Zoho Desk Reviews & Ratings

Zoho Desk

4.9 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 17 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

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What is uBugtrack?

uBugtrack is a sleek and efficient collaboration tool that enables real-time oversight of tasks, issues, crashes, and releases. To facilitate quick updates, any changes made to a ticket since your previous check-in are displayed in bold for your convenience. When you start a new build, clicking "create release note" allows uBugtrack to automatically include all recently resolved or closed tickets in the release note. Furthermore, any new comments you post on a ticket will be instantly sent to a specified Slack channel, ensuring your team stays updated. The platform also offers a RESTful JSON API, which allows seamless integration with your current applications to boost functionality. As it stands, uBugtrack is available in public beta at no cost, with no limitations on usage, enabling you to manage production tickets without concerns over data removal once the beta phase ends. This makes it a superb option for teams seeking a streamlined and effective task management system, providing both ease of use and extensive features.

What is Zoho Desk?

Experience immediate joy and quick communication with Zoho Desk's integrated Chat widget, enabling rapid responses to customer inquiries. The chat feature embedded within Zoho Desk ensures that you are readily available to assist customers who may struggle to find information in your Help Center. Customers can quickly reach out to your agents for prompt answers and support, enhancing their experience. For more intricate issues, agents have the ability to transform chat discussions into tickets, ensuring proper tracking and resolution. All context from chat interactions is stored, eliminating any potential delays in service. Furthermore, chat tickets can be assigned to your team's reliable specialists, promoting accountability. Zoho Desk also facilitates the delegation of tickets from various channels to designated agents and teams, streamlining workflow and enhancing efficiency, ultimately contributing to customer peace of mind. This seamless integration fosters a more connected relationship between your team and clients.

Media

Media

Integrations Supported

Integrations Supported

Bybrand
ChannelReply
CoSupport AI
Cx Moments
ElectroNeek
Haber Chat
Helpware
JustCall
KonnectzIT
Make
MyClassboard
Nango
Picky Assist
Squaretalk
VoAgents
Zadarma
Zoho CRM
Zoho Cliq
Zoho FSM
Zoho Sprints

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

$12.00 per user per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

uBugtrack

Company Location

France

Company Website

ubugtrack.com

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/desk

Categories and Features

Issue Tracking

Assignment Management
Dashboard
Issue Auditing
Issue Scheduling
Project Management
Task Management

Categories and Features

After-Sales Service

Not specified

Agentic AI

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

Call Center

Call Logging
Call Scripting
Real-time Chat

Call Monitoring

Not specified

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Self Service Portal
Social Media Monitoring
Survey Management

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat

Customer Experience

Action Management
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management

Customer Self-Service

Not specified

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback

Help Desk

Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Scheduling
Knowledge Base
Recurring Issues
Scheduling
Task Management

ITSM

Not specified

Knowledge Management

Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration

Team Communication

Activity / News Feed
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Push Notifications
Search
Surveys & Feedback
Task Management

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