Sonetel Reviews

I'll keep trusting you!
You should improve online written help, which will also help to reduce salaries expenses.

I carry my business in my backpack.
Excellent support team.
You help my customers trust me as they contact my company through a local line.

Interfaces can improve.
Need contact the support team to the almost new setup process.
Lack of help pages on the website.
You can't change to a new plan without losing the old number.

Voice quality is great, never had a dropped call, works with hardware VoIP phones, but UX for managing users/numbers/features/billing could be improved.

Nice VoIP service with friendly prices and great support. Virtual phone numbers are available in the majority of countries.

Web UI could be more intuitive (only used for admin tasks).

Overall, it's a positive experience using the application. Looking forward to new features and advancements!

What I like about Sonetel is that its plans are affordable and they provide quality services.

The interactions that I've had with their customer services - I find that they turn around quickly and their communication is quite generous and friendly.

Their web interface is clean and easy to navigate.

Web-app is nicely designed for both iOS and Android, it's easy to use and call connectivity is seamless.

None.

Very satisfied with the service. Great app, provides good quality service for a reasonable price. Highly recommend.

Very nice application. Customer service is also very reactive and willing to help. Would rate it as 5/5.

So far I did not encounter any major issue. I had a few questions that were answered thoroughly by customer care team.

I was struggling between switching the sim every time I was to receive a call from my work (from outside the country). Having Sonetel for such effective prices is really helpful.

Having an alternate number for such effective prices makes it easy for contacting my team out of country.

None. But one nice upgrade on retaining the number for longer period could be helpful. As, at times, the number isn't used for a month while using applications like Teams.

Nothing overall cons, no need to worry using the service.

Good service by the firm and team, recently got best support from team. Mobile number is very fine working...

None.

Good experience with this company. Except for my personal mess-up starting the service. My bad, not theirs.

Inexpensive, good quality. Tech service is very responsive and helpful. The service is very easy to set up and administer. My users love it.

Site is not the easiest to navigate. There are some features I would like to have, but they either do not offer them or I cannot find them.

I have just started (on November 4, 2021) so only thing I can praise is the attention from support. It was very important.

I have never called yet.But I like the idea of having a US Cell phone number at a good price.

So far support has been great.
Vikas is the person that has answered all my questions very quickly and with the right answers.
Unfortunately I have not used my phone number yet and nobody has called me to that number so far.
I just called to my number yesterday, November 4, 2021 and I was very glad to see in my iPhone screen my US Number calling me. That is exactly what I needed.
My Bank In the US told me that it was imperative that I get a US Cell Number. That is why I needed this number.

So far... Nothing at all. I will have to wait a little longer in order to be able to answer this particular box.

Sonetel has been easy to use and very helpful. We have been using it for our UK office the last few years flawlessly and have just purchased a number for our Hungarian team.

Sontetel has helped us to keep a permanent company number easy for us. Whether our sales reps move from one area code to another or we choose to send the callers to another rep, it is all done with just a few clicks. It is hard to believe that for just a few dollars a month you can have a local number in any area.

The website could have a bit more explanation on what each page function is for.

Thank you.

For the most part, follow your nose and you're done. A verification issue arose, but Rounak was as helpful as anyone could possible be. Thank you.

No issues yet. Does what it's meant to do. Can't complain.

The overall experience has been great. The service offered is amazing and cheap and makes my work easier.

The product is very easy to use. Sonetel provides the best rates in the market. The customer service is great! I was facing issues with outgoing calls and a service rep, Abdul M, solved my issues within 4 minutes.

Everything is great but it can have a better UI.

Recommended. I don't think there's any other provider at this price point.

Really loved the customer support. UI is pretty simple and the solution is very cost-effective.

Should allow to register on WhatsApp with the Virtual Number, Can be deal-breaker for some people.

Very affordable and works well for a business that's just starting up and needs a phone number. Great customer service as well.

Customer service representative was super attentive and resolved my issue right away. No hassle or waiting period.

Interface is not super intuitive, took me a while to figure out.

My overall experience was a little frustrating as my verification items were rejected twice. Not until I sent an email asking why my items were specifically rejected did I understand what was specifically needed.

1) Quick response
2) Professional service
3) Courteous service

Thank you for your help, I hope to work with this company in the future.

The process is tedious and the responses are unclear when verification items are rejected.

Apart from what I wrote in the Cons section, the system and the staff are good. Recommended.

Fast customer service and verification time.
Reasonable prices.
User-friendly interface.
Fast call-forwarding

The information of the verification to be need should be given at the very beginning of the web page before submitting or buying the product. If it already is, it should be highlighted. If the service wasn't that fast, It would be very disappointing.

Today is my first day and still yet to receive any call.

Will share you my experience once I get to use the service.

1) The process of verifying each client like me is outstanding.
2) Verifying address and individual using the utility bill and ID proof is done with in 4 hrs.

Debit cards are not getting accepted for payment.

A great solution if you need a direct virtual number/line. The price is really cheap and the overall product is awesome and easy to use.

The Sonetel system is very easy to use. Great UX/UI, intuitive system and the customer service great! Thanks.

I currently see no cons for this app. I guess there is always room for improvement but so far so good.

Nice experience and look forward to have same / even more improved service level in future. Thank you.

Had a wonderful assistance from Vikas on my payment related query, it is great to have good service.

Auto refilling option disconnected from Credit Card and not able to open Sonetel App in good network are as well.

Never had any problems at all! I wish every company had the same quality. I highly recommend Sonetel!

Splendid service and really quick at answering any types of questions, always eager to be helpful in every way!! Phone calls and payment-always working great!

I've never had any problems ever. And if I've ever wondered about something they have always been very helpful and service-minded.

I recommend Sonetel. It has a lot of potential and the calls are good, perfect for companies that need telephone service

I have a problem with my account and I seek for help in the customer service team in the chat and they provided me with help right away.

The design of the page and app can be a little confusing.