends the recordings straight to your email inbox (which in turn you could forward to a VA or some SaaS for transcription). I used it along with an app to send any unknown number straight to the voicemail, and it worked like a charm.
- Never had any issues with sound quality and call connection stability
- Can't say that the web app is excellent, but when compared to some other companies out there, can't say it's bad either

- I wish the verification stop could be faster! But 1 business day on average sounds reasonable if you consider they need to verify addresses and IDs from several countries
- The web app's UI navigation can definitely be improved. It's not ugly or outdated, but I often get lost there even with just a small set of features!
- Pricing can be confusing

Simple, fast, and easy telecom solutions for any business, customer support is on point and always respond fast.

Easy to set up and fast, would recommend this to any business that need a flexible and reliable telecom solution.

The design in the admin panel is a little outdated but this does not compromise the experience.

Overall would recommend to users. Service is good. Call is good. Worth the money. Ease of use, clean UI.

Fast customer response and support, Clean & Modern UI, Good pricing, Call quality good, SMS feature support.

Locked my account due to suspicious activity for some reason.

So far I am really enjoying working with Sonetel. I find their platform easy to navigate & the training tutorials are very easy to follow.

1. Easy system to navigate & tutorials easy to follow to set up.
2. Very prompt customer service in less than a day reply & addressed my questions with clarity.
3. Great provider of international calling numbers across the globe

I do not have any cons at all and find the system very easy to use.

I use Sonetel for call forwarding and its just works create. and prices are very reasonable. It's an excellent product.

Easy to use, and quick setup in minutes.
Great features at a very low cost.
Excellent customer service.

I have not seen any so far. This software is just great.

For a start good experience. Can support my personal needs.
I would recommend some training on how to make outbound call.

Very easy and straights forward to open an account, when support needed it was easy and fast response.

Cant send SMS from non UK numbers to a UK number.

Excellent experience, as it is helping me getting an international phone number with super low investment.

I created an account to try. I liked that it was easy to use and free; the customer service was very helpful.

No cons at the moment, as all the issues I had were immediately solved by the customer service.

My experience is really very good. I would highly recommend to everyone to use this app.

It's easy to use. You can add multiple phone number to get calls. Even you can purchase outside country numbers.

I did not see the call history in the mobile app. They should work on it.

I took out a Sonetel subscription for its simplicity and practicality. I had already subscribed to an issue last year and I really appreciated it. the use is simple and allows you to receive calls no matter where you are. I highly recommend. it was a friend who recommended it to me.

I like how easy it is with Sonetel to be able to have a fixed telephone number on the cell phone, it allows you to travel and not have to have a fixed line with a subscription at home. moreover I find that it is not expensive at all to receive calls.

I find that the address validation time was quite slow, more than two days for me. so I had to wait for my number to be validated.

Specific to Sonetel - you get many different numbers to choose from. Some of their prices are the best and others are about average.

Call quality is decent to good. Easy to use. But their Twitter support is useless. You have to email them for help and with your questions.

Sonetel's rep Shazia responds almost straight away. She is kind, courteous, professional, and direct.

Not all reps are created equal and I wish more reps were like Sonetel's Shazia.

Our German company has been with Sonetel for over 3 years now. We never had a serious problem or downtime and any questions were always answered from their support to full satisfaction. We can 100% recommend them to every business which is doing sales outside from their own country.

- Easy setup
- Good features
- Awesome support
- Very good liability
- Numbers never down
- Chat-Widget

- sudden increase in pricing for call to Germany from $0.011 to $1.155 :c
(but the fantastic support of Sonetel "Aysha T." found a solution for us, which made the price go down again to approx. 1 cent/Euro cent per minute :)

I will definitely use it in the future and I will advise my friends.
A great solution for making calls over the cord.

Customer support is fast enough, quality communication during calls, different price plans are available.

The ability to make calls from the mobile application is missing.

Sonetel has been an essential service for all companies, I am happy with the results obtained so far, I consider that the general experience within this platform has been regular, since it is the platform you need to use the call notification system, you also need improve to make it striking and extend the limits, since it currently has many limits when it comes to the duration of a call. Sonetel has been an essential platform to be able to communicate with clients in a broad way, since we constantly receive requests from our company to contact us about the real estate services we offer, therefore, this platform has been key to be able to call all our clients. , send them messages immediately, and it has also served to have a stable call with other clients, we have really liked this service, the stability that it has offered us in all calls has been incredible, in addition, I have loved the monitoring service , since I can control all the calls that customers make and that our agents are answering at any specific time. In addition, it is also important to highlight the database system manager that this application has, which is capable of recording a call history, registering contacts automatically with the CRM connection and marketing connection.

