Sonetel Reviews

Very useful tool and communication system. Especially useful on the trip to get communication with business partners who could not detect difference comparing with standard lines.

Ability to communicate easily and price wise. Simple set up and use. Sound quality is very good and it is streamline for callers.

Calling app little confusing. Instructions could be more precise.

Great Service, Great Support and Great Timing. We will recommend their services to all our partners.

Because they immediately contacted us and solved our problem.
We would really like to have their support live.

We did not find any problems or disadvantages in Sonetel.

Recommended for everyone, especially small nonprofits or startups on a tight budget. Nice selection of numbers to choose from too.

It took me a while to find Sonetel. I first tried Avoxi, Zadarma, TextNow, Hushed, Second Phone, Aircall, Cybtel, MightyCall, and Bria. They were all expensive or had awful sound quality. I had almost given up when I found Sonetel. The interface is clean and fairly intuitive. There's a free option for those wanting chat integration with their website, very competitive rates for DID number reservation ($2/month), and helpful customer service.

Initial SMS verification didn't work and needed customer support to activate the account. Needed two $10 PayPal payments initially (not sure why the account drained so quickly in the first setup day). Mobile app is only useful for those on the premium plan.

Easy set-up experience for international numbers. Your line gets activated quickly. Customer support is ready to help you with the verification process to get your international line up and running.

Customer support is really prompt at responding to your inquiries. They help you with your needs and respond a few minutes to a few hours.

Price for the line is close to what other competitors offer. However, calls per minute are somewhat pricy. It would be nice if they offered free calls when they are done over the internet. No SMS option but this could be because of lack of support from certain countries using a virtual number.

Excellent experience and can only recommend. This review relates to getting a UK business number. Excellent customer service.

Excellent customer service when I had an issue with the number provided. Sorted it out very quickly. Efficient and friendly communication. Very easy to use and quick to get required number

There is nothing to fault. All very clear and easy to use.

100% would recommend to give it a try and you would get very dependent on it. Loving the service I have received so far.

Amazing product with great service, makes my professional daily workload so much easier. Super easy to operate and has the best customer service.

Nothing so far and have been using it for quite some time.

Very satisfied, and can't say any bad words. Once the setup is done everything works as expected. Thank you! :)

Great support.
Easy to use webpage.
You can choose your own number.
The verification process is very smooth.

It's probably me, but a bit hard to setup a real phone. (port forwarding etc).

Very satisfied, product works great, excellent support service. I highly recommend this to anyone who needs an international call forwarding service.

Ease of obtaining a virtual phone number anywhere.
Call forwarding works great.
Good pricing.
Excellent service and support, rapid reaction and very helpful.

There are no Cons, I'm very satisfied with Sonetel.

Very good.
I hope that I will be able to use the system smoothly. There is still some work to do and I am on the learning curve.

I am happy the initial problems are behind us now, by the care and communication skills of the customer service team.
Very prompt in addressing the issues and asking for feedback.

None for the initial setup.
I am experiencing problems with the interface on both the desktop and phone (the PHONE button is missing and several other minor issues). But it may be due to my lack of experience. I will talk first with your tech support team to sort out the issues. And in the end they might not be negatives after all.

My experience with Sonetel is that of a friendly, efficient and effective service that is second to none.

-The support system of Sonetel quickly responds to issues
-Sonetel offers services with effective KYC to avoid criminal usage of their services.
-Sonetel offers comprehensive written and video guides to their customers

I am yet to find a fault in their service since I started using their phone number.

Even when I have issues, they make it works and/or educate me when I need help. I have been using Sonetel for 7+ years and although I sometimes try other providers, I always come back to Sonetel.

In no certain order: 1.) It just works; 2.) very reasonable costs; 3.) when there are issues, the customer service is prompt, consistent, and they actually make an effort to help. (this is a little bit rare in today's society)

The mobile phone apps are still "quirky". Sometimes the old Sonetel app works better than the Sonetel 2 app (like when downloading address books).

Great experience. I interacted with Yash and Eshwar from customer service team. They were very helpful and prompt in their response. Very impressive. Would recommend this product.

The product works as described, no false promises.
Customer service issues resolved promptly.
Identity verification and Number activation done immediately.

Number used during trial period was removed in 5 days without prior intimation. A warning message or prior intimation to purchase before deactivation would have been useful.

Good experience using the Sonetel virtual sim card. Very convenient in getting new sim card and using it extensively.

Ease of getting new cell line online.
Quick address to online queries, so the support is good and fast.

Nothing significant cons observed with current usage.

Overall an excellent experience purchasing and setting up, no complaints. Keep up the great customer service!

- customer service is amazing, very responsive and helpful
- prices are fair, I like that it accepts Paypal
- seems to do what it advertises, I mainly need it for the SMS capabilities and it works perfectly so far

- a little confusing to learn how to use at first, the website feels like it's missing some guides or something but I was still able to figure it out. If I wasn't able to figure it out on my own, I'm confident the CS would have been able to help anyway.

It was excellent experience using Sonetel service. Everything is fine. I am able to receive international incoming calls.

The call service agent response was excellent. The service is easy to use. I am able to receive incoming international calls.

Nothing, everything is perfect, prices are reasonable.

Good experience.

Process to get a virtual number is very easy. Calls get forwarded to your mobile number. Desktop app supports free call.

Sonetel mobile app does not support free calls yet. Only desktop app supports free calls.

It is a good service, reasonably priced. The individual service engineer with whom i finally made contact and who was finally able to assist me, was excellent. But your overall service leaves a great deal to be desired. You came very close to losing me as a customer, which would have been a shame, because i am generally happy with having this calling option. It is a big asset for me.

Having a phone number in the states from which i can initiate and receive calls is a major plus for me. The calls are usually clear, good quality. and when you can get hold of a person when you need service, they are accommodating, patient and helpful. (thank you, Shazia!) the pricing is also reasonable.

The general service is less than adequate. First, you did something to your system that caused me to have to reset my password.... then made it frustratingly impossible for me to actually do it. And your shortage of service staff resulted in my being without my line for a long time.

Overall, I would recommend Sonetel. The service is great for anyone living around the world, even though the company is in Scandanavia and we are in North America. Seamless.

Simple, low cost, great customer services with live agents who are well trained. We really have no complaints with the toll free number and the business numbers.

Sometimes changing things on our numbers and plans are not super easy to understand.

Superb class 2nd virtual number for any business with huge option to select any country number.
Extension for support and sales or any department is great choice along with many other options.

Super fast service.
Helping staff.
Free trial number and option to keep it as your permanent number.

Any easy interface Android/iOS app to handle incoming and outgoing calls/sms.

Sonetel is the best! I have been using the service for the past 4 years and it meet my needs. I will recommend this service to anyone at any time

Sonetel has flexible payment system tailored to your needs. The voice service is clear and very audible. The support team are very responsive and the entry process of getting a virtual SIM is simple and easy as long as you have all documents ready.

Not at all. The premium subscription seems to be very expensive for me hence the choice for a yearly plan whilst recharging my wallet at will.