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What is zehnplus?

Uniting individuals - connect, inform, and captivate your audiences. Our offerings encompass intranet solutions, community engagement, knowledge management systems, wikis, and intelligent FAQ software. We are passionate strategists, designers, and developers who combine extensive technical expertise with a deep commitment to achieving the utmost customer satisfaction. Our admiration for Drupal and various interfaces drives us to embrace automated processes. We possess extensive knowledge in digital technologies, artificial intelligence (AI), and transformation methodologies. At the heart of all our custom developments and products is our distinctive data distribution engine called the Wisdom Integration Engine, which harnesses cutting-edge AI technologies and digital innovations. zehnplus delivers top-notch, sustainable, and cost-effective solutions. We provide strategic business insights alongside project management and create bespoke software solutions tailored to your needs. Specializing in digitizing the customer journey, custom software development, and Drupal CMS, we stand out in our field. Having successfully transformed the digital landscape for over 160 organizations, we invite you to join our growing list of satisfied clients. Together, we can elevate your business to new heights.

What is MindTouch?

MindTouch is a powerful AI-driven knowledge management platform designed to enhance customer self-service, support agents, and elevate the overall customer experience. This innovative solution empowers businesses to create, manage, and distribute customized and consistent content across various channels, including websites, support portals, and CRM systems. Key features include sophisticated search capabilities, personalized content delivery, robust access control options, and smooth integration with popular platforms like Salesforce and ServiceNow. Furthermore, it supports content in different languages and offers analytics tools to optimize the knowledge base's performance. Acting as a centralized repository of information, MindTouch effectively reduces support expenses, increases customer satisfaction, and improves operational efficiency, ultimately creating a more seamless service experience for users. By adapting to diverse organizational requirements, it proves to be a crucial tool for companies aiming to deliver outstanding customer service, thus fostering loyalty and long-term relationships with their clientele.

Media

Media

No images available

Integrations Supported

Integrations Supported

Five9
Indent
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Agentforce Service
Salesforce Experience Cloud
SearchUnify
ServiceNow
Zendesk
Zoho Directory

API Availability

Has API

API Availability

Pricing Information

7000/year
Pricing depends on the scope of the project

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

zehnplus

Date Founded

2008

Company Location

Switzerland

Company Website

www.zehnplus.ch/

Company Facts

Organization Name

MindTouch

Date Founded

2005

Company Location

United States

Company Website

www.mindtouch.com

Categories and Features

AI Knowledge Base

Not specified

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Member Directory
Membership Management
Website Management

Corporate Wiki

Not specified

Intranet

Activity / News Feed
Blogs
Content Management
Discussions / Forums
Employee Directory
Knowledge Management
Search
Wiki

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Corporate Wiki

Not specified

Help Authoring Tools

Not specified

Knowledge Management

Not specified

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