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What is voximplant?

The sole serverless platform in the industry designed for voice, video, and messaging APIs. It is relied upon by countless developers worldwide to enhance and expand real-time communication capabilities for businesses of all sizes.

What is Oki-Toki?

Oki-Toki Cloud Contact Center serves as a comprehensive solution tailored for contact centers across various sizes and sectors, ensuring they remain competitive as top-tier leaders. This platform boasts a Low-Code feature that enables rapid deployment of inbound, blended, or outbound projects, facilitating swift operational adjustments. Users can efficiently share agents among different teams, projects, and even companies, enhancing flexibility. It supports the integration of Toll-Free, Local, and Non-Geographic SIP Numbers, ensuring versatile communication options. The system also addresses missed calls through an effective Callback mode, which improves customer engagement. To boost employee performance, it incorporates an automatic motivation system that calculates bonuses and penalties, fostering a competitive environment. Additionally, automated KPI Tracking is integrated with Speech Analytics and Evaluation Sheets, providing insightful performance metrics. Dynamic scripts assist in standardizing responses while automating conversation triggers, enhancing the quality of customer interactions. Through performance analysis, the system evaluates each agent, team, and the overall Contact Center, ensuring continuous improvement. Moreover, the platform offers the flexibility to incorporate additional features such as chats, web-based messaging (WFM), CRM systems, dialers, and voice broadcasts, making it a robust choice for any contact center looking to optimize their operations. As a result, Oki-Toki not only streamlines communication processes but also enhances overall efficiency and effectiveness.

Media

Media

Integrations Supported

Amazon Polly
Asterix
Azure Text to Speech
Discord
Dropbox
Drupal
Facebook Messenger
Gmail
Google Cloud Text-to-Speech
Google Drive
IBM Watson
IBM watsonx Assistant
Joomla!
Odoo
Slack
Viber
Yahoo! Mail
Zendesk
Zoho CRM
Zoho CRM Plus

Integrations Supported

Amazon Polly
Asterix
Azure Text to Speech
Discord
Dropbox
Drupal
Facebook Messenger
Gmail
Google Cloud Text-to-Speech
Google Drive
IBM Watson
IBM watsonx Assistant
Joomla!
Odoo
Slack
Viber
Yahoo! Mail
Zendesk
Zoho CRM
Zoho CRM Plus

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$30/user/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

voximplant

Date Founded

2013

Company Location

United States

Company Website

voximplant.com

Company Facts

Organization Name

Oki-Toki

Date Founded

2015

Company Location

United Kingdom

Company Website

www.oki-toki.cloud/

Categories and Features

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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