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What is uBugtrack?

uBugtrack is a sleek and efficient collaboration tool that enables real-time oversight of tasks, issues, crashes, and releases. To facilitate quick updates, any changes made to a ticket since your previous check-in are displayed in bold for your convenience. When you start a new build, clicking "create release note" allows uBugtrack to automatically include all recently resolved or closed tickets in the release note. Furthermore, any new comments you post on a ticket will be instantly sent to a specified Slack channel, ensuring your team stays updated. The platform also offers a RESTful JSON API, which allows seamless integration with your current applications to boost functionality. As it stands, uBugtrack is available in public beta at no cost, with no limitations on usage, enabling you to manage production tickets without concerns over data removal once the beta phase ends. This makes it a superb option for teams seeking a streamlined and effective task management system, providing both ease of use and extensive features.

What is Serval?

Serval serves as an innovative platform designed for IT service management, utilizing artificial intelligence to enhance various processes, including help-desk requests, access management, and workflow development for today's teams. By allowing users to enter tasks in natural language, Serval can automatically generate and execute workflows, providing both an intuitive no-code interface and customizable coding options for developers to explore. This platform adeptly addresses help-desk queries through multiple channels, such as Slack, Teams, email, and web portals, while also automating access requests like just-in-time access and role provisioning via integrations with identity management and SSO systems. Moreover, it delivers insightful analytics on ticket volumes, automation effectiveness, SLA compliance, and team performance indicators. Serval is equipped with synchronization capabilities for existing ticketing systems, pre-built workflows for quick deployment, and a public API that ensures smooth data integration, thereby boosting overall operational efficiency. Additionally, its extensive features make it a crucial resource for any modern organization aiming to refine and elevate their IT service processes, ensuring they remain competitive in an ever-evolving technological landscape.

Media

Media

Integrations Supported

Integrations Supported

Amazon Web Services (AWS)
Calendly
Confluence
Figma
Freshservice
Git
GitHub
Google Workspace
Iru
Jamf Connect
Jira
Linear
Microsoft Teams
Notion
Okta
Ramp
Salesforce
Slack
Zendesk
Zoom

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

uBugtrack

Company Location

France

Company Website

ubugtrack.com

Company Facts

Organization Name

Serval

Date Founded

2025

Company Location

United States

Company Website

www.serval.com

Categories and Features

Issue Tracking

Assignment Management
Dashboard
Issue Auditing
Issue Scheduling
Project Management
Task Management

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI IT Agents

Not specified

AI-Powered ITSM Tools

Not specified

Help Desk

Not specified

Issue Tracking

Not specified

ITSM

Not specified

Service Desk

Not specified

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