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What is Yellow.ai?

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

What is Sarvam Samvaad?

Sarvam Conversational Agents, or Sarvam Samvaad, represents a dynamic conversational AI solution designed specifically for enterprises, facilitating the development, launch, and growth of advanced, human-like agents that can function effortlessly across a variety of communication channels. This innovative platform enables organizations to manage voice calls, WhatsApp messaging, in-app communications, and web interactions through an integrated system, ensuring that the agent retains context and memory across multiple platforms. By seamlessly integrating with essential enterprise systems such as CRM, core banking, and payment solutions, it empowers agents to access real-time customer data, execute workflows, and automatically refresh business systems with the latest information. Additionally, it shines in multilingual communication, especially in Indian languages, allowing agents to accurately understand complex phrases, colloquial expressions, alphanumeric strings, and proper nouns. Specifically engineered for production settings, Sarvam Conversational Agents supports businesses in transitioning smoothly from pilot stages to comprehensive implementation, ensuring operational continuity. This flexibility significantly enriches the customer experience, rendering interactions not only more intuitive but also highly effective, ultimately leading to greater customer satisfaction and loyalty.

Media

Media

Integrations Supported

WhatsApp
Avaya Aura
Capillary Engage+
Facebook Messenger
Freshchat
Google Hangouts
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
Salesforce
ServiceNow
Skype
Slack
Telegram
Viber
VoiceX
X (Twitter)
Zalo
Zendesk
Zoho CRM

Integrations Supported

WhatsApp

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Bitonic Technology Labs

Date Founded

2016

Company Location

San Mateo, California

Company Website

yellow.ai/

Company Facts

Organization Name

Sarvam

Date Founded

2023

Company Location

India

Company Website

www.sarvam.ai/products/conversational-agents

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Chatbot

Not specified

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Sentiment Analysis
Speech Recognition
Speech Synthesis

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Not specified

Customer Service

Not specified

Employee Engagement

Benchmarking
Feedback Management
Pulse Surveys

Employee Experience

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Voice Bot

Not specified

Categories and Features

AI Agents

Not specified

AI Voice Agents

Not specified

Conversational AI

Not specified

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