Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Yodeck Reviews & Ratings
    8,160 Ratings
    Company Website
  • Creatio Reviews & Ratings
    589 Ratings
    Company Website
  • SBS Banking Platform Reviews & Ratings
    29 Ratings
  • Sumsub Reviews & Ratings
    236 Ratings
    Company Website
  • Fraud.net Reviews & Ratings
    56 Ratings
    Company Website
  • NinjaOne Reviews & Ratings
    6,065 Ratings
    Company Website
  • TRACTIAN Reviews & Ratings
    139 Ratings
    Company Website
  • SCIKIQ Reviews & Ratings
    14 Ratings
    Company Website
  • Epicor Connected Process Control Reviews & Ratings
    4 Ratings
    Company Website
  • Infor M3 Reviews & Ratings
    156 Ratings
    Company Website

What is Yellow.ai?

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

What is EdgeTier?

EdgeTier is revolutionizing customer engagement teams by enabling them to achieve extraordinary outcomes, including substantial improvements in operational efficiency, the elevation of agents to peak performance, and the seamless discovery of valuable insights. By enhancing the customer experience, teams are able to swiftly respond to emerging trends and shifts in the market as they arise. With real-time alerts regarding crucial changes in customer conversations, your team can concentrate on their primary mission—building connections with customers. Advanced yet intuitive AI takes the reins in organizing, categorizing, and optimizing every interaction, ensuring a smooth process. Additionally, ongoing coaching empowers your team to enhance their effectiveness with each conversation they engage in. Transition from infrequent evaluations to a thorough understanding of each team member's performance across all their interactions on a consistent basis. This comprehensive strategy guarantees that your team stays ahead in the realm of customer engagement excellence and continually adapts to meet evolving demands. Ultimately, with EdgeTier, teams are not only equipped to excel but are also poised for sustained success in an ever-changing environment.

Media

Media

Integrations Supported

Salesforce
Zendesk
Capillary Engage+
Dimension Labs
Facebook Messenger
Genesys Cloud CX
HubSpot CRM
Jira Service Management
Kroto
Microsoft Teams
SAP SuccessFactors
ServiceNow
Shopify
Slack
Viber
Vin WMS
WhatsApp
X (Twitter)

Integrations Supported

Salesforce
Zendesk
Gmail
Twilio

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Bitonic Technology Labs

Date Founded

2016

Company Location

San Mateo, California

Company Website

yellow.ai/

Company Facts

Organization Name

EdgeTier

Date Founded

2015

Company Location

Ireland

Company Website

www.edgetier.com

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Chatbot

Not specified

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Sentiment Analysis
Speech Recognition
Speech Synthesis

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Not specified

Customer Service

Not specified

Employee Engagement

Benchmarking
Feedback Management
Pulse Surveys

Employee Experience

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Voice Bot

Not specified

Categories and Features

Popular Alternatives

Popular Alternatives