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What is Yellow.ai?

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

What is Mavenoid?

Mavenoid provides a flexible support system specifically crafted for hardware manufacturers. By combining self-service options with live support, it ensures that you can assist customers smoothly, whether they require guidance for installation, everyday usage, or resolving issues. Tailored exclusively for hardware support, Mavenoid encourages potential users to experience its features in a demo area that highlights its prowess across a wide range of devices. From printers and speakers to dishwashers and robotic devices, Mavenoid significantly enhances product support for many leading global brands. The deployment of this support system is remarkably quick, allowing it to be fully functional in just a few days instead of taking months. Turn your knowledge into a practical product assistant in mere minutes, automating common inquiries related to installation, troubleshooting, and warranty inquiries. Additionally, the platform simplifies escalation processes through a comprehensive suite of live support tools, fostering richer engagements with your support agents, such as live video assistance. While chatbots are efficient in handling basic requests, they are also designed to encourage more substantial conversations instead of trivial exchanges. Mavenoid focuses on effectively and efficiently addressing real customer challenges, ensuring satisfaction and resolution. This commitment to quality support makes Mavenoid a valuable asset for any hardware manufacturer looking to enhance their customer service experience.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
Shopify
Zendesk
Adobe Commerce
Avaya Experience Platform
Capillary Engage+
Freshdesk
Kroto
Microsoft Teams
NiCE CXone Mpower
SAP CRM
SAP SuccessFactors
Stackreaction
Viber
Vin WMS
X (Twitter)
Zalo
Zapier

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
Shopify
Zendesk
Adobe Commerce
Avaya Experience Platform
Capillary Engage+
Freshdesk
Kroto
Microsoft Teams
NiCE CXone Mpower
SAP CRM
SAP SuccessFactors
Stackreaction
Viber
Vin WMS
X (Twitter)
Zalo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bitonic Technology Labs

Date Founded

2016

Company Location

San Mateo, California

Company Website

yellow.ai/

Company Facts

Organization Name

Mavenoid

Company Location

Sweden

Company Website

www.mavenoid.com/en/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Popular Alternatives

Popular Alternatives

Yellow.ai Reviews & Ratings

Yellow.ai

Bitonic Technology Labs