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What is Webilly?

We aim to deliver a thorough solution designed specifically for Internet Service Providers (ISPs), whether they are new startups or well-established enterprises. All customer information will be consolidated into a single, centralized repository, encompassing GDPR agreements and electronic billing specifics. Various documents, such as identification records and site photographs, will be systematically organized within a customer or contract-specific filing system. Custom email or SMS templates will be created, along with communication workflows tailored for both informative and promotional purposes. Users who have acquired or developed the customer application will also have the option to send push notifications. Each action performed on the platform, including payments, contract updates, customer modifications, and ticket management, will be meticulously logged to ensure transparency. Webilly features a customer portal that allows users to access and download invoices, submit support inquiries, and potentially make payments via PayPal if this feature is activated. Additionally, the system's API integration promotes seamless interaction with external platforms, significantly enhancing its overall capabilities. This all-encompassing strategy guarantees that ISPs can effectively oversee their operations while delivering exceptional customer service, ultimately fostering customer satisfaction and loyalty. By prioritizing efficiency and user experience, we help ISPs navigate the complexities of modern digital communication.

What is CFAST?

By enabling this feature in your CFAST, you gain access to a robust and intuitive tool that you can utilize effectively. This functionality facilitates the efficient oversight of connections between orders and incidents across multiple services. You have the ability to input, monitor, resolve, and conclude all correspondence related to incidents while complying with a variety of standards. Furthermore, it allows for the creation of both manual and internal incidents whenever necessary. Performing tests will help identify the optimal services for your clients. The integration of your CFAST will significantly enhance the centralization of your order management system. This system adeptly interprets files and showcases the information in a user-friendly format. You will be alerted by your CFAST about all crucial details you must keep in mind. Additionally, this feature guarantees that your incident management workflow remains efficient and well-structured, which ultimately boosts overall operational productivity. As a result, your organization can respond more swiftly and effectively to client needs.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$99.00/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Webilly

Date Founded

2015

Company Location

Italy

Company Website

www.webilly.it

Company Facts

Organization Name

Gestion Systèmes Télécom

Date Founded

2008

Company Location

France

Company Website

www.gestionsystemestelecom.fr/telecom-billing.html

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

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