Sonetel Reviews

Very pleased with the services. Will continue using and will hope for new and additional features to come.

Good customer service.
Fast response.
Good products and call clarity.
Overall purchasing process and app.

Need some form of in app texting mechanism and same number for outgoing.

Everything is so good and I will extend my service anytime soon. I will have more numbers with Sonetel and I strongly recommend it to others.

The answers that exactly I need to know and fast support. Even though they did not have my history, they found all the detailed information to support.

Nothing so far and I am still looking for a 2-Step Authorization message to receive from anywhere just like a mobile phone.

Excellent customer service, quick, knowledgeable with follow up via email. With their free trial offer it is hard togo wrong.

When I called Sonetel Customer Service I did not have to wait more than a few seconds for a representative (unusual for most companies). I was helped by Harsha who was knowledgeable and answered all of my questions. I was interested in call forwarding and sms forwarding (not available when I subscribed in 2019) and Harsha set them up for me in a couple of minutes. I am very satisfied with Sonetel's Customer Service.

I have not found any cons though I have received a few spam voicemails.

Overall, I'm quite happy with the service and would highly recommend anyone who is looking to get a local number in any country.

Intuitive web portal. It's so easy to navigate and go through the process of getting a phone number.
Excellent service in completing the whole process from verification to activating the phone number, all within just one day.
The prices are reasonable as compared to other providers. The upfront cost is less and you pay as per your usage.

So far I have not faced any problems with the service.

Great service and cost-effectiveness. Also, support is extremely responsive. Sonetel provides an option that is lacking based on what I found in the web.

I was looking for a local phone number to help support my services and I found Sonetel to be the few (if not only) who provided me with the best option. Also, I received timely support which is very much appreciated

None so far. Hopefully, it will continue to stay this way in the coming days.

Can highly recommend. Tried 3 other providers and liked this one the best considering geographical coverage, features and price.

Easy to use platform to manage multiple numbers across your actual and virtual offices around the world. Makes it easy to set up rules of call routing amongst your team. Priced reasonably.

Some countries require extra steps to obtain local numbers so it's not instant but Sonetel reviews documents quickly.

This is a great way to have a specific international number that you can keep for whenever you need at just a few $ per month. It has worked well for our business phone.

Its calling quality is so good.
No distortion.
Call forwarding facility to local phone.
Call Recording facility.

It's costly.
Sometimes the mobile app has an issue.

Very good prices, and great support.
I am not a techie guy, but it seems that they provide plenty of options.

Support is perfect. Very quick response and they answer your questions almost immediately.
An online chat would be welcome though.

Not the best user friendly interface. And verification system not very clear.
Also, even if your phone number is still being verified, it does not show on the dashboard.

Good from start to end. I have to accept their need for identity verification etc. in these times too many people are on a scam.

The proactive helpful attitude. The person that assisted me (Rounak) has put time and effort into getting me up and running with this system. Therefore I would recommend the person highly.

Nothing. All good. I can't really come up with anything I am not happy with.

Great experience and I've been with Sonetel for years.

Easy to deal with and always on hand to help :) They are always available to assist. Cant fault them one bit thanks.

Nothing :) there is nothing that I can say to improve.

The last time I attempted to acquire overseas number, or a US number for when I was traveling, it was a very painful and inefficient and troublesome process (it was NOT Sonetel). Having entered the market again with a new requirement and seeking a new supplier and service I came across Sonetel and, after reviewing a number of suppliers, came back to Sonetel because their service just appeared to be so simple easy and outstanding value. The reviews are also excellent. My dealing with support was very prompt, efficient and accurate. Have no hesitation in recommending them five stars.

Very easy to use, intuitive interface. Very good value. I had a new number and all operational interest a few minutes.

There wasn't anything I didn't like. Everything was so good it's not even worth trying to find something to put into this box :-D

Great customer service and at a good price point. I like the user interface and the ability to customize the product as per my needs.

It is easy to navigate through the portal and customize the service according to one's needs. It will be better if customers can be educated on using virtual assistant features etc.

If the numbers can be vetted in True caller so that it is not mentioned as spam etc then that will be perfect.

I have been using Sonetel for many years and I am satisfied by the service, the call rates and their customer service. You feel that they really care for their customers which great and highly needed in this fast moving passed world !

Having a Sonetel number is a great way to have either personal friends and family staying in touch with you while abroad, without them being charged international call rates. The same holds true for co-workers, business associates and customers.

The Sonetel app has room for improvement and especially when your mobile device uses an e-sim. Still, a great way of using an app to utilize your Sonetel number while traveling.

Excellent. I like the services most and would recommend everyone who is looking for these just go with them.

Best service provider with less price in market.
I like the price, quality and reliability of their services.

There is nothing which I don't like. Everything is perfect.

This system is very good its support our business. So I have been using this Sonetel system for more than two years. Thanks all.

This system is very good and its very useful our business and support team also excellent. price also very reasonable.

Actually we don't have tell any problem everything is good but some times receiver not clear sound.

Overall, go for it. It is a right choice for anybody who is looking for a virtual Canada number. I must recommend it with my experience so far.

I am using this service and I feel it is an excellent one. Voice is clear. Phone number is having lots of area options to choose from. Easy to setup. Low cost.

Nothing as much which I could share now. Service is nice. Solution is good. And so far, I am happy.

There were delays in the verification process which made the verification seem a bit longer. But Vikas was very helpful and we managed to sort it out.

Overall and looking at how issues were handled and what I am getting from the product since usage, I can the service is great.

- The portal is looks simple and easy to use.
- Support Team is dedicated to assisting.
- There are different plans to suit businesses of different sizes.

The Support Team is not familiar with phone numbers for different cities and surrounding areas. It causes delay in the verification process which could result in loss of income for businesses.

Recommendation: Use google maps to verify where location per the proof of address provide is in relation to the cities.

The Sonetel is a good product to use. Which is an easy interface to work with and a good support team which gives excellent support to resolve the issues.

We are using this product for more than 5 + years, the product is easy to use and which as excellent support. The Sonetel has good documentation to help us to configure.

If we have 24/7 support it will be good for Admins.

Excellent customer services! Whenever I need help/assistance the customer care has always been very quick in response.

Sonetel has been the best app and has helped me in many ways. Easy to operate without any glitch and also has the best customer service.

I have been using this app for more than 3 months and could not find any issues while operating.

Great service with easy set up, a little bit complicated at some point but great in general, would recommend to try.

Easy to set up, fast replies from support, we've been using it for quite a long time and there were no major issues so far.

So far so good, maybe the autoreply function is not working the way we thought it would be but in general everything is ok.