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What is Yellow.ai?

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

What is Lorikeet?

Lorikeet is a cutting-edge AI support agent designed to address complex customer service issues by utilizing workflows that mirror those of human agents. Unlike basic AI chatbots limited to answering straightforward questions, Lorikeet’s innovative architecture allows it to perform tasks that closely resemble human abilities, thus enabling businesses to improve their support services without the necessity of increasing their staff. This AI system integrates seamlessly with existing support frameworks, leveraging help centers, resource documents, and standard operating procedures to furnish accurate and contextually relevant responses. It engages with customers only when it has sufficient context and escalates matters to human representatives as needed, ensuring that all interactions are appropriate and confident. Lorikeet skillfully manages complicated, multi-step processes, gathering information, making judicious choices, collaborating with internal teams when necessary, and nurturing conversations that feel natural, all while ensuring a high degree of reliability. By harnessing its advanced features, Lorikeet not only streamlines operational processes but also boosts customer satisfaction by delivering prompt and effective assistance. Furthermore, this innovative solution represents a significant leap forward in the application of AI in customer support, showcasing the potential for technology to enhance human-like interactions in a business environment.

Media

Media

Integrations Supported

HubSpot CRM
Shopify
Slack
Zendesk
Ameyo by Exotel
Capillary Engage+
Cisco Unified Contact Center
Google Hangouts
Jira Service Management
Kroto
LINE
Magento
Microsoft Teams
Operata
Skype
Vin WMS
WhatsApp

Integrations Supported

HubSpot CRM
Shopify
Slack
Zendesk
Front
Intercom
Stripe

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$500 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Bitonic Technology Labs

Date Founded

2016

Company Location

San Mateo, California

Company Website

yellow.ai/

Company Facts

Organization Name

Lorikeet

Date Founded

2023

Company Location

Australia

Company Website

www.lorikeetcx.ai/

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Chatbot

Not specified

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Sentiment Analysis
Speech Recognition
Speech Synthesis

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Not specified

Customer Service

Not specified

Employee Engagement

Benchmarking
Feedback Management
Pulse Surveys

Employee Experience

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Voice Bot

Not specified

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

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