Leader badge

What is Sonetel?

Experience seamless communication with a free app that combines global phone numbers, customer chat, and team collaboration. You can obtain a local number from virtually any country or city, enhancing trust with visitors to your website, which can potentially boost sales. If you utilize our chat feature on your site, you can secure this service at no cost; otherwise, subscriptions begin at just $1.79 per month. Incoming calls can be answered for free through our innovative apps or redirected anywhere in the world for the same price as a local call. By supporting globalization and entrepreneurship, we aim to contribute positively to the world by equipping business owners in distant regions with tools that bridge gaps and create equality. Currently, around 160,000 out of the 170 countries that joined have transitioned to paying customers, showcasing the demand for effective communication solutions worldwide. Our mission is to continue fostering connections that empower individuals and businesses alike.

Pricing

Price Starts At:
$0
Price Overview:
Customer service, live chat and team communication functions are free. 1 phone number can be obtained free (with limitations) if you also use the free live chat widget. Otherwise virtual numbers worldwide start from $1.79 per month. Call forwarding worldwide costs like a local call.
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Sonetel provides an API

Screenshots and Video

Company Facts

Company Name:
Sonetel
Date Founded:
2005
Company Location:
Sweden
Company Website:
sonetel.com
Edit This Page

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Simplified)
English
French
German
Italian
Portuguese
Spanish
Swedish

Sonetel Categories and Features

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Team Communication Software

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Team Chat Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

SIP Trunk Provider

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
  • Reviewer Name: Bahadur C.
    Position: Support Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Help to find abroad jobs

    Date: Oct 28 2022
    Summary

    I am having a great experience using Sonetel number for incoming calls. and hopeful to get job soon too.
    I choose my desired number which is easy to remember anyone.

    Positive

    I have recently received PR for Australia but I was skeptical to leave current job and move to Australia without any job.
    Now with Sonetel virtual number I can apply for jobs in Australia and participate in interviews. I hope it will help to get job before I move.
    I have started receiving calls as well for interviews.

    Another good thing is you can choose your own number from the list of available numbers.

    Negative

    1. Initially I had issues forwarding calls to my local number but now everything is sorted.
    2. You cannot make outgoing using this number or may be it requires a premium plan. I am not sure of that.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Consultant
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great service!

    Date: Apr 15 2022
    Summary

    I have used Sonetel before and me coming back to use Sonetel is a confirmation that I was already satisfied by the company, the service and pricing.

    Positive

    Great service and the speed of response was a pleasant surprise. Earlier I already used Sonetel and returning for me confirms my satisfaction.

    Negative

    Nothing specific for me I didn't like, no complaints so far.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Producer
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent Product and Service

    Date: Apr 28 2022
    Summary

    This is an excellent company with a great product. My overall experience has surpassed my expectations.

    Positive

    I liked the ease of accessing the product, and the pricing is excellent. Sonetel's customer service is fantastic. These guys are on top of their game. I would highly recommend the company and the services they offer.

    Negative

    None. I did not have a negative experience with the company nor with their products on offer.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Gamer
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Verification

    Date: Nov 02 2022
    Summary

    My question was answered as I expected. Good response time.

    Positive

    I like the short amount of time it takes to answer my question. I get the response I want and now I know how it works.

    Negative

    I think everything was perfect. I didn't have any specific problem during the communication with support.

    Read More...
  • Reviewer Name: Aneesh S.
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fast service!

    Date: Jan 28 2022
    Summary

    I got an email within minutes for the resolution! the service is fast and accurate.

    Positive

    I got an email within minutes for the resolution! the service is fast and accurate.

    This is how it should with customer service.

    Negative

    Well there was nothing that I did not like yet I am still a beginner user of their service will see how it goes.

    Read More...
  • Reviewer Name: Tonia L.
    Position: Administrator
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great and Fast support

    Date: Nov 08 2022
    Summary

    My overall experience is that I am very happy to use the customer support of Sonetel because they provide me with a solution directly.

    Positive

    Whenever I have a question they answer me fast and accurately. We have not faced any issue with the Sonetel platform.

    Negative

    No cons yet. Every time I need assistance from Sonetel they are ready to provide.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    First time user

    Date: Nov 10 2022
    Summary

    This whole thing is still quite new to me as a user so I am not sure if it is reliable, however do far seems alright.

    Positive

    The website looks easy enough to use. It is also nice that you can pay by PayPal so doesn’t need a credit card.

    Negative

    The website version seems to be not updating as prompt as I would like.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Service, Fast Reply!

    Date: Sep 21 2022
    Summary

    Overall I requested a number and with their quick response now i have my number working.
    Also I'm using their US number since last year and I'm satisfied with Sonetel.
    Sometimes I need to pay through PayPal as my card directly does not get processed.

    Positive

    I requested a number and with their quick response now i have my number working.
    Also I'm using their US number since last year and I'm satisfied with Sonetel.

    Negative

    Sometimes I need to pay through PayPal as my card directly does not get processed.

    Read More...
  • Reviewer Name: Mathieu S.
    Position: Area Sales Manager
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Sonetel is a top provider of telephony solutions for customers services

    Date: Feb 07 2022
    Summary

    Cost-effective solutions with usage billing and multiple configuration options for a tailor-made solution. Excellent and quick assistance from the support team is worth mentioning as well.

