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What is ubisend?

Ubisend empowers a diverse array of partners, ranging from small enterprises to Fortune 500 giants, by offering exceptional chatbots, robotic process automation, live chat, and ticketing solutions tailored for various needs. Users can engage and automate seamlessly across multiple platforms, such as websites, Microsoft Teams, and WhatsApp Messenger. The system allows you to insert text, images, and files, while also providing the flexibility to rearrange, remove, and refine these elements until achieving flawless automated conversations. You can establish direct connections with any service, product, process, or data related to individuals. Everything necessary for automation can be effortlessly created, retrieved, transmitted, or stored. Our comprehensive API supports the integration of all components, enabling you to build the most effective resource for your business. Revolutionize conversational automation by providing a complete experience that includes chat functionalities, a knowledge base, ticketing, and live chat options. Design interactive and personalized chat interfaces that cater to individual user needs. By creating contextually relevant experiences, you can gain profound insights into user behavior. Additionally, track the essential metrics with Ubisend's leading analytical tools to ensure your automation strategy is continually optimized and effective. This holistic approach not only enhances user engagement but also drives business growth through intelligent automation.

What is OneDirect?

Connect with your clients through over 20 platforms including WhatsApp, social media, email, phone calls, your website, and mobile apps, ensuring a broad outreach. Harness an impressive array of more than 3000 automated workflows to boost teamwork, collect in-depth analytics, and provide a unified perspective on customer engagements with our streamlined solutions. Explore various channels like live chat and chatbots available on your website and apps for both Android and iOS, as well as WhatsApp and Messenger, among others. Our three-tiered system facilitates a seamless handoff of discussions from AI chatbots to human representatives, guaranteeing that customer inquiries are addressed efficiently. Acquire real-time insights by converting data into actionable strategies that highlight priorities crucial to your business success. Ensure that this information is available to all employees, from top executives to frontline workers, while drawing valuable insights from diverse business, consumer, and social data sources. Present this data through dynamic visualizations on any display, regardless of its location. Moreover, our skilled team of analysts, customer experience auditors, consultants, and trainers is committed to enhancing your customer service to exceptional levels. By implementing our all-encompassing strategy, your organization can cultivate stronger relationships with customers and significantly boost overall satisfaction while remaining adaptable to their changing needs.

Media

Media

Integrations Supported

Amazon
Android
Apple iOS
Facebook Messenger
Flipkart
Google
WhatsApp

Integrations Supported

Amazon
Android
Apple iOS
Facebook Messenger
Flipkart
Google
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$47 per month
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ubisend

Company Location

United Kingdom

Company Website

www.ubisend.com

Company Facts

Organization Name

OneDirect

Date Founded

2013

Company Location

India

Company Website

onedirect.in/

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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