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What is Webilly?

We aim to deliver a thorough solution designed specifically for Internet Service Providers (ISPs), whether they are new startups or well-established enterprises. All customer information will be consolidated into a single, centralized repository, encompassing GDPR agreements and electronic billing specifics. Various documents, such as identification records and site photographs, will be systematically organized within a customer or contract-specific filing system. Custom email or SMS templates will be created, along with communication workflows tailored for both informative and promotional purposes. Users who have acquired or developed the customer application will also have the option to send push notifications. Each action performed on the platform, including payments, contract updates, customer modifications, and ticket management, will be meticulously logged to ensure transparency. Webilly features a customer portal that allows users to access and download invoices, submit support inquiries, and potentially make payments via PayPal if this feature is activated. Additionally, the system's API integration promotes seamless interaction with external platforms, significantly enhancing its overall capabilities. This all-encompassing strategy guarantees that ISPs can effectively oversee their operations while delivering exceptional customer service, ultimately fostering customer satisfaction and loyalty. By prioritizing efficiency and user experience, we help ISPs navigate the complexities of modern digital communication.

What is Hansen CIS?

Hansen CIS is an enterprise-grade customer information system built specifically for energy, utility, and water providers. It manages every stage of the customer life cycle, including product and service management, metering, inventory, rating, billing, payments, and performance reporting. Hansen CIS is designed with deep regulatory and regional expertise to ensure compliance across global markets. Its modular, configurable architecture replaces rigid customizations with flexible configuration. Open APIs enable seamless integration with operational, financial, and third-party systems. Automation drives operational efficiency, accuracy, and scalability. The platform provides a unified view of customers and services across channels. Hansen CIS supports both regulated and competitive market models. Deployment options span on-premises, cloud, and hybrid environments. Utilities benefit from reduced operating costs and faster time to market. Hansen CIS enables digital transformation while preserving reliability and performance. It helps utilities meet rising customer expectations with confidence.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$99.00/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Webilly

Date Founded

2015

Company Location

Italy

Company Website

www.webilly.it

Company Facts

Organization Name

Hansen Technologies

Date Founded

1971

Company Location

Australia

Company Website

www.hansencx.com/hansen-suite/energy-and-utilities/hansen-cis/

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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