    Positive

    Sonetel provides top solutions for toll-free phone numbers that are perfect for allowing the customers of our various markets to reach our company.

    Negative

    Nothing really to complain about. Sonetel covers all our needs.

    Read More...
  • Reviewer Name: Richard G.
    Position: CEO
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Sonetel

    Date: Jul 29 2022
    Summary

    My overall experience using Sonetel was exciting and I enjoyed making calls and helping my staff to adjust to the simplicity of using Sonetel.

    Positive

    Sonetel is very easy to use with very good customer support with very few issues being encountered during my use.

    Negative

    I had no dislikes as it is very simple and easy to set up. I have no complaints.

    Read More...
  • Reviewer Name: Björn S.
    Position: COO
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Essential tool for start-ups with great value for money

    Date: Sep 17 2022
    Summary

    We're using Sonetel to run our international phone numbers. There are many providers for international call forwarding, but Sonetel offers the best value for money and a service that focuses on the essentials - just what you need, not more, very transparent and so far quite reliable. We can definitely recommend it.

    Positive

    - Super easy sign-up
    - Big choice of phone numbers in various countries
    - Reasonable forwarding prices
    - Awesome: SMS reception on Sonetel numbers
    - Good customer support

    Negative

    - Admin front-end could use UI overhaul
    - Not all exceptions are handled with helpful error messages

    Read More...
  • Reviewer Name: Himanshu J.
    Position: Marketing manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best and Fast services for buying phone number

    Date: Apr 08 2022
    Summary

    Great experience in purchasing the number.
    Reliable services. Found it useful since I get all the countries contact that I want at one place.

    Positive

    1. Fast services
    2. Response timing
    3. process of buying is very easy
    4. Reliable Service
    5. work like you have a sim in your phone, it is that fast your call get forwarded.

    Negative

    Didn't find any cons.
    At first I had issue with timing of activating the number but they have improved it very well. I got it done very fast.

    Read More...
  • Reviewer Name: Benjamin C.
    Position: Co-Founder
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great customer service

    Date: Jul 17 2022
    Summary

    I recently signed up to Sonetel and it was very easy, the dashboard is simple to use and makes sense. The customer service was also fantastic when I had a few questions about verification.

    Positive

    I recently signed up to Sonetel and it was very easy, the dashboard is simple to use and makes sense. The customer service was also fantastic when I had a few questions about verification.

    Negative

    Not much really! Everything works as it should. Well done.

    Read More...
  • Reviewer Name: Jesse R.
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use, helpful customer service!

    Date: Apr 02 2022
    Summary

    I will continue to use this product and recommend it to anyone that asks for guidance on a forwarding service!

    Positive

    Very helpful customer service! Easy to use website. Great price for what you get!

    Negative

    None that i can think of or seem to find with the system.

    Read More...
  • Reviewer Name: Shafique W.
    Position: CEO
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Reviewing Sonetel

    Date: Dec 12 2022
    Summary

    I have found the services of Sonetel very useful and practically without a second of downtime. I had a call drop issue at an exact talk time of 15 minutes which is not an issue with Sonetel. I would recommend this service to everyone.

    Positive

    Sonetel has state-of-the-art services, I was astonished to see the straightforward approach on their portal. they provide more services than an average service provider. wonderful support team.

    Negative

    They should have an Outbound calling feature as well as a mobile App.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Speech Therapist
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great customer service

    Date: Nov 29 2022
    Summary

    My overall experience so far has been very good. Good connection, always working, and very good customer service.

    Positive

    I got a very quick and friendly response from customer service to a problem which paused my account, and the solution came along right away. Thank you very much!
    The phone connection is always working very well.

    Negative

    Recently the pricing went up 100% for my country, probably not Sonetel's making but their partner.
    Since a while I get spam calls from US insurances through this phone number. This number shouldn't be available to spam.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Senior Accounting Manager
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great customer support

    Date: Feb 18 2022
    Summary

    They were very responsive and helped me activate my phone number within 1 day.

    Positive

    Customer support is very helpful.

    Negative

    The features are good but subscription could be cheaper.

    Read More...
  • Reviewer Name: Jose T.
    Position: Architech
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Report

    Date: Sep 09 2022
    Summary

    In these times it is an excellent way to contact new consumers and it makes it easier to have a phone number in other parts of the planet.

    Positive

    It is an excellent tool for communication between consumers and companies, it makes the process easier and facilitates access for consumers.

    Negative

    I find the cost of calls a bit high, perhaps in the future this may be more competitive

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Immediate support service replies

    Date: May 20 2022
    Summary

    Overall positive and hoping it will stay so. Call quality seemed good with no problems connecting and good sound.

    Positive

    Good customer care and fast replies. Fairly fast verification process. Easy to register and start using.

    Negative

    Could have done the verification before charging money in case it’s not approved.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Yearly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Supportive Customer Service

    Date: Feb 16 2022
    Summary

    I would certainly recommend this to others. Though I have not used the service very much, I have so far found it a helpful product.

    Positive

    The customer service team was very helpful. The associate who supported my engagement with this product made the process a lot easier, with prompt and informative responses. He was also very patient and helped me through the process.

    Negative

    No cons come to mind. I felt that the associate was very welcoming and responsive.

    Read More...