APS Payroll Reviews

Since 2019 - Outstanding. They worked with us during Covid and trying to keep up with all the reports and regulations.

APS and Always Best Care work together to make sure our employees are taken care of. Our administrative staff loves working with the APS interface and software and their customer service is outstanding!

The pricing is fair, and as always - you get what you pay for. So even though there are cheaper options out there, I will stay with APS!

We have found a true partner in APS. Our previous provider left us to our own accord. With APS, they took the time to ensure we had a good foundation. Since go live, we have had a few minor issues, but APS was quick to respond and offer a workable solution. We are employees in 10+ states and appreciate we have found our partner to cover all of our operations.

Excellent transition process from previous provider.
Straightforward integration with our accounting software (easy to setup and make changes).
Employee Notifications emails are extremely helpful,
Dedicated support team instead of a random 800 number.

Reports took the longest to master. Report builder is a little confusing at first.

Over all for the price that's a pretty decent system. They are making updates and changes to it constantly improve it.

I like that the system is easy to use. It is very user friendly. Our staff also learned it very quickly.

I don't like the FMLA tracker. We still need to track it using a spread sheet. The customer service is OK most of the time but there have been issues with them taking a real long time to get back to me when I have questions that need immediate attention. A manager did reach out to me regarding this.
The payroll module is okay but you have to reactivate terminate employees in order to pay them. It's a pain to have to explain to auditors.
The benefits module is only good if you can set up Carrier connections. We are not able to use this feature as it would cause us more work.

I am happy with it! Have no plans on changing and will recommend to anyone looking to change payroll systems.

Fast responses. Knowledgeable tech support personnel. Rarely have to wait on hold when calling. Staff is great!

I would prefer to receive emails telling us what is updating with the automatic updates.

Overall we enjoy using APS and it helps eliminate lots of manual payroll entries. Employees can track and keep up with their own records and payroll related items.

We love that APS can handle all our time and attendance needs as well as handling taxes for the company. We don't have to worry that things will not get done.

Sometimes we need reports that are not available and then to get what we need we have to pay extra for it.

The entire process from beginning to running payroll on my own was seamless. From the sales people to the implementation process to the training sessions to actually running payroll, I felt supported. I was 100% set up for success. Once I was handed off to the regular support team, I have continued to get immediate help to questions that I have had. I love the fact that I can call or email and receive a response either immediately or within a couple hours.

Onboarding process.
Usability of the website.
Access to help once you've completed the onboarding process.

As far as I am concerned, there are no cons to APS!

Probably better solutions exist. Will go elsewhere probably when we consider investigating newer solutions in the future.

Largely intuitive. Fairly responsive to commands. Does not require installation of a client application to interact with server. Administrator and Manager interfaces are still built "desktop first" rather than assuming everything is a swipe on a mobile device.

Does not support any API access with third party labor collection systems.
Not US distributed - when their servers in Louisiana go down - like during hurricanes in a state that has them occur regularly - their entire system goes down. Inability to create scorecard systems for attendance that match our (fairly normal) policy.

It have been a lifesaver for me as an HR manager--tracking items and reporting features are great. Timekeeping module is very user friendly and thorough. Support team has been excellent!

When we searched for an HRIS for our medical specialty practice, we needed something that was user-friendly, handled payroll, recruitment, HR basics and timekeeping. Many others had this and a lot more--some too much. APS was the perfect fit. A very user-friendly interface for staff and HR/Payroll team. Pleasing layout with a very logical flow. Customer service has been top-notch and very responsive to our needs. I mostly love the support team approach which gives me a more personal experience when issues arise. They are up to date on all HR related topics and even proactive with solutions and upgrades.

There isn't much I don't like--if I had to point one out is the fact that for salaried individuals, once you activate their HR record and input the salary, it will pay them on the next payroll run, even if their start date has not been reached. I circumvent this by leaving the salary blank until the payroll it's supposed to start in.

Overall, I am happy with the system. It has been a learning curve, because things aren't always super intuitive, but it can do everything I need it to do.

I like that it is an all-in-one solution for payroll, HR, benefits, and onboarding. This system has a ton of capability and is very customizable.

Everything is very manual, with not much in terms of automated flows. A lot of changes have to be made individually for each employee rather than group actions.

I think this system is just as good if not better than the big names like ADP. I have found that the pricing is comparable if not better than other processors. It's very easy to use compared to ADP Workforce Now and has just as many features.

I think this system is just as good if not better than the big names like ADP. I have found that the pricing is comparable if not better than other processors. It's very easy to use compared to ADP Workforce Now and has just as many features.

Very disappointed that 24 hours processing is an extra fee. I have not encountered an a 48 hour processing window in 10+ years and I've never been charged in order to process within 24 hours of the payday.

I would not recommend APS. They really need to have better training and support. Sales team needs to be in alignment with actual product

Darl from implementation was very helpful. Best person on their team. The grid system to process payroll is easy.

Sales team is not in alignment with what the product actually does. Very disappointed we were promised several things that are not features.