Sonetel has been an essential service for our entire company, mainly because the platform has helped us to communicate internationally with each of our customers. This is a fairly easy-to-use and very agile telephone service. The things I liked about this service were:

1- I really loved the stability of all the calls that I made within this platform, this stability helped a lot so that I could communicate with all my clients in a fluid way, in addition, the stability helped me to be able to interact with the client without any type of of interruption, achieving that each call could last several minutes without any type of problem.

2- I also liked that this platform allows me to have a list of immediate contacts with each one of the clients, in addition, it is perfectly synchronized and also integrates with advertising campaign services and also with the sales service, therefore, each Every time we have a negotiation request in another CRM system or we have contact information from a client during an advertising campaign, this platform will be able to collect that Contact data and register it within this platform, so that we can contact the client in a simple way. .

3- Another of the things that I liked about this platform is that it allows me to make calls simultaneously with collaboration in a work team, that means that the agents in charge of my company will be able to communicate with any client by calling within this application Simultaneously, I can execute calls while they are also in a call with a client.

4- I loved the way the platform allows me to monitor each call that is being made within my company, this platform is fully connected, therefore, every time an employee initiates a new call with a client, I can visualize the interaction they have, I can listen to that call and I can also monitor the duration of each call.

One of the main negative characteristics that this platform has are:

1- The free version has a limited duration for each of the calls you make, therefore, this free version is not so striking and it is not very beneficial either, since every time you try to communicate with a client, the interrupted call from immediately due to the current call duration limit.

2- There is no type of service to be able to confirm that a client has read one of the messages that we have sent through this platform, there is currently a service that allows you to be notified when the client has received the message, however, it does not we can see with that attitude when that client opened that message, therefore, this function is very important for us to know the status of the message we have sent.

3- Another of the negative things about notification of calls does not work correctly, which causes us to receive calls and we do not realize it, for which I recommend that this application be used at all times within the computer, that it never works in the background, so you can keep an eye on each of the calls you receive regardless of whether the notification system is working or not.

✓ Best company ever. You don't get an headache looking at the website, it's just simple, clean, just what you need.

✓ - easy SIP format, no domain needed, an IP is good enough ! :-) so handy;
✓ - friendly clear Roman Empire support from India/USA;
✓ - Voicemail is RECORDING already BEFORE the beep/talking, super handy;
✓ - no strange SIP ports, just the regular ones, good for firewall config;
✓ - works with YEALINK phones !
✓ - VERY FAST SUPPORT ! super important and super cool, amazing;
✓ - Loads of phone numbers, easy choosing and CHEAP when you are not sure yet to keep a number;
✓ - no hassle for a refund on a number, people are relaxed;
✓ - very solution focussed, not sales focussed, so no typical USA sales overkill;
✓ - no running costs if you don't use Sonetel for a while, it simply stops, the numbers you lose, but no weird contracts and overkill, and you can add again money months later, and just continue, no account disabling or penetrating sales emails;
✓ - chillest company on the planet

✓ - no Manhattan NY 212 number
✓ - Android Apps (classic and modern) might need a new version 3

Highly recommend so far! If the customer support stays like this, then I will continue to use this service for a long time!

Sonetel's service has been awesome so far. They answer emails usually within one business detail, and call me if they need to resolve something over the phone.

I had some small issues forwarding my calls to my local phone (my fault), so they helped me fix all of that. Super happy with the support!

Not really, sometimes the update has tiny bugs, but nothing super major.

Perfect experience, the price and service are great.
I use the service in order to have an American phone number and it works great for me.

Excellent service, very quick to solve my issue. I have contacted Sonetel by email and they immediately solved the problem.

Sometimes you cannot hear well the other but most of the time it's perfect.
I would love to be able to receive SMS to this number.

Excellent and trouble-free provider of SIP services. Have used Sonetel for many years now, and it is super easy to be traveling and still maintain the same phone number wherever I am.

Super support, excellent value for money, trouble-free service over many years! Highly recommended, and would not hesitate to purchase again!

Not much. Maybe could use some more detailed manuals for how to configure physical SIP modems, but not a major problem.

Good VoIP services, 1st of its kind when started, good coverage on number availability in market.
Thanks.

Application and services are unique and one of the kind started by Sonetel, Good VoIP application.

Not cost effective compare to other services, customer portal needs to be optimised for its working on all features to be made more user friendly in terms of adding and updating users and new phone numbers

This fantastic organization allows me to have a Canadian phone without living there. Another important reason is that you connect people worldwide.

I like that you work so fast; I can receive a call from other places; this allows people to have phone calls from everywhere only paying a few dollars.

Some corporative phone numbers do not work; this is probably because some companies do not allow you.