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What is Yellow.ai?

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

What is Gradient Labs?

Gradient Labs is the AI-native customer operations platform for financial services, with a suite of specialist agents for lending, disputes, and KYC. Rather than deflecting simple questions, each agent runs long, multi-step cases from first contact to closure: chasing missing documents, working the process, and speaking with customers by phone, chat, and email along the way. That depth reflects where the company began. Its founders led AI at Monzo, and everything since has been built on the assumption that a regulator will one day read the transcript. Wise, Current, and Zego now run the agents in production, in some of the largest AI deployments finance has seen. The results stand up to scrutiny: higher CSAT and QA scores than the human teams they work alongside, and a resolution rate no human team has beaten.

Media

Media

Integrations Supported

Freshchat
Freshdesk
Salesforce
Zendesk
Ameyo by Exotel
Avaya Aura
Capillary Engage+
Microsoft Teams
Operata
SAP SuccessFactors
Shopify
Telegram
Vin WMS
WhatsApp
WooCommerce
X (Twitter)
Zalo

Integrations Supported

Freshchat
Freshdesk
Salesforce
Zendesk
Dialpad Connect
Freshcaller
Intercom

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Charges per case fully resolved by the AI agent
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Bitonic Technology Labs

Date Founded

2016

Company Location

San Mateo, California

Company Website

yellow.ai/

Company Facts

Organization Name

Gradient Labs

Date Founded

2023

Company Location

United Kingdom

Company Website

gradient-labs.ai/

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Chatbot

Not specified

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Sentiment Analysis
Speech Recognition
Speech Synthesis

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Not specified

Customer Service

Not specified

Employee Engagement

Benchmarking
Feedback Management
Pulse Surveys

Employee Experience

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Voice Bot

Not specified

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis

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