Many of our features are not working and we have been asking for correction for a few months.

Overall, we are using APS payroll functions successfully. There are a couple of areas that we do not utilize, as we feel it is not relevant to us currently or we do not wish to pay the additional service cost.
Our employees are comfortable with eSELFSERVE and are satisfied with the real time access that it gives them to their personal information.

We left our former payroll company and chose APS initially for some of the following reasons;

• Their demo/presentation process was very thorough and inclusive of additional time for hands on exploration of both Employer and Employee pieces. I reached out to a couple references which were supportive of using APS.

• They have all of the standard payroll functions in place including Sage/Peachtree compatibility. Provide 3-4 dedicated customer services representatives who will be familiar with our specific account and able to provide best practice advice. , build reports and are APA certified knowing local jurisdiction and tax laws.

• Very proactive with providing immediate updates on IRS/PPP/FFCRA, etc. which includes specific details as to how it will affect both the employee and the employer from a business/payroll perspective. Providing best practice information. (Which is how I discovered APS in the first place while searching out information on PPP in May/June 2020, as my payroll provider at the time was unable to provide guidance)

There are a few things I'd like to see improvement.
-Quicker resolution to items escalated to "support" for fixes needed.
-More proactive communication when there are issues that others have reported that may affect our or our employees use of the payroll system and/or eSELFSERVE. It would be great if APS could send out an Admin. notification upon learning of validated issues rather than being reactive when an Admin. reaches out with the particular issue. This would help by keeping us in the loop and to be able to be more proactive in notifying/responding to our staff. In addition to saving time of both the Admin. users and APS Team members.

Overall I'm satisfied with APS, with its easiness of use, and the APS guys are always ready to support us.

My familiarization with APS began in 2015. As a non-American user, I started to use it very easily. I have barely experienced any program failures like the system being slow, the system not saving anything, or slow loading, etc. I remember only one day having some difficulties in using the program but it was solved quickly. The staff is very friendly and helpful. The guys always supported the force majeure situations that happened in our company, even if I sent my requests at the very last minute.
The system continuously is being improved by adding new features.

I don't have any disadvantages to point out.

Strong partner for BrightSpace! Would highly recommend their services and appreciate their customer focus.

Pleased to recommend APS who has been our payroll partner since 2014. We stay with APS because of their customer support. The design is easy to follow and train. They are regularly providing new features to make our jobs easier. They reach out to clients for ideas / feedback -- appreciate the implementation of some of our suggestions. They listen!

No concerns or complaints about APS. Pleased with product and service.

In summary, the overall experience of this payroll system is positive since the system was well-implemented, user-friendly, and effectively meets the organization's payroll needs. The automation of calculations, integration with other systems, compliance features, and ongoing support contribute to a streamlined and efficient payroll process. However, challenges such as implementation costs, potential resistance to change, and the need for ongoing maintenance should be carefully managed to ensure a successful experience.

Efficiency and Time Savings; Accuracy and Compliance; Cost Effective; Data Security; Employee Self Service; Enhanced Reporting and Analytics.

Initial Cost and Setup; Learning Curve; Customization Challenges.

Overall, we would absolutely recommend APS to anyone looking for a new HRIS system. It takes some time to get used to, but it's been a godsend for our mid-sized organization.

APS has incredible customer service, from sales, to onboarding, to ongoing user support. Our dedicated support team is always quick to help me no matter what kind of question it is.

While the APS Hire to Payroll integration is fantastic, some of the other sections within APS online could integrate better together- for example, there is a performance management module but you can't pull in data from the attendance or events modules.

Overall experience is high. We implemented near the end of 3rd quarter 2020, and continuing its use today with no plans to move to another platform. They are incredibly responsive with their ticketing system.
I have recommended APS to several associates as well ad promoted APS on SHRM forums.

Onboarding, integration of modules, training process, ease of use, online support, having a dedicated support team, responsiveness, reliability.

Reporting is good but some reports seem to have a criteria of one choice or all choices, without the ability to slice & dice on the fly. APS has created a couple reports for us. I have created some of my own reports, but not fluidly as I would like.
No feature for tracking attendance occurrence points.

The overall experience of switching to APS was extremely thorough and hands-down the best software platform switch we've ever made.

The customer service is outstanding! The user interface is easy to navigate and processing payroll is a breeze!

Compared to our previous experiences with similar software, I'm finding it hard to come up with a "con". The price is a bit higher than our previous company, but considering what we're getting compared to them, I'm gladly paying.

This system is perfect of us. I am an HR department of one. I love APS, much better than others!

Ease of Use.
Ability to Customize for both managers & employees.
Payroll takes minutes not hours.

EE can't sign in both tablet and with their phone.

Overall experience has been great. The software is very user friendly, steps that you need to take to process payroll are very clear and easy to follow. I don’t have anything bad to say about APS.

APS has made payroll easy! We love the easy to use software. Each step that you need to complete is easy to follow and is very user friendly.

I don’t really have any cons at this time. Everything has been running smoothly.