Sonetel Reviews

I will continue to use this product and recommend it to anyone that asks for guidance on a forwarding service!

Very helpful customer service! Easy to use website. Great price for what you get!

None that i can think of or seem to find with the system.

I have found the services of Sonetel very useful and practically without a second of downtime. I had a call drop issue at an exact talk time of 15 minutes which is not an issue with Sonetel. I would recommend this service to everyone.

Sonetel has state-of-the-art services, I was astonished to see the straightforward approach on their portal. they provide more services than an average service provider. wonderful support team.

They should have an Outbound calling feature as well as a mobile App.

My overall experience so far has been very good. Good connection, always working, and very good customer service.

I got a very quick and friendly response from customer service to a problem which paused my account, and the solution came along right away. Thank you very much!
The phone connection is always working very well.

Recently the pricing went up 100% for my country, probably not Sonetel's making but their partner.
Since a while I get spam calls from US insurances through this phone number. This number shouldn't be available to spam.

They were very responsive and helped me activate my phone number within 1 day.

Customer support is very helpful.

The features are good but subscription could be cheaper.

In these times it is an excellent way to contact new consumers and it makes it easier to have a phone number in other parts of the planet.

It is an excellent tool for communication between consumers and companies, it makes the process easier and facilitates access for consumers.

I find the cost of calls a bit high, perhaps in the future this may be more competitive

Overall positive and hoping it will stay so. Call quality seemed good with no problems connecting and good sound.

Good customer care and fast replies. Fairly fast verification process. Easy to register and start using.

Could have done the verification before charging money in case it’s not approved.

I would certainly recommend this to others. Though I have not used the service very much, I have so far found it a helpful product.

The customer service team was very helpful. The associate who supported my engagement with this product made the process a lot easier, with prompt and informative responses. He was also very patient and helped me through the process.

No cons come to mind. I felt that the associate was very welcoming and responsive.

Awesome experience, awesome product. I need an UK number for my business and Sonetel is the ideal solution.

I needed assistance in regard to a number I chose. The support team is wonderful and eager to respond to enquires. I am happy to be a Sonetel customer.

There is no minus in regard to the service, and there is no minus in regard to the support I needed.

Sonetel is still my choice after 2+ years. It just works and has the extra features I need, that I can't easily find on other platforms. I only wish they invest more in improving their web app's UI!

- Pricing is reasonable. I could say it's been one of the cheapest I could ever find with the features I need so far.
- Voicemail works great! You can upload a greeting message and it instantly plays without any Sonetel branding as other telecom companies do, and it sends the recordings straight to your email inbox (which in turn you could forward to a VA or some SaaS for transcription). I used it along with an app to send any unknown number straight to the voicemail, and it worked like a charm.
- Never had any issues with sound quality and call connection stability
- Can't say that the web app is excellent, but when compared to some other companies out there, can't say it's bad either

- I wish the verification stop could be faster! But 1 business day on average sounds reasonable if you consider they need to verify addresses and IDs from several countries
- The web app's UI navigation can definitely be improved. It's not ugly or outdated, but I often get lost there even with just a small set of features!
- Pricing can be confusing

Simple, fast, and easy telecom solutions for any business, customer support is on point and always respond fast.

Easy to set up and fast, would recommend this to any business that need a flexible and reliable telecom solution.

The design in the admin panel is a little outdated but this does not compromise the experience.

Overall would recommend to users. Service is good. Call is good. Worth the money. Ease of use, clean UI.

Fast customer response and support, Clean & Modern UI, Good pricing, Call quality good, SMS feature support.

Locked my account due to suspicious activity for some reason.

So far I am really enjoying working with Sonetel. I find their platform easy to navigate & the training tutorials are very easy to follow.

1. Easy system to navigate & tutorials easy to follow to set up.
2. Very prompt customer service in less than a day reply & addressed my questions with clarity.
3. Great provider of international calling numbers across the globe

I do not have any cons at all and find the system very easy to use.

I use Sonetel for call forwarding and its just works create. and prices are very reasonable. It's an excellent product.

Easy to use, and quick setup in minutes.
Great features at a very low cost.
Excellent customer service.

I have not seen any so far. This software is just great.

For a start good experience. Can support my personal needs.
I would recommend some training on how to make outbound call.

Very easy and straights forward to open an account, when support needed it was easy and fast response.

Cant send SMS from non UK numbers to a UK number.

Excellent experience, as it is helping me getting an international phone number with super low investment.

I created an account to try. I liked that it was easy to use and free; the customer service was very helpful.

No cons at the moment, as all the issues I had were immediately solved by the customer service.

My experience is really very good. I would highly recommend to everyone to use this app.

It's easy to use. You can add multiple phone number to get calls. Even you can purchase outside country numbers.

I did not see the call history in the mobile app. They should work on it.

I took out a Sonetel subscription for its simplicity and practicality. I had already subscribed to an issue last year and I really appreciated it. the use is simple and allows you to receive calls no matter where you are. I highly recommend. it was a friend who recommended it to me.

I like how easy it is with Sonetel to be able to have a fixed telephone number on the cell phone, it allows you to travel and not have to have a fixed line with a subscription at home. moreover I find that it is not expensive at all to receive calls.

I find that the address validation time was quite slow, more than two days for me. so I had to wait for my number to be validated.

Specific to Sonetel - you get many different numbers to choose from. Some of their prices are the best and others are about average.

Call quality is decent to good. Easy to use. But their Twitter support is useless. You have to email them for help and with your questions.

Sonetel's rep Shazia responds almost straight away. She is kind, courteous, professional, and direct.

Not all reps are created equal and I wish more reps were like Sonetel's Shazia.

Our German company has been with Sonetel for over 3 years now. We never had a serious problem or downtime and any questions were always answered from their support to full satisfaction. We can 100% recommend them to every business which is doing sales outside from their own country.

- Easy setup
- Good features
- Awesome support
- Very good liability
- Numbers never down
- Chat-Widget

- sudden increase in pricing for call to Germany from $0.011 to $1.155 :c
(but the fantastic support of Sonetel "Aysha T." found a solution for us, which made the price go down again to approx. 1 cent/Euro cent per minute :)

I will definitely use it in the future and I will advise my friends.
A great solution for making calls over the cord.

Customer support is fast enough, quality communication during calls, different price plans are available.

The ability to make calls from the mobile application is missing.