Sonetel Reviews

See above.

What i really like the most is the call transfer to my actual number with no need for internet and no need to install an app on my phone.

As i'm a new user of this service, I don't have a long experience to know what is not expected as a bad experience.

Great online service with good adaptations that provide both telephone and customer service solutions in the same place.

With its ingenious integration with customer support towards my own website and Facebook, solutions are very suitable for my use. Even with my old Grandstream ip phones, the installation was easy with good instructions available on Sonetel's web pages.

It was no easy for me to set up Asterisk PBX server. Maybe when I have more experience it will be easier.

As above all good so far no issues.

Easy to use, regular support from customer care.

No browser or PC app.

Everything was good except the slow activation of virtual phone number. Would definitely continue to use when needed.

Telephone connection quality is excellent. The set up is easy and pricing is transparent. International connection rates is excellent.

Connection to virtual phone was slow. Took a few days. Should be connect instantly. I didn't know what was wrong, had to check the settings like 10 times. It was frustrating.

Sonetel do a great job with a cutting edge service, they are always on standby and assist!
Thank you Sonetel.

I was able to seamlessly and effortlessly secure a prize cell phone number to enable me to service inbound calls, I'm absolutely wrapped!

Nothing that I have encountered so I can't say there are any cons.

Overall, I'm satisfied with the service provided. Since, it is simple and easy to use also support staff is friendly.

The support agent is very helpful and efficient, quickly solved the issue. Always communicated what's the update and what needs to be done.

The exact address cannot be entered due to the special characters.

Very good experience, very good service team if you have any question they easy response your doubts.

First of all i live abroad so i need a good service company so i could talk to my work and this app was the best option.

i would say this is perfect i didn't have problems at all.

Great solution for companies that need to use additional phone numbers.

Great service and easy to set-up.

So far we don't have any cons as everything is as described.

My overall experience was Excellent. Abdul was very helpful and he solved my problem as i was unable to add my card he helped my very well.

I like the way Abdul helped me to solve my problem. he was very helpful. He helped me to solve my problem.

I like everything Abdul helped me. He was very helpful.

We have a good experience. The main purpose for us is to capture the phone calls per Sonetel voicemail for the past 4 years.

The main purpose for us is to capture the phone calls per Sonetel voicemail for the past 4+ years I think.
That works well and it is easy. The odd question we have for their support team is answered quickly and with information we asked for.

We have not experienced any issues and if there is one, their support team is fast and friendly with replies.

Everything was good.

The communication was easy and clear. I had a good experience. The team solved the problem at reasonable time.

I have no complains. Everything was good. I had a good experience.

Vikas was courteous, professional and persistent in fixing the problem.

We would like to thank the Sonetel team - in particular Vikas - for helping us resolve a configuration issue.

I would be a benefit if the mobile app could notify you when there is a voicemail.

I was recommended getting a virtual number for professional purposes and was recommended Sonetel, so I got to them and since I started using it it's has exceeded my expectations. It's quite easy to create an account, get the number, activate all the services and all the procedures. But what I appreciate the most is the effective customer support they have, which is kind, knowledgeable and fast. In addition to this, I highlight their transparency in every transaction I make because they immediately send a receipt and an invoice to my email. I started using my number and works perfect. I can't be more satisfied.

Easy to use since the very beginning, a great customer service, professional and technical assistance, versatile and honesty (they send an invoice for any payment you make).

I haven't found any inconvenience so far, even being a new user.

A great lightweight platform for making international calls.

Super easy to use interface. Very slow start up costs (the lowest I've seen of all virtual number platforms). Good customer service.

There isn't a completely pay-as-you go plan. We were looking for a platform that we could just pay for calls and not have a monthly fee.

A positive onboarding experience that I highly recommend. Intuitive and simple digital experience and fast activation.

The online process is simple and intuitive. The account and virtual number were set up in no time and ready to use within 48 hours.

Pricing should convert to local currency at the start of the process.

i would really recommend this service to friends and family and also to anybody who has a small business.

I was connected very quickly and all my messages were responded in a very fast way, i think the service is excellent.

I do not see any cons right now because everything was fine.

Except the SMS support it works as expected but to be honest it was one of the features I wanted. But even though I found it useful and will use it.

- virtual phone number w/o a physical SIM
- call forwarding
- more numbers possible
- easy to configure

- no SMS support in Portugal
- not clear what features are included (national vs mobile number)

Very happy with the value for money. Friendly and effective customer service. Great functionality.

Very simple and effective process to set up and use.
Very low upfront costs.
Excellent customer service.

They are still in the process of improving their platform to view/control transactions and view invoices.

I needed help with activating my account and learning how the software worked and the support agent Abdul M, was both fast and effective with helping me learning the platform and activating it.

Fast support.
Straight to the point with the answers.
backed up the answers with links to guides.
Friendly support agents.

I honestly cant say anything negative about this service, i got exactly the help i needed to get started fast and effectively. I would strongly recommend this service to any business person that is in need of their products and services.

I am satisfied with the assistance I received from the Sonetel representative. The representative clearly answered all my questions.

It is easy to get in touch with Sonetel support whenever encountering any issue with their website or App.
I am looking forward to using their App.

I can't think of any at the moment. I am enjoying the Sonetel call forwarding service that I subscribed to.