uContact
5.0 out of 5 starsSquaretalk
4.8 out of 5 starsRatings and Reviews 1 Rating
Ratings and Reviews 314 Ratings
What is uContact?
Elevate customer engagement across multiple platforms with uContact, the cloud-based contact center solution from net2phone. Designed for scalability and durability, uContact serves call centers or BPOs that handle an exceptionally high call volume, offering unparalleled flexibility in call routing; it is also ideal for large organizations that need to efficiently manage substantial inbound and outbound calls for their sales and support teams.
With uContact, you can effortlessly oversee every interaction within your contact center. Deliver exceptional voice quality during inbound, outbound, or blended campaigns while connecting with customers through their favorite digital channels with the help of the Unified Inbox. This all-encompassing platform includes features such as functionalities for agents and supervisors, various voice options, omnichannel support, and automation tools like chatbots, a form creator, and a workflow designer. By leveraging these capabilities, businesses can optimize their operations and enhance the overall customer experience.
What is Squaretalk?
Squaretalk is an all-in-one contact center solution built specifically for modern sales teams. This powerful software improves how businesses of all sizes connect with prospects and customers, convert opportunities, and grow.
Advanced features like VoIP, WhatsApp Business messaging, SMS, Email, and AI automation help you shorten sales cycles and elevate outreach without adding more complexity or increasing costs.
Squaretalk’s platform provides omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, enterprise-grade security, and affordable scalability. Internal chat functionality facilitates real-time collaboration, enabling faster synchronization, more effective mentoring, smoother escalations, and a unified environment for both internal and customer communications.
We provide phone numbers in 150+ popular and niche destinations, so your businesses can easily establish and maintain a local presence, build trust, and expand globally.
Discover how Squaretalk’s cloud contact center platform can enhance your team’s performance, connection rates, and success today.
Integrations Supported
Salesforce
WhatsApp
Facebook
Infobip
Instagram
Microsoft Dynamics 365
Integrations Supported
Salesforce
WhatsApp
Freshdesk
Freshsales
HubSpot CRM
HubSpot Customer Platform
API Availability
Has API
API Availability
Has API
Pricing Information
$59.99/month/user
Free Trial Offered?
Pricing Information
$15/month/user
Supported Platforms
SaaS
Windows
Mac
Chromebook
Linux
Supported Platforms
SaaS
Windows
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
net2phone
Date Founded
1990
Company Location
United States
Company Website
www.net2phone.com/products/cloud-contact-center-solutions
Company Facts
Organization Name
Squaretalk
Date Founded
2010
Company Location
Israel
Company Website
squaretalk.com
Categories and Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Contact Center as a Service (CCaaS)
Not specified
Customer Communications Management
Batch Communications
Chat / Messaging
Multi-Channel Communications
On-Demand Communications
Personalization
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Sales Dialers
Not specified
Voice Broadcasting
Not specified
Categories and Features
AI Voice Agents
Not specified
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Center Infrastructure (CCI)
Not specified
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Contact Center as a Service (CCaaS)
Not specified
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FTC Compliance
Lead Management
Sales Dialers
Not specified
SIP Trunk
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
Softphone
Call Logging
Call Recording
Call Transfer
Caller Identification
Contact Management
Virtual Phone Number
Not specified