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What is urLive?

urLive enables your customers to effortlessly initiate high-definition live video calls with your team, enhancing communication efficiency. This no-code cloud service is configured, managed, and supported via an intuitive web portal. In contrast to traditional teleconferencing solutions, your team can handle multiple incoming video calls simultaneously through the same link, ensuring seamless connectivity. There is no need for downloads, installations, passwords, or account setups, streamlining the process for users. Customers can engage in unique private video calls with your designated team by simply clicking on an endlessly reusable URL known as an Infinity Link. These brandable, text-based URLs can be easily shared across various platforms, including your website, CRM, social media, chatbots, kiosks, SMS/text messages, and emails, to enhance or elevate communication efforts. The video calls can be accessed from any device or platform through a web browser, ensuring maximum accessibility. Calls are intelligently routed to specific individuals or designated groups based on customizable rules of availability and expertise. Answered calls don’t need a host, as they can seamlessly involve other agents through addition, forwarding, or transfer options. Additionally, the service includes a feature to schedule calls, providing further flexibility. Furthermore, Capacity Services™ are available to respond to calls whenever your team is unavailable, ensuring no customer is left unattended. This innovative approach personalizes customer engagement, allowing for more meaningful interactions through live video calls initiated by the clients themselves.

What is CallFlow?

CallFlow provides an all-inclusive toll-free number service along with call forwarding options specifically designed for businesses that value each incoming call. Featuring sophisticated routing technology, it skillfully manages calls across various campaigns and clients, all while allowing real-time tracking of call activity. The billing process is simplified with a per-second charging system and an integrated wallet feature, promoting clarity and convenience. Essential features include Interactive Voice Response (IVR), spam defense, effortless live call transfers, efficient campaign oversight, and access for a multitude of users. With CallFlow, you can eliminate telecom challenges and experience a smooth calling process that genuinely meets your needs. Plus, the service is continuously updated to adapt to the evolving demands of modern businesses.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$450 per month
Free Trial Offered?
Free Version

Pricing Information

$20/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

urLive

Date Founded

2017

Company Location

Canada

Company Website

www.url.live/

Company Facts

Organization Name

ALERTSIO LLC

Date Founded

2007

Company Location

United States

Company Website

callflow.solutions

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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