Sonetel Reviews

Overall it's a good product, with some nice features like pick your own number, the pricing is fair as well.

The user interface and call forwarding services are nice. The customer service is quick to respond and help as well.

Nothing that I can think of, only thing I can recommend is that there is scope of improvement in the phone app as it crashes on and off.

It has been amazing to work with such a talented, knowledgeable and supportive team at Sonetel - they made sure that I got my number up and running with a lightening speed. Good luck and keep the good team work, always ON.

Sonetel is the most reliable, easy to use, and economical way to connect with your friends, family and businesses - all across the globe.

Perhaps a bit more clarity on the documentation process to join, would make it a perfect - 10.

It took a couple of days to process my ID etc. so that I could get my local number. After that, it was plain sailing. As a one-man-band it means I can have a local number for my business, and webchat, and have them route directly to my phone, for very little cost. Also - it took minimal effort on my part. A pleasant surprise.

For a small business, the cost is very attractive. Usually this comes with a poor user experience, but not in this case. It seems fairly powerful (although it can't compete with Zendesk or Genesys) and I think it will scale with my business.

The documentation needs work. They have taken the correct approach in trying to design an application that is so intuitive that no one will need the documentation, but it would be nice to have anyway.

I will keep using Sonetel for my business and I would definitely recommend it for anyone in need of online numbers.

Great features and ease of use. The tool is very easy to understand, thanks to their user-friendly interface.

I only used the tool a few weeks now and I haven't noticed any cons yet.

Sonetel is a good product to use. Which is an easy interface to work with and a good support team which gives excellent support to resolve the issues.

I am using this product for more than 2 + years, the product is easy to use and which as excellent support. Sonetel has a great team to help us to solve any problem we confront.

If we have 24/7 support it will be good for its users.

Sonetel products are very easy to pay with various easier payment methods and simply user friendly interface. Overall, the services are the best in both quality and ease of acquiring. I will continue to recommend Sonetel to my clients and friends.

Their phone service is awesome especially the user friendly interactive voice system (IVR)... the best I have ever used.

None for now, their services and prices are great.

Use the product for more than 2 years, satisfied with the company most for personal service calls when traveling around the world
Thank you for that great service.

I like the ability and flexibility of the company Sonetel that gives the costumes having local phone number and long distance number all around the world using virtual numbers.

Sometimes I get phone calls from us and other countries
speaking to me in Chinese.

Very good. As I said it would be nice if they add the identity verification feature to the list of services they provide. Other than that, Sonetel is highly recommended for making and receiving calls.

Fast and reliable. It only took me less than one day to know about the services and purchase my local number. Communication with staff through email is very easy and fast. Sonetel staff are very helpful and knowledgeable.

I only wish that Sonetel would include identity validation in the services they provide. It is helpful to have this service when a third party require authentication.

One of the best services with affordable rates for making and receiving international calls. Go for it.

Easily scale your business from small to big.
You can add more phone numbers on the fly.
Gives you a great image amongst your clients.

There isn't anything with the product that is bothering me now.
Sometimes there is a delay in calls, but that's usually very rare.

Overall experience is good. Quality, pricing, delivery and after sales is great. Keep it up and keep improving. Team Sonetel is good in listening to clients

I have been referred to Sonetel through a frustrated customer/ friend of mine. He had complaints like delayed response, late replies, slow complaint rectification, technical glitches and a lot more. But still he referred Sonetel to me. When I asked the reason that it was all during the covid 19 period and whole world was stuck in a different kind of problem.
Before and after covid era he was satisfied with Sonetel. And since the covid is under control, Sonetel performance too improved by multiple folds.

He used virtual phones of many other companies too but he rated Sonetel on the top of all. End of the story- He is completely satisfied with the performance of Sonetel.

Delayed response (during covid times).
Lot of technical glitches (during covid times).

Generally very straight forward and efficient solution that gets the job done with little fuss or frustration.

Easy way to manage international numbers and forwarding for personal and business use.
Quick and helpful customer support reps.

Lack of SMS support (but i think that's changed now).

I registered and purchased the service over the weekend and was required to submit necessary documents for verification in compliance with regulations, on Monday first thing I received a response and the was something wrong with my documents, I then contacted support for clarity, a representative responded and solved my issue within 5 minutes!!!

Ease of use, accuracy of products in line with what was advertised. Exceptionally quick response and excellent customer service.

They don't work on weekends.

Good services with measurable roadmap for the upcoming services.

Looking good as solution with the virtual number option for many users to achieve their objectives.

Some UI issues are there which are not acceptable and need to be solved urgently.

Cost estimations are also one of the factors which need to be considered as most of the users are from developing countries.

I subscribed and start using this service a few days ago. I feel everything is perfect in this service and the interface is also very familiar to handling everything.

Sonetel is the best service provider for assigning Singapore's mobile number to my personal number. And it is very useful to company purpose.

For SMS service is not available in this service.

The whole process was very straightforward we had to set up a new account from scratch to deal with this company but we will probably connect further numbers as in when needed.

Everything was very straightforward it was connected within a day and the sound quality is excellent.

Nothing bad to say about it it was easy to sort out and works perfectly.

So far i hope i'll be getting a good return, the fact that i will be at reach from my home country when i'm afar satisfies my expectations.

The fact that locals clients, friends and family can reach you with a simple telephone call is the purpose of the service.

At the beginning it was hard to understand the workings, but as you go along and use the product more and more, it gets easier.

Quite good.
Very useful when you're abroad and want to call your home country at low rates.
Voicemail to email is an amazing feature also!

The local numbers you can answer or call anywhere at low rates
Great support, Prompt reply and effective follow up
Voicemail to email is an amazing feature also!

Waiting for the upgrade of the Sonetel iOS app so I can answer calls.

I am happy with the product and the efficiency that it affords my team. We are able to communicate very effectively with potential leads.

I like the way the platform affords my team the chance to globalise and liase with potential customers all over the country.

I did not like the call forwarding costs but came to realise that it correlates with local costs.

Sure is the paperwork to get a number in another country is a nightmare but with support of Sonetel all went well.

The navigation in the product easy to use and after a few trials the most usable functions are well known.

Some functions like direct calls can be made easier. But with help of FAQ possible.

Great experience, I like the services.
And a lot of useful tools that I am looking to use. And easy singe up system that anyone can do.

It was my first time doing this and I had trouble with my verification and the customer support helped me a lot. Definitely recommend the company!

Till now have nothing to complain about. Can't see anything that I don't like yet.