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What is Yellow.ai?

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

What is Coval?

Coval acts as a powerful platform designed for the simulation and assessment of AI agents, focusing on improving their dependability across multiple forms of interaction, such as voice and chat. It simplifies the testing process by enabling engineers to create thousands of scenarios from a limited number of test cases, ensuring comprehensive evaluations without manual intervention. Users can easily compile test sets by either utilizing customer conversations or expressing user intents in natural language, with Coval handling the formatting automatically. The platform supports both text and voice simulations, allowing for thorough testing of AI agents based on established scorecard metrics. It generates detailed evaluations of agent interactions that monitor performance trends over time and assist in conducting root cause analyses for specific issues. Furthermore, Coval offers workflow metrics that provide greater transparency into system operations, which is crucial for enhancing AI agent performance. This all-encompassing methodology not only streamlines the development cycle for AI technologies but also encourages continuous improvement and innovation within the field. Ultimately, Coval's approach strengthens the overall reliability of AI systems.

Media

Media

Integrations Supported

Avaya Aura
Avaya Experience Platform
Capillary Engage+
Dimension Labs
Facebook Messenger
Freshchat
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
LINE
Microsoft Teams
Operata
SAP SuccessFactors
ServiceNow
Shopify
Skype
Telegram
Viber
Vin WMS

Integrations Supported

Avaya Aura
Avaya Experience Platform
Capillary Engage+
Dimension Labs
Facebook Messenger
Freshchat
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
LINE
Microsoft Teams
Operata
SAP SuccessFactors
ServiceNow
Shopify
Skype
Telegram
Viber
Vin WMS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$300 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bitonic Technology Labs

Date Founded

2016

Company Location

San Mateo, California

Company Website

yellow.ai/

Company Facts

Organization Name

Coval

Company Location

United States

Company Website

www.coval.dev/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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