Sonetel Reviews

It had been sufficient for my use and if I ever need any of the other features in the future, I'll definitely try setting them up with Sonetel first.

The customer service is one of the best I have seen. I am not using the service much and just privately but so far it has worked well. And I am certain I can rely on the support if anything should happen.

In seriousness, for my private use, there seems to be no downside. If I have to find anything, the UI and structure seems a bit confusing at first but it isn't bad after you have found everything. That is all I can tell from my use.

Well done with the advancements of the application. We used it 4 years ago and made the mistake of buying a static PBX system, we will stick with the system.

Easy to use.
Clear calls, no issues and no dropouts.
Value for money.
Mobile use and seamless as to integration.

Verification can take some time.
Explanation as to use may be helpful.

Overall the functionality seems to very user friendly and efficient.

Customer service was prompt, courteous, efficient. The product pricing is comparable, was very easy to get the service going.

Only problem, I currently have is getting the text script function to save and replace current Audio voicemail message.

My overall experience with Sonetel has been fine, so far. They do exactly what they say they do in their website.

I was having trouble trying to verify my own number with Sonetel. For some reason, my own mobile couldn't receive the Sonetel verification SMS.

I reached out to their support email and was surprised that an actual human called me back to manually verify my number!

Shazia was very patient and even called me back twice after the first call was abruptly disconnected.

I am not sure the reason why I couldn't receive the Sonetel SMS verification. Maybe it's a problem with my carrier; I don't know.

To me, the dream for turning my PC into a cell phone became true with the help of Sonetel. It's hard to buy a featured, secured smartphone worth of its price in China, however what I get from Sonetel makes my experience much better than before. It really comes into my soul that I really want to speak out, "my phone, my style!"

This services provides with a webapp, an Android and iOS app that can be used to answer incoming calls on Sonetel numbers everywhere with Internet. Moreover, this service with some incredible features can make businesses more easier without having to answer every phone calls by hands. as you can choose whether to forward your calls to a cell phone number, or just have incoming calls answered by the Sonetel app, or forward the calls to voicemail. SMS and voicecall messages received on paid numbers can be received by e-mail, with even an attachment of the voicemail message so you don't have to log in to download your messages -- a standard view-only messaging app with voicemail features comes to your inbox!

The built-in IVR system automatically redirects calling parties with the right place, you can place a voice to be played for a menu, or have someone in your team called with another. If all of users are offline, a voicemail can be routed so that the customer can leave a message with no worries of their requests being ignored.

Moreover, with its chat widget you can place a shortcut on your website for visitors to send instant chat messages to you, so that you can answer them in the Portal and apps. Messages to tickets is possible, so that you don't have to manually create tickets for your customers by hands. Just close the ticket in the Portal if customers' issue have resolved.

In some rare cases some incoming calls might become abnormal and users might be unable to answer them. For this case you may be required to connect with technical support services for a resolution.

Very satisfied.

Easy to set up.
Easy to use.
Great customer support.
Low cost.
Easy to set up.
Easy to use.
Great customer support.
Low cost.

None.

Very happy overall - it's a good product that I have used in my previous company and will continue to use in my new one.

it was very easy to set up, extremely good value, fast customer service, good range of numbers to choose from.

I can't honestly think of any cons - the product met all my requirements.

Happy with the product and service.
Self service with great support.
Works well and meets my needs.
Easy and fast to setup.
Cost effective.

Self service with great support.
Works well and meets my needs.
Easy and fast to setup.
Cost effective.

Verification process but we got there in the end.

Prompt and clear answer, as said nothing to report the service has been very good, thank you to the staff.

I needed some technical help so I got in touch with Customer Care and the answer came very soon.
Thank you to the staff.

Nothing to report the, service has been very good.

Happy with the service so far. Sonetel seems professional in the approach towards customers. Good for international travelers. Thank you.

Good and quick service. Safe and secure as Sonetel perform ID and address checks. Sonetel seems professional in the approach towards customers. Good for international travelers.

It would be great if we good get more features like use of Sonetel app in iPhone to receive incoming calls.

So far it seems like a great service for the price! 4 stars instead of 5 only because it's still pretty new to me.

I'm using the Standard plan; everything is working fine and as outlined so far. I wasn't 100% clear at first about how the pre-paid account balance worked, but support has been prompt and thorough in clearing that up.

So far, I haven't encountered any cons worth mentioning.

Great service, easy to use and value for money. I can make and receive calls from any part of the world at low rates.
I will definitely recommend.

Ease of use and excellent support from customer care. It is also the most affordable compared to other providers of the same service based on my own little research.

As a new user, the service is good so far. Nothing to complain about.

Sonetel truly EXCEEDED my expectations by leaps and bounds! We are utilizing it for a singular line but I would hazard to guess that this would work beautifully for a business needing international lines!

I reached out to them to see when a number would be available for Japan, my son just got a job there and needed a local number. They jumped through many hoops to get him taken care of. I cannot say enough good things about the customer service received from Shazia, Amit, and Vikas! They were Patient, Kind, and Persevered to get him a number!

I am completely happy with the service I received!

Since I started using this network, everything is going fine on my business. My work communicates to each other. Connection is working very fine.

Since I started using this network, everything is going fine on my business. My work communicates to each other. Connection is working very fine.

Since I started using this network, everything is going fine on my business. My work communicates to each other. Connection is working very fine.

With good support able to use this services for our incoming calls from our clients. Pricing is pretty good.

Very Good Support, easily port Sonetel number on our number for call forwarding. Services are great and also Voicemails.

Need to improve on website for payment processes and better documentation on APIS.

Very happy so far, both with service and support, thanks!
If you are looking for a service that allows phone calls, web chat ( and probably more when you see this - they seem to be adding features constantly), then give it a try.
There is monthly, yearly and credit options for most features, and free as well, so.... Try it :)

Easy to use, user friendly, very affordable and above all... Well, it just works great. It was a time saver and a deal maker for us - really. Keep up the great work!

Have not found so far.
We are not power users for this service, but what we use works like a charm (mostly phone options, don't use website options currently)

This was the 2nd time I became client. The company lasts. The 1st time I become client was in 2015. Now I needed a European number and it was always there when I needed. And best of all: Affordable and reliable phone, and perfect customer service...

The service is excellent! Worldwide numbers available! You simply choose and test immediately and its ready to use.

The only drawback this time was that the Portugal phone I needed does not receive SMS.

Overall, I liked everything, the sound is good, and everything works well. I think they offer a good service. It's all I need.

It works very well, it is very useful to me, a very interactive interface and good service. Good customer service. I would hire him again.

I think everything is fine, I am happy with everything they offer and the service they give me.

Best service and surely recommend to all my colleagues and friends out there. Enjoying their service.

Overall good not much negative I have experience as of now. Good and recommend service to others, very economical too.

Not much. I'm expecting the same good service for the next year.

There are tons of other features that Sonetel offer that I don't use, but I can speak about the call forwarding feature. It's super easy to set up and really easy to change numbers. So if you're travelling and changing local sims often you can just have one number in your home country that will forward to your new SIM cards. Support is also very helpful when I've needed it.

I can be anywhere in the world and people can contact me using a local number. It's really easy to set up, and very cheap.

Honestly I really don't have any cons that I can think of, it just works.